Doubletree By Hilton New York Times Square West

Hotels
•
Doubletree by Hilton
7 (11458 reviews)
350 West 40th Street , New York , us

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Children allowed
Pets allowed

Facilities

Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Convenient access
Cons:
Maintenance issues
Small rooms
Heating problems

Categories

Cleanliness
6.25
Some maintenance issues and complaints about room cleanliness.
Service
8.25
Friendly and welcoming staff, with positive notes on check-in experience.
Location
8.75
Fantastic location, central and within easy walking distance of Times Square.
Room Quality
5.75
Rooms described as small, with some issues reported regarding heating and comfort.
Amenities
6.75
Basic amenities available but some described as outdated.
Value for Money
6.25
Felt like it didn't justify the 4-star rating due to issues experienced.
Food and Beverage
6.75
No specific comments on food were made.
Overall Experience
7.25
Overall pleasant stay but highlighted some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:32

Property Description

Luxurious Accommodation
Indulge in the modern comfort of the DoubleTree by Hilton Hotel New York – Times Square West with spacious rooms featuring upscale amenities like HDTV and black-out curtains.

Spectacular Views
Take in breathtaking views of the Manhattan skyline and Times Square from the higher floors or unwind at the rooftop lounge, High Bar & Lounge, offering panoramic vistas of the city.

Convenient Facilities
Stay productive with the 24-hour business centre, keep fit at the well-equipped fitness centre, and savor delicious American cuisine at the on-site Tranzit Restaurant & Bar.

Experience the best of New York City at your doorstep - book your stay at DoubleTree by Hilton Times Square West now!

Important information:

Additional charges apply for package delivery at the property.
A damage deposit of USD 50 is required DAILY on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 90 per day.

Location

Guest Reviews

7
Based on 11458 reviews
Cleanliness: 6.25
Service: 8.25
Location: 8.75
Room Quality: 5.75
Amenities: 6.75
Value for Money: 6.25
Food and Beverage: 6.75
Overall Experience: 7.25
R
Rita • couple • es
9
2026-02-14 • via Nuitee
T
Treasure • couple • us
10
My day was great. I enjoyed the space the convenience to Times Square overall a great trip great stay.
Pros:

Convenience

Cons:

The long waits for the elevator

2026-02-14 • via Nuitee
H
Heydarova • solo_traveller • az
7
2026-02-14 • via Nuitee
J
Jaime • couple • us
9
2026-02-14 • via Nuitee
S
Serrano • couple • us
10
2026-02-14 • via Nuitee
A
Atif Zulfiqar • couple • ae
1
2026-02-14 • via Nuitee
H
Hugo • couple • fr
8
Mise à part le début du séjour, ce fut agréable et convivial!
Pros:

L’emplacement est idéal.

Nous avons toutefois rencontré un problème de chauffage et de douche (la porte fonctionnait mal, ce qui a provoqué des inondations dans la salle de bain). La première fois, l’hôtel s’est montré peu coopératif, faisant semblant d’essayer de résoudre le problème et allant même jusqu’à se moquer de nous (le monsieur à l’accueil ainsi que sa responsable).

Heureusement, le deuxième jour, nous avons pu compter sur le professionnalisme et la bienveillance de Fatima, qui nous a immédiatement changé de chambre.

Cons:

Douche qui fuit + certains personnels à l’accueil pas très professionnel (le monsieur et sa responsable) ; En revanche Fatima est très professionnelle y’a rien à dire.

2026-02-14 • via Nuitee
N
Nadezhda • couple • ru
10
Pros:

Все хорошо. Но было прохладно

2026-02-14 • via Nuitee
P
Peter • extended_group • de
8
2026-02-14 • via Nuitee
V
Vicki • couple • gb
9
A birthday treat in NYC
Pros:

Staff were wonderful from the start to the very end.
When we arrived the lobby was and remained extremely busy as there isn't another area to congregate however it was no problem and part of the experience.
We arrived in the middle of the snow storm for my daughters 16th, i pre contacted to ask for recommendations of nearby places and as a result the room had been decorated for her which was a lovely welcome to NYC.
The house maid came every day and the beds and pillows were the comfiest... we slept extremely well despite the jet lag.
The rooms were comfortable and clean and perfect for two. We were on the 32 floor which had beautiful views and some amazing sunsets.
The location is fab to be close to times square, Bryant park and more and the subway is on the same street. Close to all the tik tok sensations!!!! Perfect for us!

Cons:

Nothing

2026-02-13 • via Nuitee
M
Mamoudou • solo_traveller • fr
9
Magnifique
Pros:

Propre, près des transports et le personnel est top

2026-02-13 • via Nuitee
L
Léana • couple • fr
9
juste parfait merci
Pros:

Fatima de la réception était juste top, merci à elle

Cons:

Soucis de chauffage mais très réactif

2026-02-13 • via Nuitee
S
Sánchez • couple • gt
10
2026-02-13 • via Nuitee
G
gustavo • couple • ar
8
Pros:

Conseguí buen Valor

Cons:

Un poco demorado para los ascensores. Pero bien..todo ok

2026-02-13 • via Nuitee
U
Uros • extended_group • us
9
2026-02-13 • via Nuitee
M
Maria • solo_traveller • ru
7
In general, I liked the hotel, but I think the room needs renovation to meet a four-star standard.
Pros:

Safety – There is a good additional lock in the room.
The staff at the reception desk were very welcoming and friendly and gave me delicious cookies every day during my 10-day stay.
Housekeeping provided clean towels and tea/coffee supplies every day except on my last day.
They gave me an upgrade and I had quite a wonderful view out of the window.
There is a coffee/tea machine in the room with disposable cardboard cups — which is really nice. I used it in the mornings/evenings. Also, there was an ice bucket and two glasses in the room.
Location is perfect - two streets away from Time Square.
The bed mattress is very comfortable.
The shower area felt freshly renovated.

Cons:

The entrance door of the hotel is awful — the glass is smashed, and no one repaired it throughout my entire stay. It d
does not look like the entrance to a four-star hotel at all, or even to a decent hotel from the outside.|
The room was small, as is typical for New York hotels, but this one was really dilapidated — there were cracks in the sink, and the wallpaper was peeling off (I will attach photos)
My room was near an ice machine, so I could hear it every day and night, along with people coming to use it. I could also hear my neighbors very clearly opening/closing the door and talking.
There was no hook, hanger, or wardrobe space for my coat — I was expected to put it in the small wardrobe with my clean clothes. For me, this was quite puzzling, even shocking; I moved a chair near the door and kept my coat there the entire time.
I did not receive any cleaning service on my last day, and I had an argument with housekeeping when I called to request clean towels. I also had to empty the trash bin myself that day. I did not understand why they had to be so rude. I only received clean towels after calling the reception desk, and I had to wait one hour.

2026-02-13 • via Nuitee
S
Sagna • couple • us
10
2026-02-13 • via Nuitee
R
Robert • solo_traveller • us
3
2026-02-13 • via Nuitee
A
Agata • family_with_children • pl
9
Dobry strosunek jakości do ceny. Pokoje dość małe, skromne, czyściutka łazienka, bielutka pościel i ręczniki.
Pros:

Rewelacyjna lokalizacja, pomocni cierpliwi pracownicy.

2026-02-13 • via Nuitee
A
Aoibheann • couple • gb
6
All in all I’d definitely return. It was a good experience, good location and an excellent price for anywhere, never min
Pros:

The location was great and the bed was comfortable. The room was quiet and clean. It was great value for money. We got cookies on arrival and they were delish!

We didn’t have much to do with the hotel other than a bed and a roof over our head, so I can’t comment on breakfast but I believe it was 24-27 dollars per person which was a bit expensive for us everyday.

Cons:

The reception area is small, with a lot of people congregating in it at all times meaning it’s difficult to get to the reception area when you need them.

Like most reviews say, the elevators are VERY slow. There are 4 to serve I think 34 floors. So sometimes you are waiting quite sometime. There is air conditioning and heating in the rooms, both helpful but very loud!

2026-02-13 • via Nuitee