Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Beautiful property
Great food and beverage
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
7.15
The ambiance and entry areas show neglect, such as a non-functional fountain and dirty surroundings.
Service
9.15
Some staff were friendly, but poor training led to disorganization and inadequate guest support.
Location
10
The hotel is situated in a beautiful area, enhancing the overall experience.
Room Quality
7.65
Issues with the crib, cold temperatures, and insufficient bedding significantly detracted from room quality.
Amenities
10
The property boasts beautiful surroundings and facilities, despite maintenance issues.
Value for Money
9.65
Given the location and amenities, the hotel offers reasonable value despite the service challenges.
Food and Beverage
10
The food at the restaurant was great, contributing positively to the stay.
Overall Experience
10
Overall, despite some negatives, the beautiful property and good food created a pleasant experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:54

Property Description

Discover the soothing luxury of Hotel Casa Palmela, nestled within the beauty of Setubal's regional park.

Spa Retreat
Pamper yourself in our serene spa, offering a range of rejuvenating massages, body treatments, and facials tailored just for you.

Recreational Amenities
Dive into relaxation with our two outdoor swimming pools or explore the scenic surroundings on our rental bicycles, ensuring an unforgettable experience.

Culinary Delights
Savor delectable dishes at our on-site restaurant, or enjoy round-the-clock room service. Don't forget to unwind with a refreshing drink from our poolside bar or one of our two inviting lounges.

Immerse yourself in a world of comfort and indulgence — book your stay at Hotel Casa Palmela today!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIS

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Pets

    Pet max weight (per pet) in lb is 44

See all policies

Location

Guest Reviews

9.2
Based on 51 reviews
Cleanliness: 7.15
Service: 9.15
Location: 10
Room Quality: 7.65
Amenities: 10
Value for Money: 9.65
Food and Beverage: 10
Overall Experience: 10
D
Daniella
4
Não recomendo ficar nesse hotel se você tem bebê
Pros:

Se você tem um bebê, não vá para esse hotel. Na primeira noite, minha bebê não dormiu nada e se mexia muito, sendo que ela dorme muito bem desde que nasceu. Quando fomos ver o berço, ele estava apenas com um cobertor, em cima dos ferros, sem colchão! Quando avisei a recepcionista Rita, ela veio com uma toalha de banho pra colocar no berço e achei um absurdo. Ai ela falou que o hotel estava cheio de crianças e havia acabado os colchões da propriedade. Falei que na reserva já havia solicitado o berço e que se não havia, não deveriam ter aceitado a nossa reserva. Ela disse que não tinha o que fazer. Depois de muita discussão, veio um funcionário e trouxe um colchão. Os funcionários, são mal treinados, brigam entre si na frente dos hóspedes. Os poucos animais do local, são mal cuidados, inclusive o mau cuidado já se vê na entrada, que tem uma fonte que não funciona e que está suja e com lodo, mal cuidada. Janela não fecha, entrando luminosidade no quarto. Ar condicionado forte com vento em cima da cama, não sendo confortável. Na primeira noite, não tinha cobertor, passamos frio. Na segunda noite, deram um cobertor com mau cheiro. Único ponto bom: local muito bonito com alguns poucos funcionários simpáticos, como o exemplar garçom Sr João, café da manhã bom.

2025-08-18 • via Nuitee
E
Ernesto • partner
6
Pros:

Perfect location and exceptional setting. Nevertheless, the staff was poorly trained, terribly disorganized, and showed no initiative to help guests

2025-08-17 • via Nuitee
V
Verified traveler
8
Pros:

Absolutely beautiful property and very warm and welcoming team. The food at the restaurant was great. We had a lovely stay!

2025-07-28 • via Nuitee
K
Karen
10
Pros:

Great location and attentive staff

2025-06-19 • via Nuitee
A
Arve
4
Pros:

Nydelig sted men personalet trenger ett servicekurs.

2025-06-08 • via Nuitee
L
Lois • family
10
Pros:

I found this hotel / villa with VIP Access searching through Expedia’s website. It is a hidden gem for those looking for a serene and beautiful environment (with views of vineyards and expansive landscapes). There are bed & breakfast type rooms in the main house, or multi-bedroom villas near the main house. We had a spacious 3 bedroom “house” (Moscatel) with its own courtyard, and a spacious living & dining area on the first floor, and a full European-size refrigerator and kitchen. The hotel is easy to find with Google Map even though it is located within the Parque Natural da Arrabida; it is easy access to Setubal town (a 10 minute drive), grocery stores, beaches, and beautiful scenery. You experience the true Portugal being in a place like this.

I realized upon arrival this hotel is part of the Small Luxury Hotel collection and it is truly reflected in the ambience and services. The staff were all wonderful, being very attentive to all our needs. Jose & Joao welcomed us upon arrival, and helped us settled immediately around noon (even though official check-in was not until much later).

The Zimbral restaurant onsite has a nice diverse menu selection for dinner, and prices are reasonable for its quality and ambience.

There is a walking /biking path on the property; the hotel has only 2 bikes for rent (so reservation is encouraged). You can email the hotel through Expedia messaging; the staff is very responsive and helpful. I highly recommend a stay here.

2025-04-28 • via Nuitee
S
STEVE • family
10
Pros:

Lovely hotel in scenic backdrop. Staff could not be friendlier or more accomodating. Easy check in and out.

2024-08-05 • via Nuitee
R
Rémy
10
Pros:

Hôtel magnifique service impeccable un havre de paix petit déjeuner exceptionnel.
Je recommande fortement.

2024-07-14 • via Nuitee
I
Iris • partner
8
Pros:

Das Essen und der Service waren hervorragend! Das Zimmer leider etwas feucht und die Terrasse schmutzig! Für 1 Nacht OK.

2024-07-07 • via Nuitee
A
Andrew • partner
10
Pros:

Beautiful hotel, fantastic staff, wonderful setting!

2024-07-01 • via Nuitee
S
Samantha • family
10
Pros:

The property is very beautiful, the staff is friendly and helpful, nice rooms, and delicious food. It needs some amenities on the property, such as a gym, a sauna and a spa.

2024-06-07 • via Nuitee
V
Victoria • partner
10
Pros:

Lovely hotel with beautiful grounds and friendly staff.

2024-06-04 • via Nuitee
B
Beatriz
10
Melhor ao vivo e a cores!
Pros:

Maravilhoso, o hotel superou as nossas expectativas no atendimento, na acomodação, nos serviços e na gastronomia. Tudo impecável! Aproveito para parabenizar o João e sua equipe do restaurante, principalmente a Inês, super atenciosa! Recomendamos a Casa Palmela para os mais exigentes viajantes!

2024-05-22 • via Nuitee
L
Lori
8
Pros:

This property was beautiful, easy to find and so charming. The staff couldn’t have been more professional. I wish we could have stayed longer. A fantastic hotel!

2024-04-28 • via Nuitee
T
Todd • partner
10
Pros:

This was an absolutely beautiful property with the surrounding area that is tranquil and lovely. We took a walk around the property and enjoyed the wine grapes growing and amazing trees surrounding the property. Our only complaint would be the bed was a bit firm for us but we loved everything else including our dinner on the property.

2023-11-17 • via Nuitee
J
James • family
10
Pros:

Impeccabe service, amazing property, food-wish stayed longer








2023-10-14 • via Nuitee
C
Carol • family
10
Pros:

We planned a one-night stay on our way from Sintra to The Algarve to experience the Arrabida Natural Park and its beautiful beaches. The property and surrounding area was beautiful. We so enjoyed walking through the vineyards and nature trails. Staff was attentive and helpful. Food and wine was delicious, including a great breakfast buffet. Would definitely recommend!

2023-09-30 • via Nuitee
B
Beatrice
6
Pros:

Fuer ein 5 Sterne Hotel fehlen in den Zimmern Ablagemoeglichkeiten. In den Mansarden, Gartenzimmern stoesst man sich den Kopf an der Fensterwand. Im Bad fehlt Ablagemoeglichkeit. Das Bichungssystem fuer das Abendessen ist nicht ideal. Die Lageu d das Haus selbst sind sehr schoen.

2023-09-12 • via Nuitee
E
Ed • partner
8
Pros:

Very nice setting, menu was limited, service was par very clean, 2 pools adult pool had very limited seating.

2023-09-06 • via Nuitee
C
Carlos • partner
10
Pros:

The staff is great and food is fantastic !!

2022-12-26 • via Nuitee