Le Eminence Puncak Hotel Convention & Resort

Hotels
9.6 (1601 reviews)
Jalan Hanjawar No. 19 Ciloto Puncak , Puncak , ID
+62 263 512000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise from the river
Cleanliness issues

Categories

Cleanliness
9.09
Some reviews mentioned unclean rooms and issues with amenities.
Service
10
Positive sentiment regarding service, with friendly staff and good responsiveness.
Location
10
Consistently highlighted as a major positive aspect of the stay.
Room Quality
9.06
Mixed feedback; some rooms described as clean, others mentioned issues.
Amenities
9.6
Facilities are generally described positively but with some notable shortcomings.
Value for Money
10
Value perceived positively despite some criticisms.
Food and Beverage
9.05
Comments on food quality were mixed; some liked it but others had issues.
Overall Experience
10
Overall experiences were positive, highlighted by location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:19

Property Description

Relaxing Getaway in Puncak:
Escape to the breezy hills of Puncak and indulge in a tranquil stay at Le Eminence Puncak Hotel Convention & Resort.

Comfort and Convenience:
Unwind in comfortable rooms equipped with modern amenities like flat-screen TVs, air-conditioning, and en suite bathrooms with hot shower facilities. Enjoy the added perks of slippers, free toiletries, and coffee/tea making facilities in every room.

Scenic Views and Outdoor Activities:
Immerse yourself in nature with a morning walk by the river, a dip in the year-round outdoor pool, or a stroll through privately owned rice paddy fields. Let your children join in the fun with outdoor activities like zip lining.

Experience serenity and adventure at Le Eminence Puncak Hotel Convention & Resort. Book now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.6
Based on 1601 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
Q
Qais • couple • om
3
Pros:

لا شي

Cons:

للأسف، كانت تجربتي في هذا الفندق مخيبة للآمال، ولا أرى أنه يستحق التجربة أو تصنيف الخمس نجوم الذي يحمله. مستوى الفندق ومرافقه لا يعكس هذا التصنيف، حيث إن معظم المرافق قديمة وتحتاج إلى تجديد وتطوير.

أما بالنسبة للطعام، فكان التركيز بشكل كبير على المأكولات الإندونيسية، مع عدم توفر خيارات كافية من الأكل العربي، مما يجعل تجربة الطعام غير مناسبة لمن يفضلون المطبخ العربي.

كنت أتوقع مستوى أعلى من الجودة والخدمة والتنوع، خصوصاً لفندق يحمل تصنيف خمس نجوم. وبكل صراحة، لا أنصح بالتجربة، وهناك فنادق أخرى تستحق الاختيار بشكل أفضل

2026-10-30 • via Nuitee
A
ALAWI ABDULMUNEEM SALEH AHMED • couple • ye
10
2026-10-30 • via Nuitee
E
Eid • couple • sa
10
تجربه تستحق التكرار
Pros:

كله جميل

Cons:

بعده عن الخدمات

2026-10-29 • via Nuitee
J
Jamil • couple • sa
8
Pros:

Location

Cons:

Staff are kinda slow and cleaning is not very good

2026-10-29 • via Nuitee
S
sami • couple • sa
10
Pros:

جميل ورائع وفندق للاستجمام يوجد فيه اماكن رائعه يحتاج الى شخص يسكن ويستمتع بالمكان واطلاله رائعه الموظفون رائعون جدا

2026-10-27 • via Nuitee
A
Abdul Rahman • couple • ae
9
Pros:

المكان على أطلاله ممتازه مقابل نهر متدفق

2026-10-27 • via Nuitee
M
MAZEN • couple • sa
10
2026-10-24 • via Nuitee
F
FIDAA • couple • sa
7
2026-10-23 • via Nuitee
A
abdulmohsen • couple • sa
9
هذه ليست المره الاولى الذي أقيم فيه
Pros:

الموقع والسعر والنظافه والعاملين بدون استثناء

Cons:

لايوجد

2026-10-20 • via Nuitee
D
Des Stirling • couple • au
9
Magnificent 5 Star Hotel with great outlook over the surrounding mountains.
Pros:

The hotel has a magnificent view from every room. It caters for family visits to Puncak Pass mainly on weekends. The room was very large.

Cons:

The western restaurant is poor with all food arriving cold.

2026-10-20 • via Nuitee
M
Mohammed • family_with_children • sa
6
استقبال الفندق متميز جدآ متعاون الغرفه جيده الاطلاله ابداع المسابح نظيفه لكن الافطار مانصح فيه أبدآ
Pros:

موقع الفندق والاطلاله

Cons:

الاكل في الافطار سي جدآ

2026-10-19 • via Nuitee
M
Mokhled • couple • sa
1
2026-10-18 • via Nuitee
S
Salem Saad • couple • sa
9
Pros:

موقع الفندق جميل جدا.. والخدمات ممتازه.. انصح به لكل من يحب السفر والراحه..

Cons:

لاشئ

2026-10-18 • via Nuitee
S
Sami • couple • sa
10
2026-10-16 • via Nuitee
عبدالرحمن • solo_traveller • sa
10
2026-10-16 • via Nuitee
A
Ali • couple • ca
10
2026-10-15 • via Nuitee
الجهني • solo_traveller • sa
10
رائعةً تستحق التكرا.
Pros:

المكان هادي ، مميز جدا ، تحيط به حديقة رائعة ، الافطار مميز جدا ورائع ، الموظفون رائعون تحربة تستحق التكرار

2026-10-14 • via Nuitee
O
Oey Hendrik Iriawan • couple • id
10
The hotel is quite near to Cipanas & Puncak Pass
Pros:

The room (Royal Suite) is very spacious and very comfortable for 5 of us. The facilities are quite complete. Staffs are very polite and helpful. There is EV Charging station at the property.

Cons:

None

2026-10-14 • via Nuitee
H
hisham • couple • sa
9
Great experince
Pros:

The view from Balcony

Cons:

There are some Lizards inside the room comming from A/c ducts

2026-10-13 • via Nuitee
K
Khaled • couple • sa
6
Pros:

المكان هادي ولا فيه ازعاج

Cons:

الاثاث قديم

2026-10-13 • via Nuitee