Hotel Luzernerhof

Hotels
7.6 (1982 reviews)
Alpenstrasse 3 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Slow lift
Missing amenities

Categories

Cleanliness
5.99
Several reviews mention cleanliness issues, particularly in the bathrooms.
Service
7.96
Mixed reviews, but generally the staff is described as welcoming and helpful.
Location
9
Location is frequently praised as ideal and central.
Room Quality
6.95
Rooms are spacious, but issues with noise and window functionality were noted.
Amenities
6.48
Amenities underwhelming for a four-star hotel, lacking minibar and slow lifts.
Value for Money
7.94
Good value mentioned, but some aspects do not meet four-star expectations.
Food and Beverage
7.99
Breakfast and coffee machines received positive remarks.
Overall Experience
8.46
Generally positive overall experience with some complaints but still enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:40

Property Description

Central Location near Lake Lucerne and Old Town
Hotel Luzernerhof is perfectly situated just 100 metres from Lake Lucerne, offering easy access to the city's main attractions like the Chapel Bridge and the Lion Monument within a 5-minute walk.

Charming French Restaurant and Family-Run Tradition
Indulge in fine French cuisine at Brasserie Joel’s located on-site, adding a touch of elegance to your stay. With over 60 years of family-run history, both the hotel and restaurant promise a warm and welcoming atmosphere.

Convenient Amenities and Easy Access to Transportation
Relax in non-smoking rooms equipped with modern comforts like a flat-screen cable TV and enjoy the convenience of a balcony on each floor. Additionally, guests can explore the city easily as the hotel is just a short walk from Lucerne Main Train Station and a quick drive to the A2 motorway.

Book your stay at Hotel Luzernerhof now for a memorable experience in Lucerne!

Important information:

Please note that parking spaces are limited and are on a first-come, first-served basis.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BSL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.6
Based on 1982 reviews
Cleanliness: 5.99
Service: 7.96
Location: 9
Room Quality: 6.95
Amenities: 6.48
Value for Money: 7.94
Food and Beverage: 7.99
Overall Experience: 8.46
C
Catharina • couple • dk
6
2026-04-11 • via Nuitee
S
Sergio • solo_traveller • es
8
2026-04-11 • via Nuitee
C
Chow • couple • sg
5
Very luzern
Pros:

Luggage storage, staff, is a room, coffee machine.

Cons:

Shower is horrible, it leaks. Price too. Quite a boring place. But really the killer was the leaking shower for my stay and small ish room. Very expensive for what it is, breakfast is shockingly sad. Not sure how is a 4* but they are. In fact oddly the worst and most expensive of my stays in Switzerland.

2026-04-10 • via Nuitee
L
Lawrence • solo_traveller • us
10
A pleasant surprise that there were no negatives.
Pros:

Of course excellent location - my room was quiet and updated - friendly staff. I had a peek a boo view of the lake and mountains - very pleasant surprise! I like the plug-ins at my desk, the electronic roll down black out shade, and the cleanliness.

Cons:

All good.

2026-04-10 • via Nuitee
A
Adriena • couple • sk
9
2026-04-09 • via Nuitee
M
M Sufiyan • family_with_children • au
6
Pros:

Amazing staff

Cons:

They didnt even have basic necessities like kettle in the room.

2026-04-09 • via Nuitee
R
Ramadan • solo_traveller • ch
5
Pros:

In Jahre gekommen aber OK

2026-04-08 • via Nuitee
P
Pop • couple • ro
7
The price and the dirt was something bad
Pros:

the position in the city

Cons:

when I check in the bathroom was dirty

2026-04-07 • via Nuitee
K
Krittidej • couple • th
10
Happy to stay😁
Pros:

Room very clean, nice and very good location center of City convenience 👍🏻👍🏻

Cons:

No

2026-04-07 • via Nuitee
P
Petra • solo_traveller • ch
7
Pros:

Es war segr sauber und es gab eine Kaf
feemaschine auf dem Zimmer .

2026-04-07 • via Nuitee
P
Patrick • solo_traveller • ch
5
Pros:

Lage

Cons:

Frühstück, ok, aber würde Zuwenig nach gefüllt

2026-04-06 • via Nuitee
M
Mykola Tokarchuk • solo_traveller • ua
10
2026-04-06 • via Nuitee
T
Tanja • solo_traveller • ch
8
2026-04-06 • via Nuitee
S
Srdjan • couple • rs
10
2026-04-06 • via Nuitee
M
Mykola Tokarchuk • solo_traveller • ua
10
2026-04-06 • via Nuitee
P
Paul • solo_traveller • de
7
Pros:

Zimmer und Sauberkeit

Cons:

Das Frühstück war lausig

2026-04-05 • via Nuitee
S
Sonja • solo_traveller • de
7
Pros:

Sogar Kaffeepadmaschine am Zimmer. Sauberkeit und Zimmer waren gut, es gibt nichts auszusetzen.

Cons:

Keine Parkmöglichkeit am Hotel selbst. Ich hatte die Tiefgarage neben dem Hotel genommen, da ich mit Hund unterwegs war und viel tragen musste. Ich hatte für zwei Nächte in der TG 125 CHF bezahlt. Wucher...

2026-04-05 • via Nuitee
V
Vayman • couple • de
9
3 Tage Reise
Pros:

Super Hotel! Komfortabel und unkompliziert. Busse, Züge und Schiffe zu Fuß erreichbar. Alle Sehenswerte in der Nähe. Immer zum empfehlen!

2026-04-05 • via Nuitee
M
Michele • solo_traveller • de
9
2026-04-05 • via Nuitee
S
Staffieri • solo_traveller • ch
8
Cons:

Trouver une fraise à moitié mangée dans la chambre

2026-04-04 • via Nuitee