Holiday Inn Express & Suites Gatesville - N. Ft Hood by IHG

Hotels
Holiday Inn Express
8.2 (240 reviews)
2904 South Hwy 36 , Gatesville , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly service
Clean room
Cons:
Poor maintenance
Noise issues

Categories

Cleanliness
7.66
Room was clean but poorly maintained; some furnishings had stains and stale smell.
Service
9.13
Staff was very friendly and accommodating, especially given the late arrival and requests.
Location
8.67
Hotel is easy to get to with shopping close by.
Room Quality
7.12
Some issues with comfort; complaints about high bed, stale smell, and noise.
Amenities
8.15
Pool closed for maintenance, but other amenities were satisfactory.
Value for Money
7.61
Some guests felt the price did not match the condition of the room.
Food and Beverage
8.66
Good breakfast options mentioned positively.
Overall Experience
8.63
Positive overall experience despite specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 23:31

Property Description

Convenient Amenities
Holiday Inn Express & Suites Gatesville - N. Ft Hood boasts barbecue facilities, a seasonal outdoor pool, and a fitness centre for guests to enjoy.

Comfortable Accommodations
Each air-conditioned room at the 3-star hotel offers free WiFi, a seating area, and a flat-screen TV with cable channels, providing a cozy retreat.

Guest Services
With a 24-hour front desk, shared lounge, and business centre available, guests can expect exceptional service during their stay at Holiday Inn Express & Suites Gatesville - N. Ft Hood.

To book your stay at this welcoming hotel, reserve now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRK

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 240 reviews
Cleanliness: 7.66
Service: 9.13
Location: 8.67
Room Quality: 7.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.63
J
Johnson family_with_children us
1
Cons:

The bed was so high I couldn't get into it and had to sleep on the couch. Very miserable night.

2025-12-26 via Nuitee
C
Carrie extended_group us
4
2025-11-28 via Nuitee
T
Tim
10
Special Stay at Gatesville Holiday Inn and Suites
Pros:

We appreciated having LATE ARRIVAL privilege, since we couldn't arrive before the traditional check-in time. The desk staff was very hospitable and helpful. We were very touched by the fact that our room was posted as having been paid for us, and we think this was due to the fact that we had come for the funeral of my husband which would be the next day. We thank you for the graciousness of that outreach.

2025-10-12 via Nuitee
N
Nancy
8
Pros:

This is the loudest hotel I have ever been in. Staff were very loud and banging equipment and made no effort to be quiet

2025-10-11 via Nuitee
S
Sarah family
10
Pros:

Staff was very friendly at check in, room was clean, hotel is easy to get to with shopping close by.

2025-10-09 via Nuitee
K
Kristin
8
Pros:

The staff were excellent. Pool closed for maintenance. Room was clean but poorly maintained.

2025-10-09 via Nuitee
J
Jay family
10
Pros:

Pets should be welcome. I heard several dogs that had to sleep in vehicles in the parking lot. Besides that, our stay was 100 percent pleasant.

2025-10-06 via Nuitee
J
Jennifer
6
Needs updating
Pros:

Room had a stale smell to it. There were stains on some furnishings. The bed and pillows were not very comfortable. The last night when the air conditioner turned on it had an odor similar to propane. Very concerning.

2025-10-05 via Nuitee
C
Christina
10
Pros:

Clean room

2025-10-04 via Nuitee
P
Patrick
8
Pros:

The stay was good.
The property manager decided to cancel my reservation because “ the rate was too low”!!
I had documentation but it didn’t matter. Had to pay for a room on site!!!

2025-10-04 via Nuitee
B
Brian family
10
Pros:

Staff was very helpful. I had several different questions and they accommodated everyone immediately and without any issues whatsoever.

2025-09-23 via Nuitee
M
Morayma family
10
Pros:

Excellent

2025-09-21 via Nuitee
P
Pam family
10
Pros:

Great place to stay in Gatesville, Texas

2025-09-15 via Nuitee
L
Lauren
4
Mirror fell
Pros:

Mirror fell off wall. I have a toddler. This could have been a terrible accident!

2025-09-08 via Nuitee
N
Nancy
4
IHG Gatesville needs improvement
Pros:

Remote to tv broken, shabby shower curtain & tub stained. Customer in rim next door talked loud till 3 am. For the price, I expected better.

2025-09-08 via Nuitee
N
Nicholas
4
Pros:

Needs SERIOUS updating.

2025-08-28 via Nuitee
V
Verified traveler
4
False advertising
Pros:

I booked a king suite and when I got there they said they only had a room with 2 queen beds bc they were remodeling the whole first floor! First of all, there is NOTHING on the website that says they’re remodeling. We wouldn’t have picked a hotel going through renovations! Second, all the pictures show new rooms which we certainly did not get. There were ants in the bathroom, there was only a 20” tv, the hallway carpet was filthy, and the entertainment center was all scratched up. Lastly, I’ve never been talked to so condescendingly just bc we booked through a “third party”. They kept saying well there’s nothing we can do bc you booked through a third party. That basically means we only take care of our Holiday Inn members. I have never been treated so disrespectfully.

2025-08-24 via Nuitee
W
Walter
10
Pros:

Nice hotel

2025-08-24 via Nuitee
D
Dennis
8
Good Place to Stay
Pros:

Very nice. Friendly service. Clean. Good breakfast options.

2025-08-22 via Nuitee
K
Kyle partner
10
Pros:

Excellent property, only complaint is the remodeling

2025-08-20 via Nuitee