Hotel Indigo Los Angeles Downtown by IHG

Hotels
Hotel Indigo
9 (1572 reviews)
899 Francisco Street , Los Angeles , us

Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent service
Comfortable stay
Cons:
Cleanliness issues
Food quality misses

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness, specifically small stains and old furniture.
Service
9.55
Consistently positive feedback on service, with mentions of friendly and attentive staff.
Location
9.59
Positive mentions of the location being central and convenient, especially for events.
Room Quality
8.54
Mixed reviews; while some rooms were good, issues with a shower were noted.
Amenities
9.07
General satisfaction with amenities, though some could improve.
Value for Money
9.03
Overall good value, although some concerns about specific services like food.
Food and Beverage
8.58
Some disappointment in food quality compared to past visits.
Overall Experience
9.55
Overall positive experience highlighted by guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:25

Property Description

Chic Urban Retreat in Los Angeles

Luxurious Amenities
Hotel Indigo - Los Angeles Downtown offers a continental breakfast, free WiFi, room service, sun terrace, outdoor pool, fitness center, and a nightclub for guests to enjoy.

Diverse Dining Options
Indulge in American cuisine at the on-site restaurant with special dietary options available upon request, catering to vegetarian, dairy-free, and gluten-free preferences.

Convenience and Entertainment
Guests can unwind with billiards, utilize the business center, and enjoy snacks from vending machines. With multilingual staff and proximity to Microsoft Theater and Staples Center, your stay at Hotel Indigo promises both comfort and excitement.

Book your stay at Hotel Indigo - Los Angeles Downtown now to experience the perfect blend of luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 54 per day.

Location

Guest Reviews

9
Based on 1572 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.55
F
F2366IEmikek Solo travel
10
First class service
Pros:

Guissepe was fantastic. He really went above and beyond to help me out with my check in. He really saved the day. You need to hire more people like him. He showed compassion and professional professionalism, and assisted me in a time of need.

2026-03-14 via Tripadvisor
T
T9533FGmonaa Family
10
Family fun
Pros:

10/10 experience. Raymond was the best and was able to help us with getting a room last minute to accommodate myself, my kids and sisters. He went above and beyond to make sure our experience was exceptional. Amazing staff, spacious clean rooms, and fun atmosphere. Hugo is a one of a kind bartender, don’t miss the opportunity to try his espresso martinis haha. Everyone was great and we will definitely be choosing hotel indigo when we are in the city.

2026-03-13 via Tripadvisor
J
Juan Pablo extended_group mx
10
2026-03-13 via Nuitee
C
Cottier extended_group us
8
decent place, rooms need a refresh.
Pros:

location, vibe and great service.

Cons:

The rooms need a refresh. Some furniture is falling apart.

2026-03-12 via Nuitee
M
Martin couple us
10
Pros:

The top ba's view is amazing

Cons:

No comment

2026-03-11 via Nuitee
A
Aniutka couple us
10
2026-03-10 via Nuitee
G
GONZALEZ CONTRERAS family_with_children mx
10
2026-03-06 via Nuitee
M
Melisa couple us
10
2026-03-06 via Nuitee
A
ayjayn2026 Business
6
It’s ok.
Pros:

The staff is very nice & helpful with upscale appearance from the lobby and exterior building, but the rooms could use updating for the amount of money they charge. Edges of bed and furniture are torn apart as well as bottom mattress/box spring is absolutely filthy upon walking in the room. 20% gratuity added to your purchase at the bar no matter what you order.

2026-03-04 via Tripadvisor
E
EMRE couple tr
8
2026-03-01 via Nuitee
N
Nikolina extended_group hr
10
Pros:

Everything was great.

2026-03-01 via Nuitee
S
samfX5414IA Business
10
Exceptional service at the restaurant
Pros:

Really enjoyed my two-night stay here. One of the highlights was the restaurant crew! Nancy and team were so attentive, kind, and made great conversation. Hands down the best service I’ve received on my trip so far!

2026-02-27 via Tripadvisor
5
566randalh Friends getaway
10
Great atmosphere with amazing views
Pros:

We attended an event hosted and Dj ChalrsBryanLAX. The event was amazing and the service was awesome. Saul served us with a welcoming and extremely friendly attitude. I would recommend this venue.

2026-02-26 via Tripadvisor
T
TAMEMBER03132014 Solo travel San Francisco, California
2
Disgusting - left early
Pros:

This hotel is a disaster from start to finish. The room was digesting and stained. Was so grossed I left and wasted my reservation rather than stay there. Also be aware that the hotel will not upgrade your room, even when upgrades are available, bc they will give some excuse abt certain rooms being premium rooms. In sum, terrible service, terrible room, terrible experience. You couldn’t pay me to set foot here again.

2026-02-25 via Tripadvisor
E
E118WUmarissad Couples
10
great vibes!
Pros:

atmosphere amazing food pretty great for a hotel nancy was our server she was AMAZING! all the bar staff hugo and mila were also really amazing through my stay would sty here again and eat every meal here!

2026-02-24 via Tripadvisor
A
arthurd568 Family
10
Great stay
Pros:

The staff was friendly, clean rooms and hotel. Our waitress at the hotel restaurant Nancy was fantastic. She was friendly, knowledgeable about the menu and very attentive. Outside was well kept and inviting.
It made the trip relaxing and enjoyable.

2026-02-24 via Tripadvisor
E
Explorer23831432900 Couples
10
3 night stay on tour.
Pros:

Food was excellent. Our server was excellent- upbeat, polite and extremely professional. So good we went back for a second night. Highly recommended.

2026-02-24 via Tripadvisor
B
BruceS1500 Solo travel
10
Thanks Nancy
Pros:

Nancy worked with me for dinner. Gave me good insights to the area and was fun to speak with. Food was good and service was fast. Big recommend.

2026-02-22 via Tripadvisor
C
curtissew Family
10
Birthday trip
Pros:

We had too much fun with the bartenders Saul and Tony and the manager Raymond at 18 Social!
Great drinks! Great people! Great Atmosphere!
I will definitely be back!

2026-02-22 via Tripadvisor
C
cayaw2026 Friends getaway
10
Birthday trip
Pros:

We came from Arizona for a birthday and missed our reservation for dinner and came upstairs to 18 social for a drink instead.
What happened next was theeee best birthday social EVERRR!
HUGE THANK YOU TO 18 SOCIAL especially SAUL, TONY AND RAYMOND FOR BEING SOOO PROFESSIONAL AND FUN AND PERSONAL AND INVITING!
They learned our names and treated us like family guests the entire time!
I HIGHLY RECOMMEND everyone accidentally-on purpose stop in and have the best time ever! 10 out of 10!!!!

2026-02-22 via Tripadvisor