Holiday Inn Express & Suites Gatesville - N. Ft Hood by IHG

Hotels
•
Holiday Inn Express
7.8 (117 reviews)
2904 South Hwy 36 , Gatesville , US
+1 254-404-9121

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, hospitable and accommodating staff (early/late arrival assistance)
Good/excellent breakfast reported multiple times
Convenient location with shopping nearby
Several guests reported clean rooms and friendly check-in
Cons:
Cleanliness issues: stains, ants, stale/propane-like odors, filthy carpeting
Room maintenance problems: broken remote, shabby shower curtain, small/old TVs, scratched furniture
Undisclosed remodeling/false advertising and reservation handling problems
Noise issues (loud staff/guests), safety concerns (mirror fell), uncomfortable/high bed

Categories

Cleanliness
5.2
Multiple reviews note stains on furnishings, ants in the bathroom, stale/propane-like odors, filthy hallway carpet and a mirror falling off the wall — overall cleanliness is below expectations.
Service
9.6
Many reviewers praise staff as very hospitable, helpful and accommodating (early/late arrivals, special outreach); a minority mention loud or condescending behavior, but service is overall a strong positive.
Location
8.6
Several comments note the hotel is easy to get to with shopping close by; location is generally convenient.
Room Quality
6.2
Multiple reports of shabby or poorly maintained rooms (broken remote, small/old TV, stained tub, worn entertainment center), uncomfortable beds/pillows and remodeling impacts — room quality is mixed to below average.
Amenities
8.5
Breakfast is frequently praised; however the pool was closed for maintenance and some equipment/amenities (remote, TV, shower curtain) were in poor condition — amenities are generally usable but inconsistently maintained.
Value for Money
6
Several guests cite false advertising, undisclosed remodeling, reservation cancellation over low third-party rates and disrespectful handling of bookings — value perceptions are negatively affected.
Food and Beverage
9
Multiple positive mentions of breakfast (good/excellent) suggest strong food & beverage performance for this property.
Overall Experience
9.3
Overall experience is mixed: strong service and breakfast earn high marks, but cleanliness, room condition and undisclosed remodeling/safety concerns reduce satisfaction; the net impression is positive but uneven.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Amenities
Holiday Inn Express & Suites Gatesville - N. Ft Hood boasts barbecue facilities, a seasonal outdoor pool, and a fitness centre for guests to enjoy.

Comfortable Accommodations
Each air-conditioned room at the 3-star hotel offers free WiFi, a seating area, and a flat-screen TV with cable channels, providing a cozy retreat.

Guest Services
With a 24-hour front desk, shared lounge, and business centre available, guests can expect exceptional service during their stay at Holiday Inn Express & Suites Gatesville - N. Ft Hood.

To book your stay at this welcoming hotel, reserve now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRK

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 117 reviews
Cleanliness: 5.2
Service: 9.6
Location: 8.6
Room Quality: 6.2
Amenities: 8.5
Value for Money: 6
Food and Beverage: 9
Overall Experience: 9.3
S
SadeBella • extended_group • us
10
2026-11-06 • via Nuitee
D
Deborah • family_with_children • us
9
2026-08-10 • via Nuitee
J
Johnson • family_with_children • us
1
Cons:

The bed was so high I couldn't get into it and had to sleep on the couch. Very miserable night.

2025-12-26 • via Nuitee
C
Carrie • extended_group • us
4
2025-11-28 • via Nuitee
T
Tim
10
Special Stay at Gatesville Holiday Inn and Suites
Pros:

We appreciated having LATE ARRIVAL privilege, since we couldn't arrive before the traditional check-in time. The desk staff was very hospitable and helpful. We were very touched by the fact that our room was posted as having been paid for us, and we think this was due to the fact that we had come for the funeral of my husband which would be the next day. We thank you for the graciousness of that outreach.

2025-10-12 • via Nuitee
N
Nancy
8
Pros:

This is the loudest hotel I have ever been in. Staff were very loud and banging equipment and made no effort to be quiet

2025-10-11 • via Nuitee
K
Kristin
8
Pros:

The staff were excellent. Pool closed for maintenance. Room was clean but poorly maintained.

2025-10-09 • via Nuitee
S
Sarah • family
10
Pros:

Staff was very friendly at check in, room was clean, hotel is easy to get to with shopping close by.

2025-10-09 • via Nuitee
J
Jay • family
10
Pros:

Pets should be welcome. I heard several dogs that had to sleep in vehicles in the parking lot. Besides that, our stay was 100 percent pleasant.

2025-10-06 • via Nuitee
J
Jennifer
6
Needs updating
Pros:

Room had a stale smell to it. There were stains on some furnishings. The bed and pillows were not very comfortable. The last night when the air conditioner turned on it had an odor similar to propane. Very concerning.

2025-10-05 • via Nuitee
P
Patrick
8
Pros:

The stay was good.
The property manager decided to cancel my reservation because “ the rate was too low”!!
I had documentation but it didn’t matter. Had to pay for a room on site!!!

2025-10-04 • via Nuitee
C
Christina
10
Pros:

Clean room

2025-10-04 • via Nuitee
B
Brian • family
10
Pros:

Staff was very helpful. I had several different questions and they accommodated everyone immediately and without any issues whatsoever.

2025-09-23 • via Nuitee
M
Morayma • family
10
Pros:

Excellent

2025-09-21 • via Nuitee
P
Pam • family
10
Pros:

Great place to stay in Gatesville, Texas

2025-09-15 • via Nuitee
N
Nancy
4
IHG Gatesville needs improvement
Pros:

Remote to tv broken, shabby shower curtain & tub stained. Customer in rim next door talked loud till 3 am. For the price, I expected better.

2025-09-08 • via Nuitee
L
Lauren
4
Mirror fell
Pros:

Mirror fell off wall. I have a toddler. This could have been a terrible accident!

2025-09-08 • via Nuitee
N
Nicholas
4
Pros:

Needs SERIOUS updating.

2025-08-28 • via Nuitee
W
Walter
10
Pros:

Nice hotel

2025-08-24 • via Nuitee
V
Verified traveler
4
False advertising
Pros:

I booked a king suite and when I got there they said they only had a room with 2 queen beds bc they were remodeling the whole first floor! First of all, there is NOTHING on the website that says they’re remodeling. We wouldn’t have picked a hotel going through renovations! Second, all the pictures show new rooms which we certainly did not get. There were ants in the bathroom, there was only a 20” tv, the hallway carpet was filthy, and the entertainment center was all scratched up. Lastly, I’ve never been talked to so condescendingly just bc we booked through a “third party”. They kept saying well there’s nothing we can do bc you booked through a third party. That basically means we only take care of our Holiday Inn members. I have never been treated so disrespectfully.

2025-08-24 • via Nuitee