Holiday Inn Express & Suites - Van Horn by IHG

Hotels
•
Holiday Inn Express
8.3 (462 reviews)
1805 SE Frontage Road , Van Horn , US
+1 432-283-0009

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location off I-10 / close to food
Helpful and friendly staff (several mentions, staff named)
Breakfast frequently praised (good/step up/delicious)
Clean and spacious rooms reported by some guests
Free/ample parking and convenient ice machine
Pool available (appreciated in summer)
Good value/deal reported by some guests
Cons:
Cleanliness issues: partly cleaned rooms, dirty baseboards, broken bathroom tile
Elevator problems (broken or caused room changes)
Room quality issues: loud AC, noise from above, older/outdated rooms, taped/damaged furniture, wrong TV remote
Pool area problems: smoking, trash, people leaving debris
Missing supplies on arrival (towels, toilet paper) for some guests
Small/oddly sized showers or sofa beds in certain rooms
Perception of being overpriced for condition

Categories

Cleanliness
6.5
Mixed to negative: multiple reports of rooms only partially cleaned, dirty baseboards, broken bathroom tile, and some guests reporting bathroom/room dirtiness.
Service
9.6
Strongly positive: multiple guests praised staff by name, called staff amazing/helpful and noted management assistance and above-and-beyond service.
Location
9.2
Positive: repeatedly noted as convenient and right off I-10/highway, close to food and with ample parking.
Room Quality
6.8
Below average: several complaints about loud AC, noise from rooms above, older/outdated rooms, damaged furniture (taped), wrong TV remote, small showers/sofa issues.
Amenities
8.1
Mixed: pool and ice machine appreciated but pool area had cleanliness/smoking issues; breakfast offerings existed but were described as basic by some; elevators were reported broken at times.
Value for Money
6.7
Below average: a number of guests said the hotel felt overpriced for the condition and amenities, though a few found it a good deal.
Food and Beverage
9.5
Positive: breakfast frequently described as good, a step up from usual, and delicious by several guests; generally a bright spot in stays.
Overall Experience
10
Overall positive for many guests due to excellent service, convenient location and reliable breakfast, despite notable cleanliness and room-quality issues reported by others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern Amenities and Comfort
Holiday Inn Express & Suites - Van Horn offers a seamless blend of modern amenities and comfort. Each room is equipped with a desk, flat-screen TV, air conditioning, and a private bathroom, ensuring a relaxing stay for all guests.

Leisure and Wellness Facilities
Guests can unwind and stay active with the hotel's seasonal outdoor pool, fitness centre, hot tub, and shared lounge. Whether you prefer a refreshing swim, a workout session, or simply relaxing in the hot tub, there's something for everyone to enjoy.

Convenience and Connectivity
With a 24-hour front desk, business centre, and free WiFi throughout the property, Holiday Inn Express & Suites - Van Horn ensures convenience and connectivity for all guests. Stay connected with work or loved ones while enjoying a comfortable stay at our hotel.

Book your stay at Holiday Inn Express & Suites - Van Horn, an IHG Hotel for a perfect blend of relaxation and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 462 reviews
Cleanliness: 6.5
Service: 9.6
Location: 9.2
Room Quality: 6.8
Amenities: 8.1
Value for Money: 6.7
Food and Beverage: 9.5
Overall Experience: 10
J
Jaime • couple • ca
4
Find a cheaper hotel for the same service
Pros:

Close off the highway, breakfast was good.

Cons:

The AC was loud, I could hear the people above me walking around, it was older hotel that needs updates and was way overpriced for what we got

2026-10-24 • via Nuitee
D
Dina • family_with_children • us
10
2026-10-19 • via Nuitee
K
kaye • extended_group • us
10
2026-10-15 • via Nuitee
K
kleese2 • solo_traveller • nl
8
2026-10-14 • via Nuitee
T
Taylor • couple • us
9
2026-10-12 • via Nuitee
B
Brian • solo_traveller • us
9
Pros:

Excellent room

2026-09-11 • via Nuitee
C
Carole • couple • us
9
2026-09-10 • via Nuitee
J
J Luis • solo_traveller • us
7
Pros:

It was nice right off hwy

Cons:

The bathroom tile was broken in the bathroom an they only had 2 towels for 4 people

2026-09-10 • via Nuitee
H
Hill • couple • us
9
Great choice in Van Horn
Pros:

Great location in Van Horn just off I-10, clean rooms, and a step up from the usual breakfast

2026-09-09 • via Nuitee
M
Matthew • family_with_children • gb
7
2026-08-28 • via Nuitee
R
Ramon • couple • us
8
2026-08-26 • via Nuitee
C
Chriscilla • couple • us
10
2026-08-13 • via Nuitee
S
Sandra • couple • us
8
It is an ok place to stay
Pros:

Convenient location and free parking

Cons:

Elevator was broken so I had to stay in a smaller room than I had booked

2026-08-03 • via Nuitee
T
Trokil • solo_traveller • us
5
Extremely disappointed
Pros:

The lobby is nice.

Cons:

The elevator did not work.
Overflowing trash outside.
Room was halfway cleaned.
Hotel body wash needs to be changed out. They all have a bad smell like it was tempered with.
Base boards are extremely dirty.
TV remote for the room does not even work. Its the wrong model.
Instead of fixing the desk storage by exchanging it someone put tape to try to keep it closed.

2026-08-02 • via Nuitee
M
Michelle • family_with_children • us
7
2026-08-02 • via Nuitee
D
Daniel • couple • us
9
convenient summer stay
Pros:

Nice place for a short stay. Clean and spacious rooms. Pool was fine, but very much appreciated given the summer heat. Simple, but good breakfast. Convenient parking. Appreciated the ice machine.

Cons:

Breakfast was fine, but pretty spartan

2026-07-19 • via Nuitee
M
MsEdith • couple • us
10
2026-07-15 • via Nuitee
H
Heflin • couple • us
1
2026-07-14 • via Nuitee
C
Christopher • couple • us
10
Pros:

Perfect

2026-07-13 • via Nuitee
D
Dusti • family_with_children • us
7
Would stay here again.
Pros:

Room was nice. Bathroom was a little dirty, but otherwise it was clean. Breakfast was nice as well.

Cons:

Almost got stuck in the elevator.

2026-06-27 • via Nuitee