Shinjuku Urban Hotel

Hotels
8.2 (279 reviews)
Shinjuku-ku Kabuki-cho 2-8-12 , Tokyo , jp

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Children allowed

Facilities

Air conditioning
Family rooms
Lift / Elevator
Fax/photocopying
Ironing service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Small and outdated rooms

Categories

Cleanliness
7.7
Issues with cleanliness mentioned, such as insects and trash.
Service
8.7
Mostly positive sentiment regarding helpfulness of staff.
Location
9.2
Lauded as amazing and convenient in multiple reviews.
Room Quality
7.2
Rooms described as small and outdated, with some discomfort for Western guests.
Amenities
8.2
Standard amenities for a hotel of this rating, no significant issues noted.
Value for Money
7.7
Value perceived negatively due to extra charges and issues with reservation.
Food and Beverage
8.2
Not specifically mentioned, assigned standard quality for this hotel tier.
Overall Experience
8.7
Despite issues, many guests have positive takeaways from their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:18

Property Description

Convenient Location in Shinjuku Ward

Modern Amenities for Comfort
Selected rooms feature a kitchen with a fridge, microwave, and stovetop, ensuring a convenient stay for guests looking to enjoy home-cooked meals or snacks during their visit.

Near Major Attractions
Explore nearby attractions such as Shinjuku Subnade Shopping Mall, Nakamuraya Salon Museum of Art, and Shinjuku SanPark Shopping Mall, all within walking distance from the hotel.

Book your stay at Shinjuku Urban Hotel for a comfortable and convenient experience in the heart of Tokyo.

Important information:

Please note the full amount of your reservation will be charged to your credit card 7 days prior to your date of arrival. If you have booked within 7 days of arrival, your credit card will be charged anytime after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for ¥1,870 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 279 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.7
I
Ino • solo_traveller • jp
7
2026-01-22 • via Nuitee
I
Ino • solo_traveller • jp
7
2026-01-22 • via Nuitee
F
fumie • extended_group • jp
7
また利用したい。
Pros:

部屋が広

Cons:

風呂場とトイレがせまい。

2026-01-19 • via Nuitee
T
Tyson • solo_traveller • us
10
Perfect stay exactly what I needed
Pros:

The location was perfect nothing too far away

Cons:

Wish it had more tv option like vod

2026-01-19 • via Nuitee
A
Ando • solo_traveller • jp
7
コスパは良い！
2026-01-15 • via Nuitee
D
Dallas • solo_traveller • au
10
Very sweet and charming. Safe and comfortable.
Pros:

Location was perfect for me and what I wanted to experience. I was never to far from food, supplies, subways.

Cons:

It was close to busy night life.. so on the odd occasion I wasn’t out in it, you could hear it. But also expected when in such a busy city such as Tokyo

2026-01-15 • via Nuitee
G
Galo Steven • couple • es
6
2025-12-26 • via Nuitee
A
ASAMI • solo_traveller • jp
9
快適で便利。
Pros:

立地が良い。丁寧なスタッフ。十分に快適な部屋

Cons:

シャワーの温度設定が難しい。多分、同時に使う人がいると急に冷たくなったり熱くなったりする。

2025-12-25 • via Nuitee
I
IZUMI • solo_traveller • jp
10
2025-12-22 • via Nuitee
R
Rodrigo Lopez • solo_traveller • mx
7
Pros:

Buena ubicación

Cons:

Hotel algo antiguo

2025-12-22 • via Nuitee
E
Elena • solo_traveller • us
8
Very good location, nice yellow duck as a gift:)
Pros:

Location is amazing!!

Cons:

Only one person in reception spoke English and I experienced some difficulties to communicate with the rest of the team. They also provided unclear direction regarding how to ship your luggage, which created confusion and extra-stress. The person who spoke English was very helpful tho., I am very grateful for their help.

2025-12-18 • via Nuitee
D
Demetrio Samuel • couple • es
10
Nuestros primeros días en Tokio
Pros:

Llegamos a Tokio y fuimos directos al hotel el checking es a través de una máquina Pero todo fácil la habitación se ve antigua y pequeña pero la verdad que súper cómodo todo y céntrico que es lo que nos interesa el chico de recepción de Nepal siempre nos atendía muy bien y buenas recomendaciones de echo se nos terminó la estancia y decidimos coger una noche más de lo agusto que estábamos repetiremos si volvemos

2025-12-14 • via Nuitee
J
Jerald • solo_traveller • us
10
2025-12-09 • via Nuitee
R
Ryoichi • solo_traveller • jp
10
2025-12-07 • via Nuitee
A
Alessio • couple • it
9
A Comfortable Stay in a Great Location
Pros:

I had a very pleasant stay at this hotel. The room was spacious and decorated in a traditional Japanese style, with a small living area that made it even more comfortable. The location is excellent, very central and well connected to public transport, with plenty of bars and restaurants nearby. The front desk staff were kind and helpful, always ready to assist. Housekeeping was also excellent, keeping the room perfectly clean throughout my stay. A great choice for anyone visiting the area.

Cons:

Since the room was in traditional Japanese style with futon bedding and floor chairs with a low table, it became a bit uncomfortable over time for us as Western guests who are not used to this type of setup. The room could benefit from a slight renovation, although everything worked well and we did not experience any real issues. The bathroom is small but in line with the typical size of bathrooms in Japanese hotels.

2025-12-03 • via Nuitee
S
Shahzaib Ilyas • solo_traveller • pk
9
Pros:

The hotel is good. The location is amazing. The staff is also friendly. Recommend.

Cons:

Washroom was a bit small.

2025-11-27 • via Nuitee
M
Mingtung • solo_traveller • tw
10
2025-11-25 • via Nuitee
M
Marcello • couple • it
4
Pros:

Nulla di particolare

Cons:

Stanza troppo piccola, struttura fatiscente/vecchia, letti scomodi

2025-11-23 • via Nuitee
R
Ramon Gerardo • solo_traveller • mx
1
2025-11-21 • via Nuitee
Y
YU-CHENG • extended_group • tw
8
2025-11-21 • via Nuitee