The Victoria

Hotels
8.6 (310 reviews)
10 West Temple Sheen , London , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Luggage storage
Non-smoking throughout
Allergy-free room
Kid meals
Kids' outdoor play equipment
Adult only
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Great location nearby attractions
Clean and comfortable rooms
Excellent food offerings
Cons:
Small shower in some rooms
Limited amenities like fridges

Categories

Cleanliness
8.78
Guests frequently compliment the cleanliness and overall maintenance of the rooms.
Service
8.95
The staff were described as friendly and helpful, providing excellent service throughout the stay.
Location
8.99
The property is ideally located for access to Richmond Park and Kew Gardens, enhancing the guest experience.
Room Quality
8.44
Rooms were noted to be comfortable, well-decorated, and generally well-equipped.
Amenities
7.97
Some amenities like fridges were commented on negatively, but overall quality was acceptable.
Value for Money
8.43
A good value based on service and location, with many guests feeling they got their money's worth.
Food and Beverage
8.68
Breakfast and dining options received very positive feedback, with guests enjoying the offerings.
Overall Experience
8.55
Overall experience highlighted by positive reviews regarding the stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:30

Property Description

Luxurious Stay in Richmond

Elegant Accommodations: Experience stylish rooms at The Victoria with free Wi-Fi, flat-screen TV, and coffee facilities for your comfort.

Gastronomic Delights: Indulge in award-winning creative British cuisine and Saturday brunch at our on-site restaurant.

Convenient Location: Explore Richmond Park, North Sheen Station, and the River Thames within minutes. With easy access to central London in just 30 minutes, The Victoria is your gateway to a memorable stay.

Book now for an unforgettable experience at The Victoria in Richmond.

Important information:

Check in & Check out
Check In:
Monday to Sunday: 2pm till 10pm.
Check out:
Monday – Sunday: anytime before 11am

Breakfast:
Breakfast is served 8.30 am till 11am – Monday till Friday. Saturday, Sunday and bank holidays breakfast is served from 9am to 11am.
Continental breakfast is included, but also hot breakfast is available with an additional charge.

Lunch & Dinner:
If you would like to book a table at The Victoria during your stay with us, please either call us on 020 8876 4238 or email us on reservations@victoriasheen.co.uk
Opening hours: Monday – Saturday: 12pm till 9:30pm (last orders at 9:00pm) Sunday: 12pm till 7pm (last orders 6:45pm).Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for £15 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 310 reviews
Cleanliness: 8.78
Service: 8.95
Location: 8.99
Room Quality: 8.44
Amenities: 7.97
Value for Money: 8.43
Food and Beverage: 8.68
Overall Experience: 8.55
M
Meredydd • couple • gb
9
2026-03-28 • via Nuitee
• couple • gb
10
Pros:

It was spotlessly clean and the staff very friendly and attentive

2026-03-28 • via Nuitee
I
Ian • solo_traveller • gb
10
Booked last minute. What a gem!
Pros:

Charming pub in lovely setting with friendly staff and locals.
Parking off road at back.
Breakfast excellent.

Cons:

Nothing. It was excellent.

2026-03-28 • via Nuitee
S
Simone • couple • gb
10
2026-03-27 • via Nuitee
R
Robin • couple • gb
7
Lovely food and atmosphere, comfortable room with King sized bed which was fantastic.
Pros:

The staff could not have been more helpful; on the telephone before arrival and while we were staying. A special shout out to Dean who was extremely attentive and helpful. The dinner was very tasty and the menu had a good range of foods and beverages.

Cons:

There were a few housekeeping issues that needed addressing

2026-03-26 • via Nuitee
C
Carolynne • couple • gb
10
Lovely, warm and cosy place to stay . Food was excellent and a Continental breakfast was included with our stay .
Pros:

It was easy to find and the location made it easy for us to get around on foot . The room was clean and had still and sparkling water available in the room .

Cons:

Nothing

2026-03-25 • via Nuitee
P
philip • couple • gb
9
Pros:

Perfect location next to family - Meals were excellent

2026-03-24 • via Nuitee
D
Dawn • family_with_children • gb
10
Excellent v friendly
Pros:

Excellent

Cons:

No view from window

2026-03-18 • via Nuitee
S
Susan Button • couple • gb
8
2026-03-08 • via Nuitee
L
Luke • solo_traveller • gb
10
2026-03-06 • via Nuitee
S
STEVE • couple • gb
10
2026-03-05 • via Nuitee
C
chris • extended_group • gb
4
Could have been better.
Pros:

Location was good . Staff very helpful.

Cons:

Shower hose sprayed all over as cra k in inner tube. Couldn't access the building on return from function.

2026-03-02 • via Nuitee
D
Dianne • solo_traveller • gb
9
Pros:

Very convenient for our purpose. Breakfast good, room good.

Cons:

We got back after closing and had a great deal of trouble getting in. The lock on the gate wouldn't open with the key and the phone number on the key fob was not ringing through. We almost gave up but my colleague managed to climb over the wall and open another door for us to get in!

2026-03-01 • via Nuitee
A
alex • solo_traveller • gb
9
Pros:

Excellent staff.

2026-02-26 • via Nuitee
A
Angelina • solo_traveller • gb
10
Beautiful stay. Well worth the money
Pros:

Quiet public house with good food and facilities. Great rooms with complimentary water, tea and coffee in your room and lovely toiletries. Great place to stay. I have stayed there a couple of times for work and lovely toiletries it because it’s so peaceful. Staff are so friendly and welcoming. Would recommend this place to stay

Cons:

Nothing only thing is obviously kitchen closes at 9 so perhaps something should be put on booking.com regarding this if someone wants to turn up late

2026-02-25 • via Nuitee
P
Pauline • couple • gb
8
Great value for money
Pros:

Location

2026-02-24 • via Nuitee
A
Angelina • solo_traveller • gb
10
Beautiful hotel to stay
Pros:

Lovely quiet location. Near the Richmond Park. So clean and comfortable

Cons:

Nothing.

2026-02-14 • via Nuitee
C
Claire • solo_traveller • gb
10
2026-02-12 • via Nuitee
B
Ben • couple • gb
9
2026-02-10 • via Nuitee
K
Kevin • solo_traveller • gb
7
Overall a nice place to stay
Pros:

Breakfast was reasonable and location was good

Cons:

£123 was a little expensive

2026-02-08 • via Nuitee