Hotel Durban

Hotels
8.2 (294 reviews)
4875 Durban Street , Manila , ph

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Concierge service
Adult only
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Cleanliness issues
Unclear breakfast inclusion

Categories

Cleanliness
7.53
Several mentions of cleanliness issues, including mould in the shower and a filthy room upon arrival.
Service
9
Staff were described as kind and helpful, with positive remarks about service quality.
Location
9.04
Location is often mentioned as perfect and accessible, contributing positively to the overall sentiment.
Room Quality
7.49
Concerns about room quality, including small size, lack of windows, and broken air conditioning.
Amenities
8.02
Basic amenities, but issues with towels and sheets charges raised concerns.
Value for Money
7.98
Cheap rates were mentioned, but some felt that additional charges for towels and issues diminished value.
Food and Beverage
8.03
Breakfast expectations were mentioned but not clearly addressed; otherwise standard for hotel expectations.
Overall Experience
8.5
Overall experience varied but leaned positively due to service and location despite some room issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:14

Property Description

Convenient Location
Hotel Durban is perfectly situated in the heart of Makati district, with popular malls like Power Plant Mall, Glorietta Mall, and Greenbelt Mall just a stone's throw away.

Comfortable Accommodation
Each air-conditioned room at Hotel Durban comes with modern amenities such as free WiFi, a flat-screen TV, and a safety deposit box. The cozy rooms also feature private bathrooms with complimentary toiletries.

Exceptional Service
Guests can enjoy a seamless stay with the hotel's 24-hour front desk and attentive concierge service, ensuring all needs are met promptly.

Experience the best of Manila at Hotel Durban - book your stay now for a memorable and convenient experience.

Important information:

A refundable deposit of PHP 1000 or more (depending on length of stay) is required upon check in. This deposit is refundable upon check out.

Hotel Durban is an accredited Mandatory Quarantine Facility by Philippine Government Agencies, we could only accept reservations for quarantine and essential lodging. Visitors are strictly not allowed.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 7 years old and over stay for ₱ 700 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 294 reviews
Cleanliness: 7.53
Service: 9
Location: 9.04
Room Quality: 7.49
Amenities: 8.02
Value for Money: 7.98
Food and Beverage: 8.03
Overall Experience: 8.5
A
Adrian • extended_group • au
7
2026-03-04 • via Nuitee
C
Chris • family_with_children • ph
9
Pros:

Location calme propre...

2026-03-01 • via Nuitee
B
Brian McNulty • family_with_children • gb
9
Pros:

Comfortable bed, satellite TV, good shower, pleasant staff

2026-02-23 • via Nuitee
F
fredrick alan • solo_traveller • gb
10
It was all excellent
Pros:

It was central to what i wanted

Cons:

Staff were very pleasant and helpful room was clean and the bed was comfortable

2026-02-11 • via Nuitee
S
simon • family_with_children • gb
8
2026-01-09 • via Nuitee
G
GARY • solo_traveller • ph
7
I found the only thing I liked about my stay was the shower and the staff.
Pros:

I did not have breakfast. I don’t think breakfast was included but I checked out early. The shower was the best part of the room. Also the staff were great.

Cons:

I didn’t like the floors in the room, which were hard on the feet if not wearing shoes. I didn’t like the hard desk chair, which was very uncomfortable. I didn’t like that they only had shampoo and body wash in the shower in containers and not individually sealed packages. The bed was low and hard to get out of the bed because too low for me.

2026-01-05 • via Nuitee
H
Helen • solo_traveller • ph
10
2026-01-04 • via Nuitee
C
Chris • solo_traveller • ph
9
Pros:

Emplacement parfait
Très propre

2025-12-29 • via Nuitee
T
Thau • family_with_children • de
8
Pros:

Alles was man braucht in der Nähe

Cons:

Kein Fenster

2025-12-23 • via Nuitee
J
Joel • couple • ph
10
2025-12-16 • via Nuitee
N
Nathan • extended_group • au
3
Pros:

The staff are kind, location is excellent, the rooms SEEM cheap (read the next part)

Cons:

Well, the fact you have to pay like 20-30% of the room fee just to get towels and sheets changed is really a scam. Also, if you ask for it, sometimes staff forget so you'll come home to a filthy room and then have to wait another hour or so for things to be mended...

2025-12-16 • via Nuitee
M
Majid • family_with_children • se
9
Pros:

Tanks for best service

Cons:

All is ok 👍

2025-10-31 • via Nuitee
W
WOLODYMYR • solo_traveller • pl
6
Zadowalająco
Pros:

Lokalizacja

Cons:

Słabo działa klimatyzacja , mały pokój ,brak widoku

2025-10-16 • via Nuitee
M
Mark • family_with_children • au
6
Pros:

Cheap rates

Cons:

Mould in the shower

2025-10-01 • via Nuitee
B
bradley • family_with_children • au
9
Pros:

Location. Clean & Comfortable

Cons:

I thought breakfast was included ?

2025-09-14 • via Nuitee
J
J-LL • solo_traveller • ph
4
Pros:

Location is sort of central and accessible. The reception staff was warm and welcoming.

Cons:

I booked a "suite" room, with no window and a broken air conditioning. They tried to fix it but woke up to a muggy room, which was humid and smelly. I was awakened by a loud conflab of four staff yapping through the morning in the common area in a windowless corridor. Thankfully I only booked for a night, but never again.

Before the tiny elevator, you need a few steps up from the street and the tiny reception area; so if you have heavy suitcases, skip this hotel.

2025-08-28 • via Nuitee
A
Andreas • solo_traveller • de
9
2025-08-24 • via Nuitee
K
Kaye Ann • solo_traveller • ph
10
2025-08-24 • via Nuitee
G
Greg • solo_traveller • ph
8
Clean room and helpful staff. Great location.
Pros:

Value for money.

2025-07-26 • via Nuitee
C
Chris • family_with_children • ph
8
2025-07-24 • via Nuitee