Anand Kashi by the Ganges Rishikesh - IHCL Seleqtions

Stayed June 2026 – 3 Nights

The only positive aspect of Anand Kashi by the Ganges is its location. The hotel is situated close to the Ganga, with a short walk to a small private beach area. Unfortunately, everything else about my experience was deeply disappointing and ultimately resulted in a medical emergency.

For a property charging premium rates and marketing itself as a luxury retreat, the level of service is shockingly poor. There appears to be no clear management structure, staff rarely introduce themselves or explain their roles, and basic communication can be extremely difficult.

Some of the issues I encountered included:

Staff who appeared poorly trained, unprofessional and unable to answer simple questions.

A chaotic check-in process. Guests are welcomed with a traditional garland and tika ceremony, only to be left waiting in the lobby for extended periods while staff disappear.

Reception is not staffed 24 hours a day, which becomes a serious problem if assistance is needed during the night.

The hotel's only restaurant operates only during specific meal times. While the hotel advertises 24-hour room service, obtaining assistance outside restaurant hours proved extremely difficult.

However, the most serious issue occurred on my second night.

Approximately 24 hours after eating lunch at the hotel's restaurant, I developed severe stomach pain, diarrhoea and repeated projectile vomiting. The symptoms rapidly worsened throughout the evening. I informed reception that I was seriously unwell and requested electrolytes. Due to communication difficulties, it took considerable time for my request to be understood, and the electrolytes arrived around an hour later.

As the night progressed, my condition deteriorated significantly. I requested medical assistance several times and specifically asked for a doctor. Instead, I was connected to the Restaurant Manager, who came to my room. Despite repeated requests, a doctor was not arranged promptly.

By this stage I was in extreme pain, severely dehydrated and becoming increasingly concerned about my condition. In desperation, I contacted relatives in Delhi and asked them to drive to Rishikesh to collect me. This involved a journey of approximately six hours.

When I informed the Restaurant Manager that I intended to check out early due to my condition, I was told that I could not leave because reception would not open until 9 a.m. This response was astonishing given the seriousness of my illness.

A doctor was eventually called at around 3 a.m. Unfortunately, my confidence in the consultation was immediately undermined. Upon arriving, rather than attending to a guest who was clearly very ill, he spent several minutes on a personal phone call informing his wife that he had arrived safely at the hotel.

He then proposed administering an injection without first taking a proper medical history or conducting any meaningful examination. I declined. He briefly checked my oxygen saturation and informed me that it was 80%, a figure I found highly questionable. Having suffered from asthma throughout my life, I am fully aware that such a reading would normally indicate a medical emergency requiring urgent hospital treatment. Moments later, a repeat reading allegedly showed 98%.

The doctor prescribed several medications, including an antibiotic, but they provided no meaningful relief. I was then charged an astonishing INR 10,000 for the consultation and medication. Despite the substantial fee, I was not provided with any invoice, receipt or itemised bill. Given the severity of my condition at the time, I was simply not in a position to challenge this.

By the time my relatives arrived from Delhi, I was in an extremely poor state. They were devastated when they saw my condition and immediately packed my belongings and helped me leave the hotel. No assistance whatsoever was offered by hotel staff. To make matters worse, my relatives overheard the Manager complaining that I had disturbed staff throughout the night and prevented them from sleeping because of my repeated requests for help.

Had my relatives not arrived when they did, I dread to think how the situation might have developed given how rapidly my condition was deteriorating.

During the journey back towards Delhi, my condition continued to worsen. We were forced to stop at a major hospital for emergency treatment. There I was officially diagnosed with severe gastroenteritis and severe dehydration. I required emergency treatment including intravenous fluids, intravenous medication, pain relief and ongoing monitoring. I spent the day receiving emergency care and was subsequently admitted to a hospital ward for a further 24 hours.

I retain the medical records and discharge documentation relating to this treatment.

The hotel has refused to refund the unused final night of my stay despite the circumstances and despite the fact that I was forced to leave for urgent medical treatment.

This experience was not only physically traumatic but emotionally distressing. I visited Anand Kashi seeking peace, relaxation and recovery from the stresses of everyday life. Instead, I spent time in hospital receiving emergency treatment and now face several weeks of recovery and dietary restrictions.

The property also falls far short of the tranquil luxury retreat portrayed in its marketing materials. Noise was a constant issue throughout my stay. Children frequently ran and screamed around the resort, and loud classical music played throughout the day and late into the evening. Guests hoping to enjoy the peaceful sounds of the Ganga will instead hear music echoing throughout the property and into the guest rooms.

I stayed in Room 201 and would strongly advise avoiding it. Noise from the lobby and common areas carries directly into the room, making it difficult to relax.

In summary, my experience at Anand Kashi by the Ganges was one of the worst hotel experiences I have ever had. Between the lack of professional management, poor service, inadequate response to a medical emergency, excessive and unexplained medical charges, constant noise and the subsequent hospitalisation, I cannot recommend this property to anyone.

What concerns me most is not even the illness itself, but the hotel's apparent inability to respond appropriately when a guest faces a medical emergency. A hotel charging premium rates should have clear procedures in place for obtaining urgent medical assistance. Instead, I found myself being passed to a Restaurant Manager, repeatedly struggling to obtain help and ultimately relying on family members to travel six hours through the night to rescue me.

Potential guests should carefully consider whether this hotel truly delivers the luxury experience it advertises.

I had a wonderful stay at Anand Kashi with my family. The property is beautifully located on the banks of the Ganges, with breathtaking views of the river and the surrounding hills. The peaceful atmosphere, combined with the natural beauty of the location, made our stay truly special.

The property is extremely well maintained, and every corner reflects great attention to detail. Whether it was enjoying the river views, spending time in the common areas, relaxing in the room, or simply soaking in the serenity of the surroundings, everything felt thoughtfully planned and cared for.

We had originally booked one Premium River View Room and one Deluxe Executive Room, as the Premium River View Rooms are understandably in high demand and only one was available at the time of booking. To our delight, upon arrival, the Deluxe Executive Room was also upgraded to a Premium River View Room. Having both rooms overlooking the Ganges, each with its own private balcony, made our family stay even more enjoyable. Waking up to the sight of the river flowing past the hills and enjoying the view from our balconies was truly magical.

The infinity swimming pool deserves a special mention. Overlooking the Ganges and the surrounding hills, it offers one of the most serene and picturesque settings imaginable. Whether during the day or around sunset, the views from the pool area were absolutely stunning and added a touch of luxury and tranquility to the entire experience.

Another unforgettable highlight was having high tea on the deck by the banks of the Ganges. Sitting by the river with a cup of tea, listening to the soothing sound of flowing water while taking in the spectacular views of the hills and river, was undoubtedly the most beautiful experience during our stay.

The hospitality throughout our visit was excellent. The staff were warm, courteous, and always willing to help. A special mention to Mr. Vijay from the Anand Kashi team for welcoming us, giving us a tour of the property, and ensuring that our check-in and check-out processes were smooth and hassle-free.

The food was outstanding and exceeded our expectations. Every meal was delicious, with a great variety of options and excellent service to match.

What truly sets Anand Kashi apart is the combination of its stunning location, beautiful ambience, attentive service, and the sense of calm it offers. It was a memorable experience for our entire family, and we would highly recommend it to anyone visiting Rishikesh. We look forward to visiting again.

"Ms. Anjali Jaisawal provided excellent front office service. She was professional, courteous, and attentive to all queries. Her prompt assistance, positive attitude, and efficient handling of requests made the experience smooth and pleasant. Her customer service skills are highly appreciated."

Pravesh Bahuguna attended to us in an exemplary manner. Ritik the yoga teacher was excellent. A 5 star ranking .

Our stay at Anand Kashi was nothing short of exceptional. Although we were there for only one night, we left wishing we had planned to stay for at least 4–5 days. This is not the kind of place you rush through—it is a place to slow down, relax, and soak in the experience.

The property is incredibly peaceful, with breathtaking views of the Ganga and the surrounding mountains. The sound and sight of the river flowing below create an atmosphere that is difficult to describe in words. We are posting a few photos so others can get a glimpse of how beautiful it truly is.

We were travelling with our children, including two 2½-year-old twins and our daughter Arya, and they had an amazing time. What stood out was the genuine attention, care, and concern shown towards the babies by the staff. It never felt forced—it came from the heart. Our daughter also had the best time and did not want to leave. From the moment we arrived, Anjali at the Front Desk made us feel welcome and ensured everything was smooth and comfortable for our family.

The pool experience was unforgettable. We spent a wonderful afternoon there, and while we were in the pool, it started raining. That combination of the rain, the mountains, and the Ganga views made for one of those rare moments that stay with you long after the trip is over.
The spa is excellent, and the in-house Forest Essentials store deserves a special mention. It has a unique and rare collection that is worth exploring even if you're just browsing.

The food deserves every bit of praise. From breakfast to evening high tea, in-room dining, baby food requests, and overall food quality, everything was outstanding. Ayushan Edwin and Manish took wonderful care of us and always served us with warmth and a smile. The team consistently went the extra mile to ensure we were comfortable, well-fed, and happy. The hospitality here is not just professional—it is genuinely caring.

A special mention also to Kuldeep and Jun, who was exceptional throughout our stay—always attentive, proactive, and eager to help whenever needed. Staff members like him are a big reason why guests leave with such fond memories of the property.

And finally, the absolute highlight of the experience was the beautiful Ganga Aarti organized by the property and the charming little Shiva temple within the premises. It added a deeply peaceful and spiritual touch to our stay and was the perfect way to end the day.
Thank you to the entire Anand Kashi team for creating such a memorable experience for our family. We cannot wait to return. Highly recommended for families, couples, and anyone looking for peace, nature, great food, and truly outstanding hospitality.

Room facing the glorious Ganges, luxurious accommodation, superb food, evening tea and Aarti and most hospitable staff. Celebrated my 72nd birthday here… awesome experience.

I had gone to enquire for some functions in may 2026 at the property. Esha at the front office was an excellent & exceptional support in showing us throughout the property with amazing hospitality, being very sweet & cordial. Arranging things & showing us around.

Location

Amazing place and hospitality. Food was amazing. My host Abhishek was also very helpful and friendly.

Dear Team,
Firstly sry for the late response, A big Thankyou for the wonderful hospitality you all have extended to us, the respect and kindness you all showed was exceptional which made our entire trip incredibly special, Thankyou all for making our trip so comfortable, seamless and enjoyable which we could never forget in our life time. We are overwhelmed with your services !!!
We felt blissful with your warm welcome and small note kept in the room was a pleasent surprise to us followed by hi- tea was so refreshing what a concept I really admire entire team for the efforts
Followed by the devine Aarti that was spiritually awesome experience we had in our lifetime, what should we say abt your room concepts, no words to it it was a wow experience, the food was very homely we all enjoyed a ton, a very special thanks to chef Harsh and the entire kitchen team for providing us food out of there working hours..
The pleasant flute music by Mr. Narendra was exceptional, we felt very relaxed an was eager to here his music every time we stayed there
The most amazing experience felt with Mr. Arshad, kids and we really enjoyed , the way he was explaining about the solar system made us curious to learn more abt Astronomy, this concept was out of the box idea .
On my son’s birthday we enjoyed the devine special Arti and Pooja, thnx to mr. Satish Panditji
Evening birthday celebration organised at Gazebo along with the birthday cake by the Hotel team was wonderful , the singer was exceptional.
Also Spa was very relaxing special thanx to Ms Ningh and team
Even the security team was very kind and supportive
The creative happy birthday wish made on the bed made my son so happy…
Special thnx to Ms. Anjali who organised rafting with the expertise team , we
had a memorable experience during rafting the team was taking all the safety precautions
Special thnx to Mr. Vijay and team for hosting the cake on return and the tiny little gifts given were really awesome.
A big Thankyou to the entire team of Anand Kashi for making our trip unforgettable and extremely enjoyable
It was one of the best experience we had in this hotel with lots of memories with all our family members, my kids really had lots of fun and had happy vacation in Anand Kashi Hotel.
We will definitely recommend this hotel to our family friends and colleagues for the best experience
Once again kuddos to all the team members of Anand Kashi Hotel, keep up the good work and maintain the same high standard , wishing you all the very best and give your best…
We love you all🥰🥰

Lots of love
Anish/ Suhasini/Aryan / Suhaanii and the entire family members

The place is very serene and must go in Rishikesh. The staff is very cortious and helpful, a special mention of "VIJAY" & "ANJALI" & "SHUBHAM" the manager there, they took full care of us and made our experience memorable. If you deciding to go there then choose "Anand Kashi".

The location is unreal, rooms are massive, and the whole place just breathes calm. Shoutout to Vijay for being on-point and the chef for those surprise comfort meals. Did the aarti, did nothing, loved both. Great stay with the husband.

We absolutely loved our stay at Anand Kashi — from its serene location, delicious food, beautiful rooms, and surrounding nature, to almost everything about the experience. The staff was incredibly warm and accommodating throughout. A special mention to Vijay and the team for ensuring a smooth onboarding experience. The chef and culinary team were exceptional, and we really appreciated that the food could be customized to our preferences. We travelled with our pet and he also had a great time, which was well managed by Anand Kashi team.

The rooms offer breathtaking views of the holy Ganga, which made our stay even more special. We also thoroughly enjoyed the yoga session arranged by instructor Ritik on the deck — a truly peaceful and rejuvenating experience.

Overall, Anand Kashi is a must-visit destination to relax, unwind, and spend quality time with family. Highly recommended!

Outstanding stay at Anand kashi from May 20-22 to bring in a special occasion. From the hospitality, room, food and service everything was about the best in India. Special mention to Esha in reservations and hospitality, Pravesh f and b manager, chef Dipak who designed a special menu for our celebration , Yash who served us at our private dinner, Mahavir- housekeeping and Hrithik the outstanding yoga instructor. All in all an A+ experience . Sorry if I missed some by name.

Very hospitable staff. Food and hygiene is of top quality. Anjali was very helpful with everything. They also organised an awesome rafting experience for us .
Would really recommend it