Drury Inn & Suites Phoenix Chandler Fashion Center

Liked the location and the comfort was good.

This hotel is an excellent value and easy on and off to the freeway. My room was clean, well kept up, and I wasn't aware of noise from neighboring rooms. The breakfast bar is amazing. The staff are very friendly. We used the bar in the evening and the bar tender was friendly and gave us excellent service.

Terrible check in experience. I stayed for 5 days and wanted to extend the stay in my specific room for 20 more days, but was told that room was not available for the next 5 days. I checked out and stayed at an airbnb for 5 days and came back to drury for 15 days. They offered me early check in at 10am for a $30 fee, and I accepted. When I returned for my 15 day stay, they had me in a different room than what was promised, on a completely different floor. I said no, I specifically booked room 814, and they said it was not available, so I was going to cancel and go to another hotel. They eventually said it was available, but it needed to be cleaned and it would take 30 minutes. They would not let me put my things in an available room so I had to sit in my car with the air conditioner on because I had a lot of temperature sensitive things. After 40 minutes I went back into the lobby and asked if my room was ready and she said yeah in 30 minutes. At this point I got the manager involved. It wasn't until 1230 I was able to check in. I was then charged the wrong rate and had to have it corrected, and I asked to have the early check in fee removed, and the manager said he would (He should have offered this in the first place). When I checked out, the fee was still on my bill and I asked a second time at checkout and again was told it would be removed and it still has not been. I thought for the inconvenience of sitting in the car for over an hour, having to cancel work appointments and losing hundreds of dollars, and the fact that I am a loyal Drury customer and I stayed there 20 days in a month, I would have been given some sort of compensation, but no. I will never go back to this place again. Also, you can hear every single thing if somebody is in the room next to you or the hall. When you take a shower the water pressure will just go down to almost zero several times a minute. The room decor is very outdated and since they rushed to clean my room the tub was filled with hair when I got there. It even still had some of my hair from my last stay 5 days before. Most of the staff is nice, and the bartenders were great, but Leilani is terrible at her job, and the manager was nice, but was not very helpful. I doubt I will stay at a Drury again, and definitely not this location.

Great breakfast and great location! Staff was awesome!

Nice quiet room that was a good size. Bed was comfortable and everything was better than expected. I stayed at the nearby Hampton Inn and this hotel was a much better value for the money.

Great hotel to stay in. Clean, comfortable. Great food for both breakfast and dinner. My only complaint was no USB ports in the room... which is a much these days.

The best was super comfy 🙌

great pleace

EVERYTHING! The front desk was kind and courteous and helpful. The breakfast and happy hour were amazing. The little grocery store had most anything you would like or need. There was absolutely no mold in the caulking around the tub/shower. (this is very annoying to me when there is, especially when they just caulk over it) the beds were exceptionally comfortable. I love the fact that there was a microwave and a refrigerator. There was plenty of light to do anything as far as reading or work or just watching TV. The TV and channels was well explained. The decorations and color palette was very neutral and good.

Great clean and comfortable room. Awesome breakfast!

Location , breakfast and happy hour.

Clean everything was convenient. The staff members are especially helpful and friendly.