Geno Hotel Shah Alam

Hotels
Jalan Subang Mas, Taman Subang Mas , Shah Alam , my

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable, spacious rooms and comfy beds
Friendly, responsive and helpful staff (fast housekeeping/maintenance)
Good breakfast variety and tasty food
Convenient location near eateries and mart
Newly renovated rooms and clean pool
Cons:
Paid parking policy and unexpected parking charges
Cleanliness problems in some rooms (smelly toilets, dusty carpets)
Maintenance issues: blocked sinks, leaking taps, broken shower head/plugs
Lack of in-room hangers/table/chairs and low-quality toiletries
Billing/invoice handling problems and occasional check-in complications

Categories

Cleanliness
6.5
Mixed reports: several guests praise clean, renovated rooms, but multiple complaints about smelly toilets, dusty floors/carpets, blocked sinks and leaking taps reduce overall cleanliness score.
Service
9
Generally very positive: staff described as polite, helpful and fast-acting (night housekeeping, prompt maintenance). Minor negatives include occasional unfriendly interactions and invoice/billing handling issues.
Location
8.5
Frequently noted as convenient: easy access, mart/eateries nearby and not too busy; parking access is generally easy though parking fees are a recurring complaint (addressed under Value for Money).
Room Quality
8.6
Rooms are often described as spacious, comfortable and newly renovated with comfortable beds; a few comments note small room size or missing in-room furniture in some units.
Amenities
7.5
Positive points include a clean pool and functioning maintenance; negatives include missing hangers/table/chairs in rooms, some broken plugs and shower heads, and low-quality toiletries in some bathrooms.
Value for Money
7
Multiple guests complain about paid parking fees and unexpected extra charges (e.g., bed type upsell), which reduce perceived value despite otherwise reasonable pricing for some services.
Food and Beverage
8.5
Breakfast and dining receive consistent praise: good variety, tasty food and hygienic serving; in-dining orders also reported as delicious.
Overall Experience
8.4
Mostly positive stays with comfortable rooms, friendly staff and good breakfast; overall experience is tempered by parking policy, occasional cleanliness and maintenance issues and billing/invoice frustrations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-05-22 22:32

Property Description

Prime Location in Subang Jaya
Escape the city chaos while still being conveniently close to major attractions like Ideal Convention Centre Shah Alam and AEON Mall Shah Alam.

Comfortable Accommodations
Relax in air-conditioned rooms with flat-screen TVs, plush seating areas, and modern en suite bathrooms with complimentary toiletries.

Delicious Dining Options
Indulge in authentic Chinese cuisine at Cooper Mansion Restaurant or explore nearby dining establishments.

To book your stay at the tranquil Geno Hotel Shah Alam, visit our website now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 6.5
Service: 9
Location: 8.5
Room Quality: 8.6
Amenities: 7.5
Value for Money: 7
Food and Beverage: 8.5
Overall Experience: 8.4
E
Emylia • family_with_children • my
8
2026-07-06 • via Nuitee
M
Maxwell Ntefune • family_with_children • gh
5
2026-07-03 • via Nuitee
S
Siti Aishah Binti Baharum • solo_traveller • my
8
2026-06-13 • via Nuitee
S
Siti Aishah Binti Baharum • solo_traveller • my
7
2026-06-13 • via Nuitee
Z
ZHI WAN • solo_traveller • sg
5
Luckily it was one night only
Pros:

Near to work

Cons:

Abit old and dusty

2026-06-04 • via Nuitee
S
shaiful nizam • family_with_children • my
9
2026-06-01 • via Nuitee
S
Sow • solo_traveller • my
8
Pros:

Room comfortable

Cons:

Breakfast need to improve,

2026-05-19 • via Nuitee
S
Syafiq Aufa • family_with_children • my
8
Good experience
Pros:

The zen garden.

Cons:

The carpet/mat bit smells

2026-05-19 • via Nuitee
U
uzwati • solo_traveller • my
8
Pros:

Hotel yg selesa dan bersih. Makanan pun ok

Cons:

Aorcond tiada remote yg blh control tanpa bangun

2026-05-04 • via Nuitee
S
SISO • solo_traveller • my
5
2026-05-03 • via Nuitee
M
Mohd Sofiuddin • solo_traveller • my
8
Comfortable and good services
Pros:

The service was really good, staff action very fast. There is a housekeeping at night and also they come to fix the clogged handwash basin at night also. Very impressive. Very comfortable room.

Cons:

Property didnt provide invoice. Quit frustrating about this since i need official invoice from property for my claim

2026-04-19 • via Nuitee
R
Rashid Jimin • family_with_children • my
9
2026-04-09 • via Nuitee
W
Watiee Noordin • family_with_children • my
8
2026-04-05 • via Nuitee
F
Faiz • couple • sg
10
Great for Solo
Pros:

Back here again. The room are spacious and the bed are comfy. Simple breakfast but enough to fill you up. Mart and eatery just across the street.

2026-03-30 • via Nuitee
K
Kamarudin Azni • solo_traveller • my
8
2026-03-29 • via Nuitee
K
Kamarudin Azni • solo_traveller • my
9
2026-03-29 • via Nuitee
A
Alaa • extended_group • jo
5
Cons:

Sink is blocked, water taps are leaking, poor quality shampoo and body wash, no face soap

2026-03-17 • via Nuitee
A
Alleson • couple • my
8
2026-03-15 • via Nuitee
R
Rahimah Jimin • family_with_children • my
8
2026-03-14 • via Nuitee
N
Naim • couple • my
10
2026-03-05 • via Nuitee