The Victoria

Hotels
8.6 (310 reviews)
10 West Temple Sheen , London , gb

Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Luggage storage
Non-smoking throughout
Allergy-free room
Kid meals
Kids' outdoor play equipment
Adult only
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Great location nearby attractions
Clean and comfortable rooms
Excellent food offerings
Cons:
Small shower in some rooms
Limited amenities like fridges

Categories

Cleanliness
8.78
Guests frequently compliment the cleanliness and overall maintenance of the rooms.
Service
8.95
The staff were described as friendly and helpful, providing excellent service throughout the stay.
Location
8.99
The property is ideally located for access to Richmond Park and Kew Gardens, enhancing the guest experience.
Room Quality
8.44
Rooms were noted to be comfortable, well-decorated, and generally well-equipped.
Amenities
7.97
Some amenities like fridges were commented on negatively, but overall quality was acceptable.
Value for Money
8.43
A good value based on service and location, with many guests feeling they got their money's worth.
Food and Beverage
8.68
Breakfast and dining options received very positive feedback, with guests enjoying the offerings.
Overall Experience
8.55
Overall experience highlighted by positive reviews regarding the stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:30

Property Description

Luxurious Stay in Richmond

Elegant Accommodations: Experience stylish rooms at The Victoria with free Wi-Fi, flat-screen TV, and coffee facilities for your comfort.

Gastronomic Delights: Indulge in award-winning creative British cuisine and Saturday brunch at our on-site restaurant.

Convenient Location: Explore Richmond Park, North Sheen Station, and the River Thames within minutes. With easy access to central London in just 30 minutes, The Victoria is your gateway to a memorable stay.

Book now for an unforgettable experience at The Victoria in Richmond.

Important information:

Check in & Check out
Check In:
Monday to Sunday: 2pm till 10pm.
Check out:
Monday – Sunday: anytime before 11am

Breakfast:
Breakfast is served 8.30 am till 11am – Monday till Friday. Saturday, Sunday and bank holidays breakfast is served from 9am to 11am.
Continental breakfast is included, but also hot breakfast is available with an additional charge.

Lunch & Dinner:
If you would like to book a table at The Victoria during your stay with us, please either call us on 020 8876 4238 or email us on reservations@victoriasheen.co.uk
Opening hours: Monday – Saturday: 12pm till 9:30pm (last orders at 9:00pm) Sunday: 12pm till 7pm (last orders 6:45pm).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for £15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 310 reviews
Cleanliness: 8.78
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.68
Overall Experience: 8.55
A
Angelina solo_traveller gb
10
Beautiful hotel to stay
Pros:

Lovely quiet location. Near the Richmond Park. So clean and comfortable

Cons:

Nothing.

2026-02-14 via Nuitee
C
Claire solo_traveller gb
10
2026-02-12 via Nuitee
B
Ben couple gb
9
2026-02-10 via Nuitee
K
Kevin solo_traveller gb
7
Overall a nice place to stay
Pros:

Breakfast was reasonable and location was good

Cons:

£123 was a little expensive

2026-02-08 via Nuitee
T
thomas couple gb
10
2026-02-08 via Nuitee
Y
Yusuf Murat couple tr
8
Enjoyable.
Pros:

Staff excellent, friendly, polite. Food great. Atmosphere excellent. Location veri good.

Cons:

The room had some infrastructure problems. The staff tried their best to solve these.

2026-01-29 via Nuitee
R
robert couple gb
8
good value for money, very good breakfast and good bar with great staff
Pros:

a continental breakfast was included in the price
but we opted for the cooked breakfast which was very good.
the bedroom was on the small size , but was adequate for the one night we were staying and the ensuite bathroom was also adequate.
there was no air conditioning in the bedroom, which made the room very hot, there was a fan provided but didnt really have any effect

Cons:

no air conditioning in the bedroom

2026-01-19 via Nuitee
M
Maryse solo_traveller ca
7
Petit hôtel charmant et tranquille
Pros:

Endroit charmant et tranquille, petit déjeuner continental copieux inclus. Au niveau du confort, les oreillers ne sont pas moelleux…. Aussi, il faisait chaud et le ventilateur était un peu bruyant. Autrement, cet établissement était idéal pour moi qui devait visiter la visiter la famille dans ce quartier.

Cons:

Les oreillers!

2026-01-19 via Nuitee
M
Michael couple us
7
Lovely stay but we learned that pubs downstairs at some Inns do NOT shut down at 10 like we’d thought!
Pros:

Staff were all very kind and the food was incredible. Room was comfortable. All except one night it was a quiet location in a lovely neighborhood.

Cons:

But it was a bit of a hassle to get to London…we should have booked a place closer, especially for days we had to drag our luggage around. That was our fault in not thinking it through.

Friday night they hosted a very loud party directly below our room’s window and loud music played past midnight until my wife walked down to ask when it would end. I would ask before you book a room here if your stay stretches over a weekend and you like to get to bed earlier. I wish we’d been told.

2026-01-19 via Nuitee
D
David couple gb
8
Pros:

Friendly staff and very good continental breakfast included

2026-01-16 via Nuitee
S
Saniya couple gb
10
2026-01-08 via Nuitee
J
James couple gb
10
2026-01-07 via Nuitee
P
Pamela couple gb
10
Pros:

They were very helpful and welcoming , bedroom was spotless and warm.

Cons:

Nothing

2026-01-05 via Nuitee
S
Soheil extended_group gb
9
2026-01-05 via Nuitee
O
Ousam couple gb
8
It was great experience and nice quiet time too
Pros:

The staff were very friendly and helpful

Cons:

Cleaners came down to our room for last day about 08:30 in the morning to clean which was not acceptable because we were sleeping that time they knocked our door and woke up us before 11am they interrupted our sleep which had never seen before.

2026-01-02 via Nuitee
J
Jake couple gb
10
Fantastic hotel. A real keeper.
Pros:

Everything. Cosy, warm, welcoming.

Spacious room, friendly staff, absolutely fantastic food. My wife & I were there for New Year’s Eve & we both agreed it was the best we had celebrated.

A terrific place to which we will return.

Cons:

Nothing

2026-01-01 via Nuitee
W
william couple gb
5
Nice place
Pros:

Lovely nice and clean

Cons:

Unfortunately boiler broke down so no hot water heating not a problem as heaters were supplied it was of the staff’s control .

2025-12-18 via Nuitee
E
Emma solo_traveller gb
8
Lovely little double room
Pros:

Sweet room, if a little compact. Good bedding, heating and feels new with good decor. Miniature toiletries were good quality.

Cons:

Nothing really. They've done a great job with the space available

2025-12-17 via Nuitee
solo_traveller gb
9
Will DEFINITELY return, excellent value for money and friendly staff
Pros:

So enjoyed my stay, comfortable bed, quiet location and great breakfast, look forward to returning, brilliant stay!

Cons:

Menu……: don’t eat meat so more fish perhaps but the salad I had was delicious all the same

2025-12-08 via Nuitee
R
Rosanna couple gb
7
Lovely people and very comfortable
Pros:

The staff were delightful. The room is a good size, nicely decorated and with a lovely shower. Still & sparking water left in the room as well as tea, coffee and biscuits. It’s a very attractive pub (beautifully decorated for Christmas and serving mulled wine.) Food was nice and it’s an easy walk to Richmond park.

Cons:

The room was £165 which felt a little high.

2025-12-08 via Nuitee