Inn at the Finger Lakes

Hotels
7.4 (812 reviews)
12 Seminary Ave , Auburn , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Very convenient / great location
Good value for the price
Some friendly and helpful staff
Comfortable beds reported
Clean appearance reported by some guests
Cons:
Repeated cleanliness issues (odors, dirty rooms, ants, carpet problems)
Inconsistent or missing on‑site staff; remote/virtual check‑in
Tiny, dated rooms and poor pillows/furniture (sofa bed falling apart)
No breakfast or sparse F&B offerings
Safety/management concerns (homeless/disheveled people on property; reported poor handling of complaints and a fire‑door wedge incident)

Categories

Cleanliness
6
Mixed reports: several guests noted odors, dirty rooms, ants, stains on carpets and a reported bed‑bug incident, but other guests described rooms as looking clean; overall cleanliness is below ideal but not uniformly terrible.
Service
8.5
Mixed but often helpful front‑desk staff and friendly individual employees reported; however there are consistent complaints about no on‑site staff at times, remote/virtual check‑in, and poor handling of a serious guest complaint by management, producing uneven service quality.
Location
9
Very consistently praised: many guests call the location convenient, close to attractions and very accessible — a clear strong point for this property.
Room Quality
6.5
Rooms are frequently described as very small, dated, with flat pillows, some broken furniture (sofa bed), noisy neighbors and carpeted floors needing cleaning; a few guests noted comfortable beds and quiet HVAC units, so quality is average-to-below‑average.
Amenities
7
Basic, minimal amenities: no breakfast offered for many, limited coffee station (sometimes lacking milk), few USB outlets and no extras; however towels and non‑smoking floors were provided and amenities are consistent with a budget/basics tier.
Value for Money
8.8
Multiple guests said the hotel is a good value for the price and convenient; despite dated facilities and small rooms, overall cost/value perception is strong among reviewers.
Food and Beverage
5.5
Frequently criticized or absent: many reports of no breakfast, powdered creamer only, and a sparse coffee setup; food & beverage offering is below expectations.
Overall Experience
7.9
Mixed overall: strong location and value, some friendly staff and comfortable beds, but recurring cleanliness issues, safety/management concerns and inconsistent staffing lead to a generally positive-but-flawed experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:13

Property Description

Convenient Location:
Situated in downtown Auburn, the Inn at Finger Lakes is just a short 10-minute drive from the picturesque Owasco Lake.

Comfortable Accommodations:
Each room at the Inn at Finger Lakes features complimentary Wi-Fi, a flat-screen TV, a cozy window seat, a coffee maker, a hairdryer, and an iron for your convenience.

Amenities and Services:
Enjoy access to guest laundry facilities, a meeting room, and a 24-hour staffed front desk during your stay at the Finger Lakes Inn.

Experience the charm of Auburn's historic attractions, with the Harriet Tubman House and the Cayuga Museum of History and Art located just a few kilometers away.

Book your stay at the Inn at Finger Lakes now for a delightful and convenient experience!

Important information:

Please note, payment at this property is made by credit card only.

Guest must be 21 years of age or older to check in.

Please note that this property can accommodate dogs but will not accommodate other types of pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

7.4
Based on 812 reviews
Cleanliness: 6
Service: 8.5
Location: 9
Room Quality: 6.5
Amenities: 7
Value for Money: 8.8
Food and Beverage: 5.5
Overall Experience: 7.9
K
Karan • couple • us
7
Glad we stayed here. Met our expectations of a comfortable place to spend the night on our travels.
Pros:

I liked the spaciousness of the room and a couch for sitting and watching tv at night. Felt safe. It had everything we needed. We stayed on the second floor, and appreciated the elevator, as well as the side entrance to the parking lot. It's an older facility, but they have done some things to help it feel less old. (Such as plugs on each nightstand!) The room felt clean when we arrived with no concerns about that. Would stay here again if needed!

Cons:

Could have more detailed cleaning and maintenance of common areas. Side entrance steps, door, and stairwell need attention of maintenance and cleaning. Even the elevator needed a sweeping.

2026-10-27 • via Nuitee
S
Susan • couple • us
9
Beds were comfy and the price was right; I would stay there again.
Pros:

Good price, good location, fairly easy check-in, beds were comfortable, and overall, I would probably stay there again if I came to Auburn, NY. The one staff member we encountered at checkout was friendly and helpful.

Cons:

I’m not used to zero human contact for check-in; the little coffee machine in the room lacked sugar or creamer but it was available downstairs; very few electrical outlets and no electronics outlets. Last thing: The washcloths were hilariously inadequate, not durable enough to wash skin without rolling up like crepe paper.

2026-10-23 • via Nuitee
M
M • solo_traveller • gb
3
I understand why nearby hotels are more expensive. They are clean
Pros:

Size of room

Cons:

Filthy and dated. Hairs all over the bathroom and towels

Next door TV on full volume all through the nights

2026-10-19 • via Nuitee
D
David • solo_traveller • us
7
Safe, efficient and a bit odd but I'm sure this is the future.
Pros:

I liked the safe feeling I had staying here and it was a first time to checkin with a remote Kiosk, which was unique and a bit strange at the same time. Once inside it took awhile to get used to feeling like I was the only one there. :)

Cons:

At first the Kiosk checkin wasn't obvious to me. I tried to open the door which was locked and heard someone to my right so when I turned I saw a screen with the operator welcoming me. All the steps were fairly simple but at first I just thought it was an ATM so I went direct to open the door.

2026-10-18 • via Nuitee
A
Amanda • family_with_children • us
1
2026-10-16 • via Nuitee
F
Fuhrmaneck • couple • us
7
2026-10-14 • via Nuitee
L
Lefauve • couple • us
10
Very nice
Pros:

They was no breakfast

2026-10-12 • via Nuitee
D
Denise • family_with_children • us
5
It was ok beds not good and place could be cleaner
Pros:

Location

Cons:

Ok could be a lot cleaner and coffee not good

2026-10-12 • via Nuitee
M
Michelle • couple • us
8
2026-10-12 • via Nuitee
J
James • couple • us
8
Inexpensive spot in downtown Auburn.
Pros:

The room itself was spacious, with a partition between the seating area and the bed. Dunkin' Donuts was less than a block away for breakfast.

Cons:

The mattress was getting a little tired and the bed itself was smaller than billed (double, not a queen). The facility is obviously a spot for locals on the edge to stay, and seemingly every one of them smoked outside of the building. No breakfast was offered.

2026-10-11 • via Nuitee
M
Megan • solo_traveller • us
7
Pros:

Location and price!

Cons:

The pillows were very flat and one per person is just not enough. Also the size of the rooms are very small

2026-10-11 • via Nuitee
M
Michelle • solo_traveller • us
8
Comfortable. Might stay there again
Pros:

Close to everything we needed. Town of Auburn was lovely

Cons:

A little run down, but clean. Staff very friendly.

2026-10-11 • via Nuitee
V
Virginia • couple • us
4
Cons:

I had to get batteries for the remote for the tv, and also they didn’t have any plastic silverware at the front desk, also ice machine on the second floor wasn’t working! I wasn’t impressed!

2026-10-10 • via Nuitee
V
Virginia • couple • us
6
2026-10-10 • via Nuitee
N
Norma • solo_traveller • us
9
Pros:

Room and lobby were clean. The woman who cleaned our room was very nice and friendly, way more than the front desk help.

Cons:

Front desk staff weren't overly friendly.

2026-10-08 • via Nuitee
R
Randall • couple • us
6
Pros:

Room was clean and met my needs

Cons:

Would have been nice to have breakfast offered

2026-10-08 • via Nuitee
H
Heather • extended_group • us
7
Pretty good
Pros:

The room was nice

Cons:

It was hot, the AC did not work

2026-10-07 • via Nuitee
L
Lois • extended_group • us
2
Pros:

You must do something with the TV reception! Not being able to use it in bed to change channels was horrendous

2026-10-07 • via Nuitee
B
Brij • family_with_children • ca
8
Good budget accomodation.
Pros:

Price, all amenities required for the stay.

Cons:

no breakfast, no restraunt inside the hotel

2026-09-19 • via Nuitee
A
Antonio • solo_traveller • us
10
2026-09-17 • via Nuitee