Holiday Inn Express & Suites - Van Horn by IHG

Hotels
•
Holiday Inn Express
8.8 (591 reviews)
1805 SE Frontage Road , Van Horn , us
+1 432-283-0009

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Friendly staff
Clean facilities
Good location
Comfortable rooms
Great breakfast
Cons:
A/C issues
Customer service inconsistency
Pet area cleanliness

Categories

Cleanliness
8.3
Guests found the hotel very clean overall, though there were concerns about some areas not being well maintained.
Service
9.3
Most staff were described as friendly and helpful, with a notable exception of one staff member.
Location
8.8
The location was convenient for travel needs as mentioned by guests.
Room Quality
8.8
The rooms were mostly comfortable and spacious, but some guests reported issues with A/C.
Amenities
8.8
Amenities such as breakfast received positive feedback, but the pet area needed improvement.
Value for Money
8.8
Overall value was considered acceptable based on location and services provided.
Food and Beverage
8.8
Breakfast was appreciated by guests for its quality.
Overall Experience
8.8
Despite some negative experiences, most guests expressed a willingness to return and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:49

Property Description

Modern Amenities and Comfort
Holiday Inn Express & Suites - Van Horn offers a seamless blend of modern amenities and comfort. Each room is equipped with a desk, flat-screen TV, air conditioning, and a private bathroom, ensuring a relaxing stay for all guests.

Leisure and Wellness Facilities
Guests can unwind and stay active with the hotel's seasonal outdoor pool, fitness centre, hot tub, and shared lounge. Whether you prefer a refreshing swim, a workout session, or simply relaxing in the hot tub, there's something for everyone to enjoy.

Convenience and Connectivity
With a 24-hour front desk, business centre, and free WiFi throughout the property, Holiday Inn Express & Suites - Van Horn ensures convenience and connectivity for all guests. Stay connected with work or loved ones while enjoying a comfortable stay at our hotel.

Book your stay at Holiday Inn Express & Suites - Van Horn, an IHG Hotel for a perfect blend of relaxation and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ELP

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.8
Based on 591 reviews
Cleanliness: 8.3
Service: 9.3
Location: 8.8
Room Quality: 8.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
C
Chriscilla • couple • us
10
2026-08-13 • via Nuitee
S
Sandra • couple • us
8
It is an ok place to stay
Pros:

Convenient location and free parking

Cons:

Elevator was broken so I had to stay in a smaller room than I had booked

2026-08-03 • via Nuitee
T
Trokil • solo_traveller • us
5
Extremely disappointed
Pros:

The lobby is nice.

Cons:

The elevator did not work.
Overflowing trash outside.
Room was halfway cleaned.
Hotel body wash needs to be changed out. They all have a bad smell like it was tempered with.
Base boards are extremely dirty.
TV remote for the room does not even work. Its the wrong model.
Instead of fixing the desk storage by exchanging it someone put tape to try to keep it closed.

2026-08-02 • via Nuitee
M
Michelle • family_with_children • us
7
2026-08-02 • via Nuitee
D
Daniel • couple • us
9
convenient summer stay
Pros:

Nice place for a short stay. Clean and spacious rooms. Pool was fine, but very much appreciated given the summer heat. Simple, but good breakfast. Convenient parking. Appreciated the ice machine.

Cons:

Breakfast was fine, but pretty spartan

2026-07-19 • via Nuitee
M
MsEdith • couple • us
10
2026-07-15 • via Nuitee
H
Heflin • couple • us
1
2026-07-14 • via Nuitee
C
Christopher • couple • us
10
Pros:

Perfect

2026-07-13 • via Nuitee
I
Isai • family_with_children • us
7
Bad
Pros:

Breakfast was the bright spot

Cons:

Cleanliness and the fact that I was given a handicap room with a ridiculous small shower, the room was extremely hot and it took some time to cool off. Also I suppose to get sofa bed and instead it was a pretty small sofa

2026-06-27 • via Nuitee
D
Dusti • family_with_children • us
7
Would stay here again.
Pros:

Room was nice. Bathroom was a little dirty, but otherwise it was clean. Breakfast was nice as well.

Cons:

Almost got stuck in the elevator.

2026-06-27 • via Nuitee
A
Andrew • couple • us
10
2026-06-27 • via Nuitee
C
Carrow • couple • us
8
Was a good deal, clean and comfortable
Pros:

Close to food etc

Cons:

Had to ask for toilet paper and towels

2026-06-25 • via Nuitee
R
Randy • solo_traveller • us
7
2026-06-24 • via Nuitee
L
Lisa • solo_traveller • us
7
2026-06-24 • via Nuitee
J
jennifer • couple • us
10
2026-06-23 • via Nuitee
D
David • couple • us
10
2026-06-23 • via Nuitee
M
Mitchell • solo_traveller • us
10
Pros:

The staff where amazing. JC went above and beyond. The mang. Which i did not remember her name was wonderful in assisting with second night stay..

Cons:

The pool and area around it. People cigarettes but and water bottles out there fir tree day. People smoking in the pool area. I booked the hotel to have a nice swimming pool and relax.

2026-06-15 • via Nuitee
A
Adger • solo_traveller • us
10
2026-06-08 • via Nuitee
B
Boe • solo_traveller • us
10
Sleepy time
Pros:

Staff was great

Cons:

There was something sticky spilled in the elevator

2026-06-07 • via Nuitee
N
Nelda • couple • us
9
2026-06-07 • via Nuitee