The Grand Hotel

Hotels
7.6 (390 reviews)
Commercial Street , Lerwick , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Central location
Cons:
Dated rooms and infrastructure
Cleanliness issues

Categories

Cleanliness
5.36
The room cleanliness was unacceptable due to significant dust and grime, as noted in several reviews.
Service
9.33
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.37
Multiple guests praised the central location of the hotel as a significant positive.
Room Quality
5.82
Rooms were described as dated with peeling wallpaper and furniture needing an update.
Amenities
7.35
Amenities were mentioned but noted to be basic and in need of modernization.
Value for Money
7.31
Generally considered decent, but certain aspects were noted as iffy due to the room conditions.
Food and Beverage
8.36
Breakfast received positive remarks, being called excellent and well-prepared.
Overall Experience
7.93
Mixed feelings due to poor room quality but high service and location satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Historic Charm
Experience the allure of the 19th-century building in Lerwick at The Grand Hotel. Just 300 metres from Bain's Beach, our guestrooms offer free WiFi and a touch of history.

Comfortable Accommodation
Each room at our hotel is thoughtfully equipped with a wardrobe, flat-screen TV, private bathroom, cozy bed linen, and fluffy towels. Relax in style after a day of exploring the beautiful surroundings.

Convenient Location
Located a mere 41 km from Sumburgh Airport, The Grand Hotel provides easy access for travelers. Embrace the perfect blend of comfort and convenience during your stay with us.

Ready to immerse yourself in history and comfort? Book your stay at The Grand Hotel now!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LSI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 390 reviews
Cleanliness: 5.36
Service: 9.33
Location: 9.37
Room Quality: 5.82
Amenities: 7.35
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.93
W
Workman • solo_traveller • gb
7
Interesting visit, liked the family.
Pros:

Good location, reasonable breakfast. Crazy nighttime bar experience.

Cons:

Didn't like all the stairs

2026-05-07 • via Nuitee
U
Ulf • solo_traveller • se
7
2026-05-04 • via Nuitee
M
Mcintyre • solo_traveller • gb
8
Pros:

Staff were like family

Cons:

The stairs

2026-05-02 • via Nuitee
A
Andrew • solo_traveller • gb
10
2026-05-01 • via Nuitee
G
Gordon • couple • gb
9
thoroughly enjoyable
Pros:

the hospitality. the room was clean. the staff were friendly and accomodating. the breakfasts were excellent and the choices were wide

Cons:

finding the car park

2026-05-01 • via Nuitee
R
richard • solo_traveller • au
9
Pros:

The staff and owner/manager were tielessly helpful.

Cons:

Nothing. It was fine.

2026-04-29 • via Nuitee
S
Stephanie • couple • gb
7
Great location in Lerwick.
Pros:

The location was excellent. We wanted to stay close to the Bressay ferry. The view was right across the water which was lovely. The bed was comfortable, the tea and coffee was good. There was plenty of space in the room. The landlord was very accommodating and helpful, allowing us a late checkout in order to be able to do the Bressay Parkrun. The breakfast was lovely.

Cons:

The hotel was a little rundown. The windows were not double glazed and had condensation in the morning.
We didn't mind but there were lots of stairs.

2026-04-25 • via Nuitee
R
Russell • solo_traveller • gb
8
2026-04-22 • via Nuitee
J
JDFornells • Solo travel
10
Warmest of welcomes in all respects
Pros:

Arrived this morning, almost a day late but breakfast was waiting and so were the lovely staff. I could not have been made to feel more welcome by Harvey, Janet and Mikey. Room

2026-04-17 • via Tripadvisor
M
Michael • solo_traveller • gb
1
Pros:

The location was great.

Cons:

The wallpaper was hanging off the wall in my room, the service desk was not staffed, my bed was at angle sloping towards my head, the TV did not work. Overall a very disappointing experience.

2026-04-16 • via Nuitee
U
Ulf • solo_traveller • se
7
2026-04-10 • via Nuitee
L
Losechukwu • solo_traveller • ng
10
2026-04-07 • via Nuitee
C
Christopher • solo_traveller • gb
8
2026-04-03 • via Nuitee
D
Darren • solo_traveller • gb
10
Pros:

Location excellent, Staff very friendly and accommodating and breakfast was amazing 👏

Cons:

No problems

2026-04-02 • via Nuitee
C
Cameron • solo_traveller • gb
9
Given its a 2* hotel - it is exceptional in all things that matter to relax and enjoy.
Pros:

Lovely historic hotel which gives it amazing charm. It's not your standard run of the mill bland Travelodge or Premier Inn.
Add the fantastic location, extensive car park, wonderful staff who clearly care and want you to have the best stay possible, substantial breakfast, value for money and finally incredibly comfortable beds/linen for a relaxing sleep.

Cons:

Nothing - was sad when I had to leave.

2026-04-01 • via Nuitee
J
John • couple • gb
9
Pros:

Vintage Victorian hotel , warm and cosy. Superb breakfast. Comfy lounge bar.

Staff very helpful. Great location.

Cons:

This is a listed building a must see and experience.

2026-03-26 • via Nuitee
G
Graham • couple • gb
7
Enjoyed our visit. Staff friendly and really helpful.
Pros:

Excellent location and fantastic breakfasts

Cons:

Rooms and bathrooms need upgrading

2026-03-23 • via Nuitee
A
Alick • solo_traveller • gb
6
2026-03-22 • via Nuitee
S
STEPHEN • solo_traveller • gb
8
Pros:

Breakfast was excellent.

2026-03-21 • via Nuitee
M
Matthew • solo_traveller • gb
8
Pros:

Central location. Excellent breakfast. Friendly staff.

Cons:

Finding the entrance in the dark on arrival.

2026-03-13 • via Nuitee