Holiday Inn Express & Suites Ithaca by IHG

Hotels
•
Holiday Inn Express
7.6 (505 reviews)
371 Elmira Road , Ithaca , US
+1 607-277-1100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds
Attentive/friendly staff (including named clerk)
Good breakfast
Good/central location
Roomy showers and good bathroom ventilation
Plenty of charging outlets
Cons:
Dated property / needs modernization
Dirty carpet and slightly dirty pool; musty bathrooms
Broken ice machines
Poor WiFi for streaming
Cold hallways / AC too cold
Noise from other rooms/road due to poor sound insulation
Value for money concerns

Categories

Cleanliness
6.6
Mixed comments: several guests said rooms were clean, but others reported dirty carpet, a slightly dirty pool and musty-smelling main-floor bathrooms.
Service
8.6
Generally positive: multiple mentions of attentive and friendly staff (including helpful desk clerk 'Moe' and breakfast staff). One report of the front desk not fully resolving a noise complaint.
Location
8.8
Multiple positive notes: described as well located and convenient relative to downtown; guests found the location 'perfect' for their needs.
Room Quality
7.2
Mixed: comfortable beds, roomy showers and good bathroom ventilation contrasted with a dated property, poor sound insulation (road noise and connecting doors) and chilly hallways.
Amenities
6.9
Mixed amenities: breakfast praised, but problems reported with WiFi (poor for streaming), nonworking ice machines, slightly dirty pool and overly cold hallway AC.
Value for Money
5.8
Explicitly called out as not great value by a guest due to a tired, dated property that needs modernization to justify pricing.
Food and Beverage
8.4
Positive: breakfast repeatedly described as good and breakfast staff noted as friendly and helpful.
Overall Experience
8.5
Overall pleasant and comfortable stays for many guests (clean rooms, comfortable beds, friendly staff), tempered by issues like dated facilities, noise and maintenance/cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Modern Amenities and Convenient Location

Experience comfort and convenience at Holiday Inn Express & Suites - Ithaca. With a fitness centre, allergy-free rooms, and free WiFi, our hotel ensures a pleasant stay. Located near Ithaca College and Cornell University, our property offers easy access to top attractions like Jim Butterfield Stadium and the Museum of the Earth.

Relaxing Indoor Pool and 24-Hour Front Desk

Unwind in our indoor pool or seek assistance from our attentive 24-hour front desk staff. Our well-equipped rooms feature essential amenities including a flat-screen TV, a coffee machine, and cozy bedding for a restful night's sleep.

Business Center and Nearby Activities

Whether you're here for work or leisure, take advantage of our business centre and enjoy activities like skiing and cycling in the picturesque surroundings of Ithaca. Don't miss out on the opportunity to stay with us at Holiday Inn Express & Suites - Ithaca for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ITH

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 505 reviews
Cleanliness: 6.6
Service: 8.6
Location: 8.8
Room Quality: 7.2
Amenities: 6.9
Value for Money: 5.8
Food and Beverage: 8.4
Overall Experience: 8.5
R
ron • family_with_children • il
7
2026-10-29 • via Nuitee
O
Oliver • family_with_children • de
9
2026-10-28 • via Nuitee
J
Jeffrey • family_with_children • gb
5
Not great value for money as the property was tired and in need of a modernization.
Pros:

Decent location relative to downtown Ithaca.

Cons:

Dated facility that required a modernization to justify the pricing. Unnecessary Halloween decorations that were inappropriate for young children.

2026-10-28 • via Nuitee
A
Ann • couple • us
8
The hotel delivered a pleasant experience.
Pros:

The room was very nice, staff was attentive, breakfast was good.

2026-10-28 • via Nuitee
S
Shoba • family_with_children • us
7
2026-10-28 • via Nuitee
N
Nikola • family_with_children • us
10
2026-10-20 • via Nuitee
L
Louise • couple • us
6
2026-10-19 • via Nuitee
M
Melanie • family_with_children • us
10
Peaceful
Pros:

Moe, the desk clerk, was very helpful and welcoming.

Cons:

N/A

2026-10-15 • via Nuitee
A
April • extended_group • us
8
2026-10-13 • via Nuitee
C
Chevez • extended_group • us
10
Pros:

Bed was comfortable and plenty of outlets for charging.

2026-10-12 • via Nuitee
S
sebastien • couple • fr
8
Pros:

La piscine bien qu’un peu sale. Chambre spacieuse.

2026-09-18 • via Nuitee
K
katewebb62 • couple • gb
8
Great stay overall, clean, comfortable and well located, just a bit chilly in the hallways.
Pros:

Beds were comfortable, rooms were clean. Location was perfect for us. Friendly staff. Breakfast was good.

Cons:

When we visited it was pretty miserable weather, often we'd come back wet from the rain and the AC in the hallway was SO cold, way too cold. Also Wifi wasnt the best for streaming

2026-09-16 • via Nuitee
M
Mornet • couple • fr
9
2026-09-16 • via Nuitee
M
MaryEllen • solo_traveller • us
7
Pros:

All the staff were very nice.

Cons:

On our last night there the room above is had kids that were running and jumping very loudly after 10pm and continue till 11:30pm. I called the front desk twice, on the 2nd call the front desk said they would go up to the room since it did not stop after the told them from my first call. It also did not stop after my second call but I didn't not call again. The bathrooms on the main floor next to the breakfast room smelled very musty. The ice machines on the main floor and on the 3rd floor were not working and the hallway on the 3rd and 2nd floors were freezing.

2026-09-14 • via Nuitee
B
Baldwin • couple • us
8
Pros:

Room was comfortable, bathroom was nice with roomy shower. Good ventilation in bathroom for clearing shower steam.
Breakfast was good. Ladies in breakfast area were very friendly and helpful.

Cons:

Carpet in room was dirty and needed a good steam cleaning. Bottoms of feet were filthy after walking on carpet.

2026-09-12 • via Nuitee
P
Pema Yangchen • extended_group • us
8
2026-09-05 • via Nuitee
A
Amber • extended_group • us
8
Pros:

Comfortable

2026-09-04 • via Nuitee
D
David • family_with_children • il
8
היה שווה
Pros:

המיקום גודל החדר וגם היתה תאורה טובה וחזקה בחדר

Cons:

החלון לא מספיק מבודד את הרעש של הכביש ,
הבעיה הכללית של החדרים עם הדלת המקשרת

2026-08-26 • via Nuitee
8
825applep • Family • Aruba
2
A Nightmarish Stay: Unbelievable Harassment, False Accusations, and Retaliatory 4 AM Wake-Up Calls
Pros:

Our 3-night stay (July 26–29, 2026) at this [Holiday Inn Express & Suites Ithaca] property was an absolute nightmare that no family should ever have to endure.

From day one, a front desk employee named Cam displayed unhinged hostility and unprofessionalism. When we politely asked him to check the freezing cold pool water for our children, he lied about the temperature, mocked us, and dismissively told us that nobody else complained. He also intentionally locked us out of the gym out of spite. When my husband asked for the manager's contact information on that very first day, Cam flatly refused to provide it.

Because my husband reported Cam’s extreme misconduct to corporate instead, Cam targeted us with malicious retaliation and a personal grudge. The situation reached a terrifying level on our third day while I was alone with my three young children, as my husband was not present. Because the front desk was constantly unattended, I briefly looked into the kitchen area for hot chocolate. Suddenly, Cam appeared and publicly humiliated me, falsely accusing me of theft and treating me like a common criminal right in front of my terrified children. When I confronted him about his behavior, he became aggressive, threatened to call the police, and forcefully snatched clean towels right out of my hands. My children witnessed the entire horrifying ordeal and were left paralyzed with fear and deep emotional distress.

The culmination of this malicious retaliation occurred on our checkout morning: **our room received a deliberate, automated wake-up call at 4:00 AM**, violently waking up our entire family.

Even more appalling was IHG Corporate Guest Relations (Case Managers JC and Joy). We spent hours detailing every single horrific event in long, thorough emails and repeatedly begged for a phone call, but **they completely ignored our pleas, refused to call us, and brushed off severe harassment, false accusations, and malicious retaliation as a minor "pool temperature issue,"** offering a meager 5,000 points while refusing to provide a meaningful investigation or a sincere apology.

Given that our child was recently admitted to Cornell University and we will frequently be visiting Ithaca, we are utterly horrified that this property—backed by an entirely negligent corporate office—operates with such zero accountability for staff misconduct and guest safety. Stay far away if you value your peace of mind and safety.

2026-08-24 • via Tripadvisor
O
opjp • Couples • Commack, Long Island, New York
8
Clean room
Pros:

Friendly staff checked us in for a one night stay. Room was clean and all was well. Had two double beds in room, one of the mattresses should be replaced, uncomfortable compared to other in room. Complimentary Breakfast had many options.

2026-08-24 • via Tripadvisor