Le Eminence Puncak Hotel Convention & Resort

Hotels
9.6 (1601 reviews)
Jalan Hanjawar No. 19 Ciloto Puncak , Puncak , id

Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise from the river
Cleanliness issues

Categories

Cleanliness
9.09
Some reviews mentioned unclean rooms and issues with amenities.
Service
10
Positive sentiment regarding service, with friendly staff and good responsiveness.
Location
10
Consistently highlighted as a major positive aspect of the stay.
Room Quality
9.06
Mixed feedback; some rooms described as clean, others mentioned issues.
Amenities
9.6
Facilities are generally described positively but with some notable shortcomings.
Value for Money
10
Value perceived positively despite some criticisms.
Food and Beverage
9.05
Comments on food quality were mixed; some liked it but others had issues.
Overall Experience
10
Overall experiences were positive, highlighted by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:19

Property Description

Relaxing Getaway in Puncak:
Escape to the breezy hills of Puncak and indulge in a tranquil stay at Le Eminence Puncak Hotel Convention & Resort.

Comfort and Convenience:
Unwind in comfortable rooms equipped with modern amenities like flat-screen TVs, air-conditioning, and en suite bathrooms with hot shower facilities. Enjoy the added perks of slippers, free toiletries, and coffee/tea making facilities in every room.

Scenic Views and Outdoor Activities:
Immerse yourself in nature with a morning walk by the river, a dip in the year-round outdoor pool, or a stroll through privately owned rice paddy fields. Let your children join in the fun with outdoor activities like zip lining.

Experience serenity and adventure at Le Eminence Puncak Hotel Convention & Resort. Book now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 5 years old and over stay for Rp 500,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 1601 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
D
desnataliab2019 Family
10
Great stay
Pros:

I had a wonderful stay at Le Eminence Puncak. The room was comfortable, the facilities were excellent, and the surrounding mountain views were breathtaking. The staff were friendly and attentive throughout my stay. Highly recommended for a relaxing getaway.

2026-05-30 via Tripadvisor
B
badieg Solo travel Jeddah, Makkah Province
10
Amazing and lovely Resort for sure will come back again
Pros:

Special thanks for the Manager Mr. Asep for taking care of guests.
Amazing location
Good and friendly staff
Good Family and honey moon
Masjid available
Small animal zoo
Photographer center
Heated pool and spa
River view is amazing but little noisy

2026-05-05 via Tripadvisor
N
nobinovrakha Family Jakarta, Java
10
Would love to come back but without photo session
Pros:

The best hotel experience in Puncak should be the last name of Le Eminence Hotel!
Heavy rain in Cipanas lead me to book nearest hotel and this was the first recommendation on app. Blind booking without checking the reviews, this is one of the best decision of my hotel reservation.
Check in I was helped bu Zainab, smooth procedure. The guards welcoming us and helped us to across the road, thank you Pak Agus and Pak Ridwan. Some minor technical issues in the room helped by engineering teams Pak Abi, Pak Anjas and Pak Ali, issues were solved immediately. What a service! Also shout out to the housekeeping team, the room smells amazing when we entered the room for the first time. Sofa bed was clean and even gazebo in the middle of paddy field was squeaky-clean! The bed was very comfortable and huge! All I get is positive vibes here and this definitely will not be my last visit. Thank you for the extra mile service and keep it up!!

Only one remark:
There is free session of photoshoot. I was asked to come to their desk within 30min to see the result. I came there and the lady at the desk said I was in queue, she had 2 more people before me. I was not aware and was not informed that I had to register to see the photo result. I wasted 30min just to be told I needed to wait for my turn. I decided to leave and go back to Jakarta. For next time better to inform the guests what the procedure actually is.

2026-04-05 via Tripadvisor
A
aliaT7688UA Solo travel
10
I like this hotel because the view is very nice, and the stag of hotel is very kind . Hope I can come back here. Thanks
Pros:

Terrarium sky lounge cafe and eatery

2026-03-02 via Tripadvisor
T
TALALmohm Solo travel Saudi Arabia
10
Joy able Nights
Pros:

Back again to stay in this hotel, farther more it has very good location, thar is a-river be side the hotel, you enjoy hearing the water flow sound and green land mountains around, good security, good service and facility, the room clean tidy and comfortable bed. Friendly staff and good service from
NABILA Resiptionest.

2025-12-17 via Tripadvisor
M
mutiaraf868 Family
10
Nice view
Pros:

Good service and experience. The hotel provide beautiful view with the nature. Facilities also complete. The room is convenient

2025-12-16 via Tripadvisor
فيصل couple sa
1
2025-09-17 via Nuitee
A
abdullah couple om
9
Pros:

طاقم الفندق متعاون ومبتسم
الغرفه نظيفه واسعه ويوجد فيها بلكونه ومنظر جميل من البلكونه منظر الطبيعه يريح النفس
والأكل متنوع يناسب الجميع

Cons:

لا يوجد شيء يذكر

2025-09-15 via Nuitee
A
abdullah couple om
8
Pros:

كل شيء جيد في هذا الفندق الطاقم متعاون ومبتسم والافطار متنوع وجيد

Cons:

لا يوجد شيء

2025-09-14 via Nuitee
A
Alwaleed family_with_children us
10
كانت مميزة واستثنائية
Pros:

الموقع مميز والإطلاله الرائعة على النهر والفعاليات الموجوده

Cons:

لا شي

2025-09-14 via Nuitee
M
mohammed solo_traveller sa
7
Pros:

Location

Cons:

Too much noise common from the river. There must be sound insulation.

2025-09-14 via Nuitee
I
ibrahim solo_traveller sa
10
2025-09-13 via Nuitee
عبدالله مسفر solo_traveller sa
8
Pros:

Wifi was weak

2025-09-13 via Nuitee
عماد couple sa
6
الفندق جميل وخدماته ممتازه والفيو اجمل شي فيه
Pros:

الخدمه ممتازه والفيو جميل جدا

Cons:

الوساده كبيرة + شبكة الانترنت ضعيفه لم يستفد منها كثيرا

2025-09-13 via Nuitee
T
Trad couple sa
9
2025-09-12 via Nuitee
K
Khalid family_with_children sa
8
2025-09-09 via Nuitee
B
Bader couple om
9
2025-09-08 via Nuitee
مهند couple sa
9
Pros:

كل شي ممتع صراحة اطلالة النهر خرافيه

Cons:

ماعجبني المساج جيت في يوم وقالوا خاص بالنساء اليوم

2025-09-08 via Nuitee
البخيت couple sa
10
2025-09-08 via Nuitee
A
Abdulhameed family_with_children id
6
2025-09-07 via Nuitee