Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful beach
Spacious rooms
Good location
Cons:
Dirty facilities
Inconsistent service
High costs for amenities

Categories

Cleanliness
7.08
Several mentions of dirty facilities and uncleanliness.
Service
8.55
Mixed reviews; while some mentioned poor service, others found it satisfactory.
Location
9.59
Many compliments on the beautiful beachfront location.
Room Quality
7.54
Varied experiences; some found rooms spacious, but noted issues with lighting and maintenance.
Amenities
7.57
Basic amenities mentioned; issues with maintenance and cleaning noted.
Value for Money
7.03
Multiple comments about the high cost not matching the service level.
Food and Beverage
8.08
Some positive notes on food quality, while breakfast options were criticized.
Overall Experience
8.55
Commonly enjoyable stay, with varied experiences leading to a decent overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 13:15

Property Description

Luxurious Accommodation
Maya Tulum By G Hotels, located in the heart of Tulum, offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Guests can unwind in comfort and style during their stay.

Relaxing Facilities
Enjoy a range of facilities including a fitness centre, indoor pool, and a garden to relax in. The hotel also features a restaurant and bar where guests can indulge in delicious meals and drinks.

Convenient Location
Situated in the Zona Hotelera district, Maya Tulum By G Hotels is just steps away from South Tulum Beach. With Tulum Archeological Site and Parque Nacional Tulum nearby, guests can easily explore the local attractions.

Book now for an unforgettable stay at Maya Tulum By G Hotels!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for US$20 per person per night when using an existing bed.
    People 17 years old and over stay for US$100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1167 reviews
Cleanliness: 7.08
Service: 8.55
Location: 9.59
Room Quality: 7.54
Amenities: 7.57
Value for Money: 7.03
Food and Beverage: 8.08
Overall Experience: 8.55
R
Rajaa • couple • fr
2
A fuir
Pros:

Le personnel assez sympathique compréhensif

Cons:

La publicité mensongère qui dit que nous avons accès à la plage mais qui est infecté de sargasse nocif pour la santé au pied de notre chambre donc baignade impossible. Nous n’avons pas été mis au courant de l’indisponibilité de la page auxquelles cas nous aurions fuis cet hôtel. pas l’odeur nauséabond domine l’hôtel telle un nuage ,Le manque de sécurité dans l’établissement au moment de notre arrivé de nous demandez de signé une décharge en cas de vol de qui ne met pas entretenue confiance pour le séjour .Piscine sale pas entretenue , eau salée impropre à la consommation. Eau filtre facturer alors que l’eau n’est pas potable sur place. Très mauvais expérience nous sommes partis avant la fin de notre séjour

2026-05-22 • via Nuitee
E
Emma • solo_traveller • au
8
2026-05-20 • via Nuitee
M
Mel Duncan • family_with_children • us
9
A great place for personal retreat.
Pros:

Raw Love Cafe, yoga, friendly staff

Cons:

The seaweed- no fault of theirs. Bad music in the main restaurant. Lack of variety of food in main restaurant and bar.

2026-05-17 • via Nuitee
K
Katherine • family_with_children • cl
8
Cabañas cerca del mar
Pros:

Me pareció un hermoso lugar. Limpieza diaria. Cerca del mar. Buen precio de las habitaciones.

Cons:

Lamentablemente el agua no es potable y la alternativa de consumo de agua es un pequeño dispensador que está en el hall. Debiera ser considerado el expendio en las habitaciones.

2026-05-14 • via Nuitee
K
Kendra • extended_group • ca
7
2026-05-12 • via Nuitee
M
Michelle Carolina • extended_group • ar
10
2026-05-10 • via Nuitee
A
audry • solo_traveller • be
10
Consume without moderation
Pros:

Quel endroit magnifique..les caraibes sans problème

Cons:

Mes coups de soleil

2026-05-10 • via Nuitee
E
Elizabeth • couple • au
7
Nice but very overpriced for average
Pros:

Lovely villas and the staff were very friendly and helpful when you need anything at all.

Cons:

Being charged for additional water at that price point is unusual. At least a couple of complimentary bottles of water per day is standard even in much cheaper accommodation. Facilities are very run down (beach chairs etc torn cushions, wood stain worn) our drink fridge was broken and had to be replaced.

2026-05-06 • via Nuitee
T
Theresa • solo_traveller • gb
1
There was a strong unpleasant odour around the property due to seaweed not being cleared from the beach. This resulted i
Pros:

Has potential, but needs a lot of improvements.

Cons:

The service was disappointing and inconsistent throughout my stay.

There was no drinking water provided in the room at any point, and no clear communication at check-in on how to access water. I was later told to use a refill station, which had not been explained, and on one occasion was offered a paper cup for water. This is below expected standards, particularly in a hot climate where water is a basic necessity.

Communication from staff was also poor. Responses felt dismissive and lacked ownership, and overall the staff were not particularly welcoming or helpful.

In addition, a 20% tip was added without being clearly communicated, which I found inappropriate and not transparent. This was at the restaurant next to the pool area.

I was also asked to pay additional taxes on arrival, despite already paying a city tax through Booking.com. This was not clearly explained and felt inconsistent and lacking in transparency.

Overall, the experience did not feel relaxing. Due to the repeated issues with service, communication, and charges, I felt on edge throughout my stay rather than able to fully unwind.

2026-05-05 • via Nuitee
P
Pedro Javier • solo_traveller • es
10
Pros:

Un lugar idílico

2026-05-04 • via Nuitee
E
Eric • couple • ca
4
Pros:

Suite présidentielle mal propre, nous sommes entrés dans la suite et notre lit et divan étaient protégés avec un drap contre les débris du plafond, beaucoup trop cher payer pour ces conditions

Cons:

pas grand chose, nous avons même annulés une nuit.

2026-05-04 • via Nuitee
D
Diederick • couple • nl
8
Great hotel with friendly staff.
Pros:

Personeel is zeer vriendelijk, kamers waren erg schoon.

Cons:

The hotel is very good, but the area is really not tourist friendly. People try to rip you off everywhere, even the police. Even when you want to park your bicycle people already force you to pay. Also at every place you go, they charge you so much, even more than Miami prices..! It’s sad because the staff is probably reliant on tips. The nature and food are beautiful and good, but overall I wouldn’t recommend to go to Tulum. The rip off and scam environment really ruined my experience!

2026-05-02 • via Nuitee
R
Robin • solo_traveller • be
8
Pros:

Les aménagements extérieurs sont magnifiques

La piscine est superbe

Cons:

Des insectes tombaient du plafond sur le lit de notre chambre.. mais l'hôtel nous a fourni une autre chambre sans discuter.

2026-04-29 • via Nuitee
A
AHMAD • couple • kw
10
2026-04-28 • via Nuitee
F
Fabiola • solo_traveller • ca
5
Pros:

I loved the location

Cons:

The room was full of bugs

2026-04-22 • via Nuitee
D
Durrett • couple • us
10
A wonderfully relaxing vacation.
Pros:

The beach was beautiful. You could walk anywhere and find a place to sit and look at the water. All of the people working there were extremely helpful and pleasant. We loved the beach area with the infinity pool and the awesome food. We would stay there stay there again.

Cons:

Sargassum, however, I understand this is something that can’t be controlled at certain times of the year. But I understand as well that all staff are involved in getting rid of the sargassum and ensuring the beaches are clear for guests.

2026-04-17 • via Nuitee
A
Alexandra • family_with_children • us
9
Tropical Paradise
Pros:

The property of Maya Tulum is absolutely gorgeous and beautifully maintained. We loved that the grounds had mangroves and palm trees and water features. The cabanas were very clean and attractive and had good privacy. The beds and pillows were very comfortable. We loved the 3 onsite restaurants were excellent and the service was very friendly. We especially enjoyed our server, Rodger, at Embarcada beach club. He was super friendly and had great suggestions on things to do in the area. Coffee and breakfast at the Raw Love Cafe was excellent.

Cons:

I felt like the front desk concierge staff could be more informative and helpful regarding both the services and activities that are available both on the property and in the surrounding area-- such as possible tours and sight seeing opportunities and restaurants. We were also disappointed by how expensive everything was in the hotel zone of Tulum Beach. We were also informed that we would be provided with bottles of fresh drinking water daily but we had to keep requesting it from the front desk.

2026-04-17 • via Nuitee
M
Moncouyoux • family_with_children • fr
9
Un site superbe en bordure de mer
Pros:

Emplacement bord de mer
Levée de soleil exceptionnel
Qualité de la literie

Cons:

Plage recouverte de sargasses mais ça malheureusement ils n y peuvent rien …
L espace restauration est moyen. Nécessité de sortir de l hôtel.

2026-04-16 • via Nuitee
F
Felicity • couple • gb
1
NEVER stay here - the staff are scammers and the property is UNFIT and dangerous to stay in.
Pros:

The restaurant was nice

Cons:

The entire property grounds were derlict. Staff scammed me out of money when I booked. They pretended I booked a more expensive room then pretended they upgraded me to it for free. The hotel grounds were very unsafe - elecrical wires exposed, sharp shrapnel pieces of wood everywhere, dirty water, wires hanging from cabling at the top, dirty water in pools, sargassum seaweed piled as high as I have ever seen it in Tulum - extremely bad for your health to breathe in. Beach loungers dirty and falling apart. The room we went to view before leaving had water leaking from the toilet. It was a disaster. Shame as it could be so nice, but clearly they ran out of money.

2026-04-14 • via Nuitee
D
DENIS • couple • br
6
2026-04-12 • via Nuitee