Shinjuku Urban Hotel

Hotels
8.2 (295 reviews)
Shinjuku-ku Kabuki-cho 2-8-12 , Tokyo , jp

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Children allowed

Facilities

Air conditioning
Family rooms
Lift / Elevator
Fax/photocopying
Ironing service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Small and outdated rooms

Categories

Cleanliness
7.7
Issues with cleanliness mentioned, such as insects and trash.
Service
8.7
Mostly positive sentiment regarding helpfulness of staff.
Location
9.2
Lauded as amazing and convenient in multiple reviews.
Room Quality
7.2
Rooms described as small and outdated, with some discomfort for Western guests.
Amenities
8.2
Standard amenities for a hotel of this rating, no significant issues noted.
Value for Money
7.7
Value perceived negatively due to extra charges and issues with reservation.
Food and Beverage
8.2
Not specifically mentioned, assigned standard quality for this hotel tier.
Overall Experience
8.7
Despite issues, many guests have positive takeaways from their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:18

Property Description

Convenient Location in Shinjuku Ward

Modern Amenities for Comfort
Selected rooms feature a kitchen with a fridge, microwave, and stovetop, ensuring a convenient stay for guests looking to enjoy home-cooked meals or snacks during their visit.

Near Major Attractions
Explore nearby attractions such as Shinjuku Subnade Shopping Mall, Nakamuraya Salon Museum of Art, and Shinjuku SanPark Shopping Mall, all within walking distance from the hotel.

Book your stay at Shinjuku Urban Hotel for a comfortable and convenient experience in the heart of Tokyo.

Important information:

Please note the full amount of your reservation will be charged to your credit card 7 days prior to your date of arrival. If you have booked within 7 days of arrival, your credit card will be charged anytime after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for ¥1,870 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 295 reviews
Cleanliness: 7.7
Service: 8.7
Location: 9.2
Room Quality: 7.2
Amenities: 8.2
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.7
Y
YOSHINAO • solo_traveller • jp
6
古めなのでもう少し安ければ
Pros:

フロントスタッフの対応

Cons:

宿泊料金

2026-05-03 • via Nuitee
D
DIMITRIS • solo_traveller • cy
8
2026-05-03 • via Nuitee
P
Pooja • solo_traveller • au
7
Pros:

Very good location in terms of transport, there’s multiple train lines and a bus stop close by that takes you pretty much anywhere. The staff was very helpful in keeping luggage so can collect later and you can pick up amenities as needed and heat food downstairs.

Cons:

First of all in terms of location, yes it is good in terms of transport but being close to Kabukicho and night life the noise is a bit much especially overnight and the walls are pretty thin so you can hear everything that happens just outside your room door and the window. Secondly, as soon as you walk into the room, there’s a strong odor of like smoke and urine so I had to deodorize the room a few times but it didn’t get rid of the smell, an air purifier would’ve been great. Thirdly, the bath tub still had hair leftover and I noticed there was mold on the bath curtain so it hasn’t been changed in awhile. Considering its like $200 AUD per night, I kind of expected better than this. I hope they can improve from now. But personally if you don’t want to risk it I would recommend going to Bali-An resort shinjuku instead which is literally like next door to this hotel and it is slightly more expensive but you can find good deals on their website for cheaper, I regret not staying there for longer :(

2026-04-29 • via Nuitee
K
KYUNG MI • extended_group • kr
4
Good location with inflexible system
Pros:

Location

Cons:

Check-in staff were polite but inflexible. Having to enter each guest’s name individually into the machine for a group of five was quite inconvenient

2026-04-25 • via Nuitee
H
HARUTO • solo_traveller • jp
8
2026-04-23 • via Nuitee
T
Tiloia • extended_group • au
9
2026-04-18 • via Nuitee
Y
Yau • extended_group • vn
5
Tạm
Pros:

Phòng rộng rãi sạch sẽ ,vị trí gần trung tâm shinjuku ,dưới nhà có nhiều cửa hàng tiện lợi , trạm xe bus

Cons:

Nhân viên lễ tân thái độ không niềm nở nhiệt tình với khách

2026-04-17 • via Nuitee
F
Fernanda • solo_traveller • br
10
Pros:

Localização excelente, a pé da cerca de 20 minutos das principais estações.
Local tranquilo, bem limpo, com bastante produtinhos para ajudar na estadia e o staff muito gentil

2026-04-10 • via Nuitee
H
Hideo • extended_group • jp
8
トータルでは良かったです！
Pros:

フロントでの対応が良かったです！

Cons:

団体での利用だったのですが、チェックインの時20分近くかかってしまった事！

2026-04-07 • via Nuitee
K
Kent • solo_traveller • us
8
2026-04-03 • via Nuitee
B
Bruna • couple • br
9
Cuidado, conforto e boa localização
Pros:

Tudo bem organizado

2026-04-01 • via Nuitee
S
Sutirtho • solo_traveller • fi
10
2026-03-30 • via Nuitee
L
Lisa • solo_traveller • fi
10
Perfect stay!
Pros:

Perfect location in the middle of shinjuku but still there was a peace. I loved that I could smoke in the room. Beautiful old school atmosphere.

2026-03-30 • via Nuitee
K
Kelly-Jane • couple • nz
9
Excellent
Pros:

Close to the Shinjuku main train station, 7/11 right next door and a family mart across the road

2026-03-25 • via Nuitee
C
CHANHO • couple • kr
10
2026-03-25 • via Nuitee
正井 • couple • jp
1
Pros:

本日支配人の電話を待っていたが来ない。どうゆうこと

Cons:

スタッフの対応が遅い

2026-02-25 • via Nuitee
I
Ino • solo_traveller • jp
7
2026-01-22 • via Nuitee
I
Ino • solo_traveller • jp
7
2026-01-22 • via Nuitee
F
fumie • extended_group • jp
7
また利用したい。
Pros:

部屋が広

Cons:

風呂場とトイレがせまい。

2026-01-19 • via Nuitee
T
Tyson • solo_traveller • us
10
Perfect stay exactly what I needed
Pros:

The location was perfect nothing too far away

Cons:

Wish it had more tv option like vod

2026-01-19 • via Nuitee