Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Location
Staff behavior
Amenities
Cons:
Inconvenient room assignments
High pricing for additional services

Categories

Cleanliness
8.56
General cleanliness was not explicitly mentioned, but the overall sentiment is positive regarding hotel facilities.
Service
9.23
Staff kindness was highlighted positively, making the service experience favorable.
Location
9.27
The location is described as exceptional and a major positive aspect of the hotel.
Room Quality
8.22
Concerns about room quality were noted due to issues with bed assignments and comfort.
Amenities
8.75
Amenities such as the heated pool and spa received positive feedback, though there were some issues mentioned with payment systems.
Value for Money
8.41
Concerns regarding payment policies, especially from Booking, affected perceived value.
Food and Beverage
8.96
Breakfast and dinner options were positively reviewed, showing good food quality.
Overall Experience
9.03
Despite some inconveniences, the overall experience remained positive for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:06

Property Description

Unique Salt Brick Construction and Furniture

Palacio de Sal stands out with its innovative use of salt bricks and furniture, providing guests with a truly unique and unforgettable accommodation experience.

Delicious Regional Cuisine

Indulge in a culinary journey at the hotel's restaurant, offering a diverse menu of salty dishes featuring local ingredients like llama meat, lamb, and chicken. Taste the flavors of the region with every bite.

Convenient Amenities and Services

From a game room for entertainment to luggage storage services for convenience, Hotel Palacio de Sal ensures that guests have everything they need for a comfortable stay. Plus, with complimentary airport shuttle service and free public parking, your travel needs are well taken care of.

Experience the extraordinary at Palacio de Sal - book your stay now and immerse yourself in the salt-filled charm of Potosí.

Important information:

Please note shuttle services have a set schedule and may be used only if previously requested.

For reservations of more than 5 rooms, special conditions may apply.

Dear customers, we want to inform you that we consider children up to 8 years of age, from then on they are adults. To avoid any inconvenience, please take into account when making your reservation through the platform, correctly mark the number of adults and minors in total, so that the search you obtain is perfectly adapted to what you need.

We have an amusement park for young and old inside the hotel, with several attractions and a sports bar.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UYU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 8 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 287 reviews
Cleanliness: 8.56
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.03
R
Roger • couple • bo
10
2026-07-16 • via Nuitee
1
11 Ms • solo_traveller • pe
9
Pros:

La atencion con el personal fueron muy amables y tambien los juegos recreativos.

Cons:

Falta mejorar la calefacción en las habitaciones y en la sala de cine. Luego todo estuvo genial.

2026-07-09 • via Nuitee
T
terrybU6067HR • Friends getaway
4
Uncomfortable stay in cold hotel!
Pros:

My recent visit was with a small tour group. We arrived after sunset - it was extremely cold & windy outside & we were looking forward to being in a warm hotel. We entered into the hotel which was almost as cold as the outside!!! Staff were all wearing coats & scarves!!! When we arrived in our room - it was ice cold- the window was open & cold air blowing in!!!! We called front desk who told us the wall heater was on highest setting- what a joke!!! We requested a space heater which helped but bathroom was ice cold! The beds had electric blankets but mine wasn’t working- they replaced it & that one also didn’t work! Finally the third one worked! Breakfast was good but dinner buffet was lackluster. On our last night- the restaurant was closed & we had to eat in the sports bar which required us to walk outside to enter. It was cold in there too!
Also- the pool in the spa which was supposed to be heated wasn’t (due to energy shortages). We were told that sauna required an hour notice. When I requested- was told it wasn’t working.
In addition- someone stole an item from a closed zipper compartment in my bag. This meant that a staff member was rummaging through our belongings looking for something to take. When I reported this - they said they would check cameras. They reported that they didn’t see anyone carrying anything away from my room. It was a small pouch that could fit into a pocket- so, of course it wasn’t seen. The camera would have shown anyone entering my room but they obviously didn’t care. There was a very tiny safe that I had to share with my roommate & pouch would not fit. Thought it would be safe hidden away.
The situation in Bolivia is dire. I am not sure if the tour company was aware of the hotel’s lack of heat. All I can say is they should not be operating under these conditions. We spent 3 very uncomfortable nights there.

2026-06-16 • via Tripadvisor
P
P692XSalexg • Friends getaway
4
Disappointing experience that could be vastly improved
Pros:

I rated it poor in the basis that this should have been a top experience. We stayed during a time of civil strife in Bolivia and I was understanding of the affect this has on access to gas etc. and so most of the hotel was cold, we relied on air conditioner to keep our room warm as the radiators turn off before we requested extra blankets. The real reason I rated this poorly was the lack of information provided about services - there is nothing at check in to explain and we had to seek everything out. The disappointing part was we had to debate with restaurant staff each meal that we had included food in our package - which they only got right on the last night and were argumentative each time. The food up until that night was tasteless. The cleaning staff, outside events and gift shop worker were friendly and considerate.

2026-06-12 • via Tripadvisor
N
Natalia Reyes Gutiérrez • solo_traveller • co
1
2026-06-08 • via Nuitee
J
Joscelin • solo_traveller • sg
3
Pros:

Mattress heating!

Cons:

Rooms looked older than what the pictures presented. Common areas are not heated (but seems like this is very common in Bolivia!) Indoor pool broke down (no heating, claims out of gas!). Also the showers are either extremely cold or scalding hot! No hot water running from the taps either. Restaurant dining and breakfast wasn't great. Considering the price we paid, I'm not sure this was worth it at all.

2026-06-04 • via Nuitee
L
Lialis • Couples • Brakel, East Flanders Province
10
Some luxury in a salt area
Pros:

Pretty amazing that such a hotel has been implemented on such a location. Feels pretty luxury in a deserted area of salt. So only positive remembrances on room, food, area, personnel etc.

2026-05-27 • via Tripadvisor
C
CherylDale • Family • Billericay, Essex, England
8
Very unique
Pros:

😃 Amazing hotel, spacious rooms and a lovely seating area in the room overlooking the outskirts of the salt flats.
One of our rooms was lovely and warm, the other less so.
Lots of things to do outside - carousel, mini wheel, trampolines, drawing station, fire pits.
The buffet breakfast was good and included an egg station - we'd been missing having fried eggs so we thoroughly enjoyed them.

☹️ Main part of the hotel wasn't particularly warm. We had wanted to go in the swimming pool before dinner but the water was cold, as was the spa area.

2026-05-26 • via Tripadvisor
G
gianluca • couple • th
9
Amazing hotel on the Salar!
Pros:

Amazing hotel!
Loved it since the time we stepped into the reception.
Great style and design. Lovely service. Nice spa. Large and comfy rooms. Great breakfast. Good choices for dinner!

Cons:

Surely not a cheap option (rooms a bit too pricey even if low season, personally speaking), but a luxury experience indeed.

Only remark: in the morning spa is open but sauna and steam room were not operating even if they told us they were.

2026-05-06 • via Nuitee
Z
Zilan • couple • cn
10
Recommended
Pros:

All

Cons:

Nothing

2026-04-27 • via Nuitee
G
Gomez Grijalba • family_with_children • cr
10
Un lugar soñado y mágico para venir en familia y disfrutar
Pros:

La piscina, el desayuno, la habitación, el spa, sueños y leyendas, atención del personal, el sport bar

Cons:

Nada todo me encanto y estuvo excelente y nos trataron muy bien y el lugar estaba muy bonito y bueno

2026-04-12 • via Nuitee
G
Gibran • family_with_children • cl
10
Pros:

Es espectacular el hotel, hermoso y tiene varias actividades por hacer incluidas en el precio , la atención del personal dentro y fuera del hotel es espectacular 👌

Cons:

En la cena bufete solo habían 2 opciones de postres aparte de frutas , pense que el menú sería mas variado

2026-04-09 • via Nuitee
C
craigsY5487NR • Couples
8
Tiny rooms, good outdoor amenities. Nicest hotel around this area.
Pros:

The outdoor fire pits and ponchos are great additions. The rooms are tiny and I’m not sure why given how much room they had to work with. Internal rooms have windows to the hallway with inadequate privacy blinds. Dining staff were excellent. Had check in issues due to bad communication at Hidalgo tours, which owns both the tour co and the hotel. Spa looks better in photos but is fine.

2026-04-08 • via Tripadvisor
V
Verushka • couple • aw
10
Cons:

The room was outdated

2026-04-04 • via Nuitee
E
esther noemi • family_with_children • pe
8
Pros:

El.parque y la piscina

Cons:

Que la comida cueste demasiado , y no tenga un buen sabor

2026-04-03 • via Nuitee
R
Rafaela • couple • br
10
Da diversão ao relax no meio do deserto!
Pros:

O hotel, por si só, já é uma experiência no deserto! As atrações e a presteza dos funcionários em cada canto são diferenciais!

Cons:

Apenas uma observação para o banheiro, na minha opinião, não condiz com a estrutura do hotel.

2026-03-28 • via Nuitee
泰幸 • couple • jp
8
Great location, fantastic view. Hotel needs a facelift though,
Pros:

Fantastic location. You can walk out onto the salt flats from the hotel. Great view as well. The hotel was well-heated taking into account the tempurature drop in the evenings.

Cons:

The salt construction seemed a bit of a novelty and hotel infrastructure was dated(ex. slighty moldy showers and facets). Seemed overpriced.

2026-03-23 • via Nuitee
E
Ernesto • couple • cl
9
Maravilloso
Pros:

Todo... excepto la agencia de turismo con que trabajan....

Cons:

La agencia de turismo que tienen adentro del hotel... contrate tour y no fue bueno menos tiempo y al llenar encuesta que ellos solicitan esta la guía encima de uno leyendo lo que se escribe... y fue ella la que estaba desde un comienzo apurada por terminar el servicio siempre, contrate 2 hrs por 400 dólares y con suerte me llevaron a 2 partes en 45 minutos
A una velocidad muy lenta diciendo que no se podía andar mas rápido... siendo que todos los otros vehículos andaban a mas velocidad

2026-03-19 • via Nuitee
L
Lilian • extended_group • br
2
Pros:

É bonito.

Cons:

Camas pequenas, já fiquei em hotel muito mais barato com camad maiores e melhores. Funcionarios esnobes e mal preparados. Queriam fazer um grupo de seis pessoas aguardarem um único quarto que faltava limpar, sendo que os outros estavam limpos e prontos. E ainda atrasou 30m do check in.

2026-03-18 • via Nuitee
M
Maria Adelaida • couple • pa
10
Maravilloso y confortable!
Pros:

Su originalidad y ubicación

Cons:

Lejanía del centro de la ciudad

2026-03-17 • via Nuitee