Hotel Indigo Los Angeles Downtown by IHG

Hotels
Hotel Indigo
9 (1675 reviews)
899 Francisco Street , Los Angeles , us

Children allowed
Pets allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent service
Comfortable stay
Cons:
Cleanliness issues
Food quality misses

Categories

Cleanliness
8.08
Some reviews mentioned issues with cleanliness, specifically small stains and old furniture.
Service
9.55
Consistently positive feedback on service, with mentions of friendly and attentive staff.
Location
9.59
Positive mentions of the location being central and convenient, especially for events.
Room Quality
8.54
Mixed reviews; while some rooms were good, issues with a shower were noted.
Amenities
9.07
General satisfaction with amenities, though some could improve.
Value for Money
9.03
Overall good value, although some concerns about specific services like food.
Food and Beverage
8.58
Some disappointment in food quality compared to past visits.
Overall Experience
9.55
Overall positive experience highlighted by guest satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:25

Property Description

Chic Urban Retreat in Los Angeles

Luxurious Amenities
Hotel Indigo - Los Angeles Downtown offers a continental breakfast, free WiFi, room service, sun terrace, outdoor pool, fitness center, and a nightclub for guests to enjoy.

Diverse Dining Options
Indulge in American cuisine at the on-site restaurant with special dietary options available upon request, catering to vegetarian, dairy-free, and gluten-free preferences.

Convenience and Entertainment
Guests can unwind with billiards, utilize the business center, and enjoy snacks from vending machines. With multilingual staff and proximity to Microsoft Theater and Staples Center, your stay at Hotel Indigo promises both comfort and excitement.

Book your stay at Hotel Indigo - Los Angeles Downtown now to experience the perfect blend of luxury and convenience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 54 per day.

Location

Guest Reviews

9
Based on 1675 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 9.03
Food and Beverage: 8.58
Overall Experience: 9.55
K
kristycY6141FS Business
10
Feels Like Home
Pros:

Indigo has the most caring staff. I was there for 4 nights and felt completely pampered. The restaurant also has delicious food and room service that is so accommodating.

2026-06-20 via Tripadvisor
T
Tamara family_with_children us
7
Great people, just update the rooms a bit.
Pros:

Everyone who works at the Indigo is super friendly and charming. Loved the front desk folks and the people who work at the restaurant.

Cons:

Nothing really. DTLA is a little rough but that isn't Indigo's fault. There are tons of amazing restaurants around. Just be smart and big city-wise. Also I know LA folks dont do public transit but the public transit is right there and great.

2026-06-19 via Nuitee
C
carolina solo_traveller br
8
2026-06-18 via Nuitee
D
Dawn solo_traveller us
10
2026-06-17 via Nuitee
A
Amber family_with_children us
10
2026-06-15 via Nuitee
S
S9168VSalyssaf Friends getaway
10
Phenomenal!
Pros:

I booked this hotel for my 40th birthday to stay after the World Cup game at Sofi. I spent one week at an expensive resort the week prior and was treated better in a 24 hour span here, than my whole week vacation. The hotel is beautiful and very inviting. Let’s start with the bar staff. Saul was so friendly and attentive and a damn good bartender! He also served us at the pool the next day which was so fun and we felt so catered to there. Man he handled the pool crowd so well, and was extremely busy most of the day, but always had a smile on. We also met Raymond who was so attentive, and as a manger he made sure all his staff was taken care of. He made sure we were happy and had all we needed during our stay. Even at the pool, in the midst of being extremely busy, he made time to check in us to make sure we were good. Nancy was also such a pleasure to meet. The customer service was impecable. Her energy and positivity was great to see and she kept that energy even when she was really busy. The kindness and hospitality this place showed us was unmatched. We will continue to come back to this hotel for our short visits to Los Angeles or for an occasional pool party day. Thank you Raymond, Saul, and Nancy for making my birthday so very special. See you soon!

2026-06-14 via Tripadvisor
K
Kevin couple us
10
2026-06-14 via Nuitee
J
Julio couple us
10
Pros:

The views and the service

2026-06-10 via Nuitee
A
Artur couple uz
6
Pros:

Отличная качество блюд при заказе завтрака

Cons:

Отказали продлить выезд на один час.
Мебель и номер в сильно изношенном состоянии.

2026-06-10 via Nuitee
I
Ivan couple us
10
2026-06-08 via Nuitee
C
Cristina couple us
8
2026-06-07 via Nuitee
9
96navik Family
2
Poor room Conditions
Pros:

As a family of five, we booked two rooms for our stay. Although I requested adjoining rooms before arrival, the request was not noted at check-in. The front desk agent was eventually able to provide connecting rooms.

The rooms were disappointing and appeared poorly maintained. The floors were peeling, the bed frame upholstery was torn, much of the furniture was damaged, and one room’s air conditioner was leaking water. While the bathrooms seemed to be in better condition, the rest of the rooms did not reflect what we were told were recently renovated accommodations.

I reported these concerns to the front desk and was told the issue would be discussed with management. However, no follow-up occurred that evening. The next day, the agent explained that he had not followed up and suggested I speak directly with the manager, but she was unavailable at the time and I was unable to wait due to prior plans.

Ultimately, our concerns were never addressed, and the staff seemed unfriendly and uninterested in resolving the issues. I am attaching photos so future guests can judge the room conditions for themselves before booking.

2026-06-04 via Tripadvisor
A
alfredmW6446NT Business
10
The Perfect Accommodation
Pros:

Alet helped us in the time we really needed it. Our room was being renovated at the other tower and needed a quick place to work. Alet gave us the perfect room we needed to do our work. My wife and I received prompt help with the most consideration.

2026-06-03 via Tripadvisor
J
justchrismybabym Solo travel
10
Lorenzo is the man
Pros:

I had a great experience at the indigo I loved the atmosphere there was a dj in the lobby on Friday night it to liven up the vibe a bit and people were loving it! Lorenzo the assistant front desk manager was an amazing person to be welcomed and checked in by made me feel at home! I will definitely be back 👏👍

2026-06-01 via Tripadvisor
A
AvILa solo_traveller us
3
Pros:

La habitacion

Cons:

No habia piscina en el hotel y no estaba y el 18 piso donde esta la disco solo estaba reservado así que fue fatal! Y aparte me cobraron 98 por el desayuno cuando se suponia que tenia derecho a 80 dolares y no me reembolsaron el dinero de el desayuno me lo cobraron! Y el muchacho me dijo que no se me iba a tocar y fue una mentira si me descontaron el desayuno todo fue pèsimo! Y tenias que ir a otra piscina y no brindaban transporte en mi experiencia fuè fatal no lo recomiendo hay mejores lugares que este

2026-06-01 via Nuitee
S
Shaheed couple us
10
Pros:

Everything property is phenomenal

2026-05-23 via Nuitee
M
Meg couple us
10
Pros:

Close to Crypto and many restaurants nearby - we were able to walk to our game. Room was very nice, clean - modern!

2026-05-23 via Nuitee
K
karenfB2327ZI Solo travel
10
Lovely stay
Pros:

I really enjoyed my stay here. I love the decor and the room was nice and spacious. I went to the bar on the 18th floor which was quiet but the staff were lovely and the drinks were well made.

2026-05-21 via Tripadvisor
7
753princessh Business
10
Great stay!
Pros:

Property is clean and rooms are upgraded and nice.
I arrived early after an overnight flight from the east coast, Andy at the front desk was able to get me check in early so I could rest and shower and not have to wait aimlessly until check in time.

Great customer service from him!!

2026-05-17 via Tripadvisor
E
Elma couple ch
10
Super!
Pros:

Très beau, propre et gentil personnel.
On se sent aussi en sécurité.

Cons:

-

2026-05-17 via Nuitee