The Grand Hotel

Hotels
7.6 (362 reviews)
Commercial Street , Lerwick , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Central location
Cons:
Dated rooms and infrastructure
Cleanliness issues

Categories

Cleanliness
5.36
The room cleanliness was unacceptable due to significant dust and grime, as noted in several reviews.
Service
9.33
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.37
Multiple guests praised the central location of the hotel as a significant positive.
Room Quality
5.82
Rooms were described as dated with peeling wallpaper and furniture needing an update.
Amenities
7.35
Amenities were mentioned but noted to be basic and in need of modernization.
Value for Money
7.31
Generally considered decent, but certain aspects were noted as iffy due to the room conditions.
Food and Beverage
8.36
Breakfast received positive remarks, being called excellent and well-prepared.
Overall Experience
7.93
Mixed feelings due to poor room quality but high service and location satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Historic Charm
Experience the allure of the 19th-century building in Lerwick at The Grand Hotel. Just 300 metres from Bain's Beach, our guestrooms offer free WiFi and a touch of history.

Comfortable Accommodation
Each room at our hotel is thoughtfully equipped with a wardrobe, flat-screen TV, private bathroom, cozy bed linen, and fluffy towels. Relax in style after a day of exploring the beautiful surroundings.

Convenient Location
Located a mere 41 km from Sumburgh Airport, The Grand Hotel provides easy access for travelers. Embrace the perfect blend of comfort and convenience during your stay with us.

Ready to immerse yourself in history and comfort? Book your stay at The Grand Hotel now!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LSI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 362 reviews
Cleanliness: 5.36
Service: 9.33
Location: 9.37
Room Quality: 5.82
Amenities: 7.35
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.93
J
JDFornells • Solo travel
10
Warmest of welcomes in all respects
Pros:

Arrived this morning, almost a day late but breakfast was waiting and so were the lovely staff. I could not have been made to feel more welcome by Harvey, Janet and Mikey. Room

2026-04-17 • via Tripadvisor
M
Michael • solo_traveller • gb
1
Pros:

The location was great.

Cons:

The wallpaper was hanging off the wall in my room, the service desk was not staffed, my bed was at angle sloping towards my head, the TV did not work. Overall a very disappointing experience.

2026-04-16 • via Nuitee
U
Ulf • solo_traveller • se
7
2026-04-10 • via Nuitee
L
Losechukwu • solo_traveller • ng
10
2026-04-07 • via Nuitee
C
Christopher • solo_traveller • gb
8
2026-04-03 • via Nuitee
D
Darren • solo_traveller • gb
10
Pros:

Location excellent, Staff very friendly and accommodating and breakfast was amazing 👏

Cons:

No problems

2026-04-02 • via Nuitee
C
Cameron • solo_traveller • gb
9
Given its a 2* hotel - it is exceptional in all things that matter to relax and enjoy.
Pros:

Lovely historic hotel which gives it amazing charm. It's not your standard run of the mill bland Travelodge or Premier Inn.
Add the fantastic location, extensive car park, wonderful staff who clearly care and want you to have the best stay possible, substantial breakfast, value for money and finally incredibly comfortable beds/linen for a relaxing sleep.

Cons:

Nothing - was sad when I had to leave.

2026-04-01 • via Nuitee
J
John • couple • gb
9
Pros:

Vintage Victorian hotel , warm and cosy. Superb breakfast. Comfy lounge bar.

Staff very helpful. Great location.

Cons:

This is a listed building a must see and experience.

2026-03-26 • via Nuitee
G
Graham • couple • gb
7
Enjoyed our visit. Staff friendly and really helpful.
Pros:

Excellent location and fantastic breakfasts

Cons:

Rooms and bathrooms need upgrading

2026-03-23 • via Nuitee
A
Alick • solo_traveller • gb
6
2026-03-22 • via Nuitee
S
STEPHEN • solo_traveller • gb
8
Pros:

Breakfast was excellent.

2026-03-21 • via Nuitee
M
Matthew • solo_traveller • gb
8
Pros:

Central location. Excellent breakfast. Friendly staff.

Cons:

Finding the entrance in the dark on arrival.

2026-03-13 • via Nuitee
I
ivort820 • Business
2
AVOID
Pros:

An absolute dump of a hotel. From the moment you walk in to see the dirty carpets and damp smelling staircase, to the bedrooms which are in a state. The kettle was yellow(used to be white) wallpaper peeling off of the walls. Filthy windows. A triple room the size of a single in most hotels, with about 1 foot of space between beds. Ceiling light with dead insects inside. Dirty carpets in the room… which were holes too…No evening meals. Staff helpful but in need of some sort of uniform instead of whatever they found at the bottom of the basket that day.

2026-03-09 • via Tripadvisor
S
Simon • solo_traveller • gb
5
2026-03-09 • via Nuitee
S
Simon • solo_traveller • gb
6
2026-03-09 • via Nuitee
R
Robert • couple • gb
7
Fairly pleasant stay and very good staff
Pros:

The breakfast was good

Cons:

The bathroom door was very noisy when opened and closed

2026-03-07 • via Nuitee
S
Simon • couple • gb
9
2026-03-06 • via Nuitee
E
Edward • family_with_children • gb
6
2026-03-05 • via Nuitee
L
Lisa • extended_group • gb
8
2026-03-03 • via Nuitee
M
Michael Philip • solo_traveller • gb
9
A lovely, welcoming place to stay which I will happily recommend to friends and family
Pros:

A beautiful building, full of character and in a great location in the heart of the old town. Staff very friendly and welcoming. Great breakfast.

2026-03-03 • via Nuitee