The Grand Hotel

Hotels
7.6 (414 reviews)
Commercial Street , Lerwick , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Family rooms
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Central location
Cons:
Dated rooms and infrastructure
Cleanliness issues

Categories

Cleanliness
5.36
The room cleanliness was unacceptable due to significant dust and grime, as noted in several reviews.
Service
9.33
Staff were consistently described as friendly and helpful across multiple reviews.
Location
9.37
Multiple guests praised the central location of the hotel as a significant positive.
Room Quality
5.82
Rooms were described as dated with peeling wallpaper and furniture needing an update.
Amenities
7.35
Amenities were mentioned but noted to be basic and in need of modernization.
Value for Money
7.31
Generally considered decent, but certain aspects were noted as iffy due to the room conditions.
Food and Beverage
8.36
Breakfast received positive remarks, being called excellent and well-prepared.
Overall Experience
7.93
Mixed feelings due to poor room quality but high service and location satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:37

Property Description

Historic Charm
Experience the allure of the 19th-century building in Lerwick at The Grand Hotel. Just 300 metres from Bain's Beach, our guestrooms offer free WiFi and a touch of history.

Comfortable Accommodation
Each room at our hotel is thoughtfully equipped with a wardrobe, flat-screen TV, private bathroom, cozy bed linen, and fluffy towels. Relax in style after a day of exploring the beautiful surroundings.

Convenient Location
Located a mere 41 km from Sumburgh Airport, The Grand Hotel provides easy access for travelers. Embrace the perfect blend of comfort and convenience during your stay with us.

Ready to immerse yourself in history and comfort? Book your stay at The Grand Hotel now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LSI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.6
Based on 414 reviews
Cleanliness: 5.36
Service: 9.33
Location: 9.37
Room Quality: 5.82
Amenities: 7.35
Value for Money: 7.31
Food and Beverage: 8.36
Overall Experience: 7.93
A
Asbjørnsen solo_traveller no
1
2026-06-20 via Nuitee
N
Nikolay solo_traveller gb
8
2026-06-20 via Nuitee
J
Jane solo_traveller gb
7
2026-06-14 via Nuitee
E
Elizabeth couple gb
9
It would definitely be top of my list if I return. Felt like home while we were there.
Pros:

Couldn’t improve on location. Perfect position on Commercial Road, spitting distance from bars and restaurants.
The hospitality offered by all members of the team was outstanding. Harvey, the manager, was genuinely friendly and would do anything to help.
The lady in charge of the dining room (I’m sorry I didn’t get her name) went out of her way to make our stay memorable. Breakfast was fabulous.
The building was a little tired but full of character and history. I could only imagine how grand it must have been in its day.
Our room was cosy and comfortable and warm.

Cons:

The shower was disappointing and could have done with a bit of modernisation.

2026-06-12 via Nuitee
J
Joseph Robert couple gb
8
Brilliant location
Pros:

Amazing location, wonderful staff, great breakfast, good towels and plenty of hot water, slept really well

Cons:

Decor a bit tired and dilapidated but I think it adds to its charm

2026-06-11 via Nuitee
P
Patrick solo_traveller au
7
Nice stay
Pros:

Great staff, good location.

2026-06-09 via Nuitee
H
Honor solo_traveller au
10
2026-06-07 via Nuitee
R
Roslyn couple au
7
It’s ok, bit tired. Staff and breakfast are great.
Pros:

The location, one street back from the harbour was good. We had a front room and a view from the window.
The breakfast is amazing. Huge variety, juice, heaps of different cereals, fruit and the hot food option is huge. The breakfast room is beautiful.
The staff are lovely, friendly and chatty.
It’s clean.

Cons:

It’s tired, refurbishment is happening though. Bedrooms are small and it was the most expensive room on our entire trip. We couldn’t use the bathroom shower, no hot water or pressure. It wasn’t able to be rectified but we were given a key to a single room down the hall way for showering.
The stairs, no lift and it’s a long way to the third floor! Staff did help with bags on the way in.

2026-06-06 via Nuitee
B
barry solo_traveller gb
2
Cons:

Hotel 'offered' an early breakfast. However when I went down for breakfast, managed to have some fruit and yoghurt which was set out, but waited for more than 20 minutes and no staff came to serve coffee or any hot breakfast - really poor service. No staff to be seen anywhere - my taxi arrived and I had to go to the airport.

2026-06-03 via Nuitee
J
James extended_group gb
10
2026-06-02 via Nuitee
N
Nancy couple ca
7
Pros:

Great breakfast and perfect location in the city.
Harvey was fantastic. Carried our heavy luggage upstairs for us!

2026-06-01 via Nuitee
L
Lorna solo_traveller gb
1
Never stay again.
Pros:

Central

Cons:

My staff member stayed for work for 4 nights. The room was dirty, towels and sheets stained, tiles were mouldy and dirty. The hotel advertises a restaurant but doesn’t have one. Overall really horrid stay. Left a day early. Locals they spoke to said it was known to be a very poor hotel. Expensive.

2026-05-29 via Nuitee
M
Marit extended_group no
5
2026-05-28 via Nuitee
M
Morten extended_group no
8
Simple hotel, nice staff and good breakfast.
Pros:

It is what it is, a simple hotel from the 60s/70s that's remained the same, the pictures do the hotel justice, and the staff are nice. I quite liked the fabric of the bedding, which was a nice touch.

Cons:

The wifi simply does not work, and the mesh system set up is incorrectly set up, however, you're in Shetland, it doesnt really work anywhere.

2026-05-26 via Nuitee
J
Jill solo_traveller gb
7
Pros:

Very central location for shops and harbour. Very helpful staff and excellent, enormous breakfast. Plenty of public free parking at the back of the hotel. Comfortable bed. So warm we switched the heaters off.
Hotel did evening meals but unfortunately not on the night we stayed

Cons:

Grand by name, but sadly seen its best days gone by. Obviously the owner has/had not enough money to maintain everything to keep it up to it's name. Rather old fashioned, dated and run down in parts. We found it fine for one night.

2026-05-25 via Nuitee
M
michael solo_traveller us
10
2026-05-25 via Nuitee
A
Alan couple gb
5
Convenient, but unfortunately the facilities did not match its "Grand" title.
Pros:

Pleasant staff, very convenient location, and a splendid breakfast room.

Cons:

The hotel is in urgent need of a costly comprehensive refurbishment in order to bring up to the expected standard.

2026-05-22 via Nuitee
D
Derek solo_traveller nz
9
Pros:

Breakfast was excellent & all the staff were too
Location spot on

2026-05-22 via Nuitee
S
Sandra couple nz
7
2026-05-17 via Nuitee
B
Barry solo_traveller gb
6
Reasonably priced for the location, great breakfast, brilliant staff, would benefit from more modernisation
Pros:

Clean and quiet, great staff, excellent breakfast, though the hotel would benefit from some modernisation

Cons:

Getting tired in places, no evening meals, rooms a little cramped

2026-05-14 via Nuitee