The Grand Hotel

Hotels
7.6 (354 reviews)
Commercial Street , Lerwick , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Central location
Cons:
Dated rooms and infrastructure
Cleanliness issues

Categories

Cleanliness
5.36
The room cleanliness was unacceptable due to significant dust and grime, as noted in several reviews.
Service
9.33
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.37
Multiple guests praised the central location of the hotel as a significant positive.
Room Quality
5.82
Rooms were described as dated with peeling wallpaper and furniture needing an update.
Amenities
7.35
Amenities were mentioned but noted to be basic and in need of modernization.
Value for Money
7.31
Generally considered decent, but certain aspects were noted as iffy due to the room conditions.
Food and Beverage
8.36
Breakfast received positive remarks, being called excellent and well-prepared.
Overall Experience
7.93
Mixed feelings due to poor room quality but high service and location satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Historic Charm
Experience the allure of the 19th-century building in Lerwick at The Grand Hotel. Just 300 metres from Bain's Beach, our guestrooms offer free WiFi and a touch of history.

Comfortable Accommodation
Each room at our hotel is thoughtfully equipped with a wardrobe, flat-screen TV, private bathroom, cozy bed linen, and fluffy towels. Relax in style after a day of exploring the beautiful surroundings.

Convenient Location
Located a mere 41 km from Sumburgh Airport, The Grand Hotel provides easy access for travelers. Embrace the perfect blend of comfort and convenience during your stay with us.

Ready to immerse yourself in history and comfort? Book your stay at The Grand Hotel now!

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LSI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 354 reviews
Cleanliness: 5.36
Service: 9.33
Location: 9.37
Room Quality: 5.82
Amenities: 7.35
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.93
M
Michael • couple • gb
10
2026-01-27 • via Nuitee
L
Leigh • solo_traveller • gb
1
Deeply disappointing experience.
Pros:

Location

Cons:

The lobby and reception are extremely dated, which might have been forgivable had the room not been in such appalling condition. The level of cleanliness was unacceptable. The windows, walls, and light fixtures were coated in dust and grime. The waste bin hadn't been emptied, and contained beer cans, toilet paper, and used tea bags, among other items. The wallpaper was well past its expiration date - peeling, stained, and visibly neglected. The windowsill was visibly deteriorating to the point that fragments of the wood were littering the floor. The overall state of the room made it impossible to consider staying, and forced alternative accommodation to be booked. The property is in urgent need of an overhaul and a serious commitment to basic hygiene standards.

2026-01-20 • via Nuitee
S
Sarah • solo_traveller • gb
7
Pros:

Good selection and convenient location

Cons:

Dated decor

2026-01-20 • via Nuitee
M
Marion • solo_traveller • gb
9
2026-01-20 • via Nuitee
S
Stacey • extended_group • us
10
2026-01-19 • via Nuitee
J
James • family_with_children • gb
8
Pros:

Friendly staff, great breakfast, central location

2026-01-19 • via Nuitee
K
Kath • couple • gb
10
A holiday we will never forget, excellent, thank you
Pros:

Mickey's breakfasts are fantastic! Full scottish cooked breakfast with haggis, yum. Missing you already! And Janet and the other staff were so good not just sorting and bringing breakfast but with tips and advice on Shetland, thanks to you All.

Cons:

Not much at all, the Grand Hotel is an old and listed building so the owners cant put in a lift. But the grandeur and comfort more than make up for this. Plus the friendliness of Lisa, Barney and all their staff was fabulous, thanks to you all.

2026-01-19 • via Nuitee
A
APOSTOLOS • couple • us
10
It’s an old charming historic hotel in Lerwick with excellent service.
Pros:

The owner and the chef went beyond expectations.

Cons:

No elevator.

2026-01-15 • via Nuitee
C
Cyril • solo_traveller • fr
10
2026-01-13 • via Nuitee
K
keiko • solo_traveller • jp
8
2026-01-13 • via Nuitee
A
Andy D • solo_traveller • gb
8
Pros:

Location and fab breakfast 😋

Cons:

Old windows rattled.

2026-01-10 • via Nuitee
K
Kathryn • solo_traveller • gb
9
2026-01-03 • via Nuitee
S
Sameer • solo_traveller • gb
4
Pros:

Staff friendly and helpful
Central Lerwick location

Cons:

Dated rooms and infrastructure. Tired decor. Needs a significant investment.

2025-12-30 • via Nuitee
S
Subroto • couple • us
10
Pros:

Location, staff/owners, room.

2025-12-25 • via Nuitee
J
Joanne • solo_traveller • gb
10
Loved it.
Pros:

Brilliantly central in Lerwick The owner and staff did everything to make my stay as comfortable as possible.

Cons:

Nothing. Warm , clean, comfortable.

2025-12-24 • via Nuitee
N
Natalia • solo_traveller • gb
7
2025-12-17 • via Nuitee
M
Mark • solo_traveller • gb
5
2025-12-15 • via Nuitee
V
Vincent • extended_group • gb
9
Pros:

Breakfast was amazing, staff were very friendly and helpful

2025-12-08 • via Nuitee
N
Nick • solo_traveller • gb
7
Pros:

Scottish breakfast was excellent and the staff were very helpful as I had actually booked the following night. They sorted it out for me so I was grateful.

Cons:

I am waiting for a copy of my invoice.

2025-11-24 • via Nuitee
E
Elrick • solo_traveller • gb
5
Clean, tidy and value for money.
Pros:

Location was perfect, Bang in the middle of the town.

Cons:

Dated property in need of a modern revamp.

2025-11-21 • via Nuitee