The Queen's Hotel

The view of the water was nice. The cleanliness was very good. The mattresses and pillows need to be replaced. That being said, I slept well. The hotel, however, is in need of TLC. The location was excellent. The staff we met was kind. We were grateful for the availability.

Good no breakfast decor so old fashioned smelt foosty

We loved our brief stay at the Queen’s. My husband had been taken ill on arrival in Lerwick and we had to change our plans to let him rest up. We booked last minute and were surprised to be able to still choose a twin room with sea view. The sea literally lapped outside our window and the view was stunning.
The hotel has a fascinating history and is built actually into the sea so those who complained of damp should have gone some where else.
The shower was great with loads of instant hot water and the bathroom and linen were beautifully clean. The staff were really helpful. The night porter rummaged around and found me a bottle opener and there was cutlery in the room for our delicious fish and chips from the Fort café, given that the hotel’s restaurant is being refurbished.
We would definitely recommend the Queen’s and wish the new owners success in their quest to restore it to its former glory.

I booked two rooms for two nights at the Queen’s Hotel in Shetland, paying a premium rate and expecting a comfortable stay. Unfortunately, my experience fell short in several key areas.

On arrival, there were no staff on duty, and we waited around 20 minutes before being checked in. The overnight desk staff were also unhelpful when i needed help.

The most serious issue was that all my belongings — including clothes, toiletries, and medication — were removed from my room without explanation. When I reported this, the night porter could not locate them and called someone who promised to ring back, but never did. As I had an early flight the next morning, I was forced to travel for 14 hours without being able to wash properly. It took two weeks before some of my belongings were returned, and there was no proactive follow-up from the hotel.

The building itself is in poor condition, with peeling wallpaper, cracks in the walls, and signs of general disrepair. During my stay, the restaurant was closed for major renovations — something I was not informed about when booking.

Overall, the lack of communication, the handling of my personal belongings, and the condition of the hotel did not reflect the premium price paid. I hope management addresses these issues for future guests.

Beds and bathroom were clean. Hairdryer broken no remote for TV and I staff to be found.but it was good and central

The hotel was clean, warm but dated.
The staff were lovely and very helpful.
The fact that there was no restaurant meant no meal or breakfast but the staff advised me of lovely alternatives.
I believe the hotel has just changed hands so probably just getting things organised and i hope it works for them.

This place is shuttered but they are still taking prepaid reservations. I booked it online. Locals here say it’s being closed was a blessing in disguise since the place is essentially “a dump.”

Jayden, Megan and Shawn were friendly and helpful and kind. The hotel is very very old but beautiful and the beds clean and comfortable. The hotel is right in the water so you fall asleep to water lapping at the walls. The hotel is also super convenient as it is right next to the main shopping street. Highly recommend

Such a shame that a hotel in great
Location is getting bad reviews however although outside renovation being don inside very dates. Has so much potential. Room had rusted towel rail and toilet roll holder no shower wash in shower. Also no bar area or lounge or dining facilities yet still being advertised on Expedia as a hotel. I wouldn't even rate it as b and b as no food available . I do hope the owners manage to get upgrade done as going back 12 years our stay was excellent

Fantastic views from our room!

Please be aware of positive reviews on this property, the building is in a complete state of disrepair. It shows its age magnificently, and although

We needed to wait for a staff member to register us. We were given 2 adjoining rooms when we requested a triple accommodation. The hotel is right on the coast. No lift, restaurant, or bar were available.

£140 to stay in a property which would make a hostel look luxurious. No food available. Absolutely horrible however given choice so limited appears can charge whatever inflated price they like.

The hotel should not be open to paying guests. It needs a complete refurbished and lacks basic amenities and services that are not stated on the website.

Nice old style hotel. Room was comfortable. Great views across the water. Currently being renovated so no restaurant and reception is rarely staffed during the day.

The place is so dirty and under renovations, didn’t feel safe at all.
When I wanted to cancel my booking I was told i will not get a refund, that’s daylight robbery.
The property was advertised and there was no mention of it being under renovation.

I don’t usually leave negative reviews even if I have a bad experience but this hotel is really terrible, if it was a cheap rate you could understand, but we were knocking on almost £300 a night. Arrived there at 2.00pm, the time that check-in opens. No one there, reception has a phone and a note to call for assistance. There was 3 numbers, first two didn’t work. Third I got through to someone who said they would just ‘pop down’. 15 mins nobody arrived, tried calling the numbers again, nobody answers. Tried again and again and nobody responds. Ended up waiting almost an hour in their reception which has no wifi, no phone signal (so no 4G or mobile calls can be made), so sat waiting doing nothing. A guy arrives through the front door and gives us a key, no apologies, no small talk, just room number and here’s your key, just make sure you know there will be no breakfast. Room was terrible, wallpaper peeling off everywhere, heater massively dented, shower head held together by tape, windows rotting and permanently open, the tiny tv didn’t work, everything metal in the bathroom rusted. To be fair, the mattress was relatively comfortable but a very dated room that needs a lot of work but has been neglected for a long time. This isn’t just one room, this is the second time I have stayed there and the room (and reception experience) was just the same. The problem is that there is a lack of hotel rooms in Shetland and so you end up having no choice if you leave it late to book.

It's an old hotel that could be very nice and probably was at one time. Carpeting and wallpaper very worn. Bathroom was large and clean which was nice but faucet handles fell off when used, toilet paper roll kept falling off, etc.
TV didn't work and we were told someone would come check it out which never happened. Restaurant was closed so had to walk into the town every morning for breakfast and coffee.
Supposedly new owners who plan on fixing it up - would be interested if that happens.

Main lights didn’t work no soap shampoo or body wash supplied no breakfast

The Queens, is a timewarp but in a good way! The space is clean, comfortable warm and inviting! Absolutely fantastic service, if I return to Lerwick I will definitely staying at Queens!