The Green Village Boutique Hotel

Hotels
7.9 (100 reviews)
Calle 20 Avenida 10 y 15 , Playa del Carmen , mx

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Hermosa arquitectura
Buena ubicación
Cons:
Habitaciones sucias
Gestión desorganizada

Categories

Cleanliness
6.31
Las habitaciones estaban algo sucias. Falta limpieza en cuarto y el baño.
Service
8.28
Standard quality for this hotel tier.
Location
8.82
Ubicación.
Room Quality
7.27
Standard quality for this hotel tier.
Amenities
8.3
Standard quality for this hotel tier.
Value for Money
8.26
Standard quality for this hotel tier.
Food and Beverage
8.31
Standard quality for this hotel tier.
Overall Experience
7.68
Reflects the average experience based on various sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:54

Property Description

Luxurious Amenities: The Green Village Boutique Hotel offers a garden, swimming pool, roof-top terrace, and modern décor, creating a serene and upscale atmosphere for guests.

Convenient Location: Situated just minutes away from the vibrant 5th Avenue and the popular Mamitas Beach, guests can easily explore the best of what the area has to offer.

Entertainment and Relaxation: From a lounge TV with a movie theatre to high-speed internet, bike rentals, and massage treatments, this hotel ensures that guests have plenty of options for both entertainment and relaxation during their stay.

Ready to experience the perfect blend of luxury and convenience at The Green Village Boutique Hotel? Book now and make unforgettable memories!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for US$15 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$20 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 100 reviews
Cleanliness: 6.31
Service: 8.28
Location: 8.82
Room Quality: 7.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 7.68
N
Neisa extended_group co
10
Green en playa!
Pros:

Su arquitectura es hermosa, y el ambiente muy grato

2025-08-15 via Nuitee
V
Valli solo_traveller mx
8
Piu che soddisfacente
2025-08-09 via Nuitee
V
Vanina solo_traveller ar
7
Pros:

Ubicación

Cons:

Las habitaciones estaban algo sucias. Falta limpieza en cuarto y el baño.

2025-08-04 via Nuitee
S
Shuo solo_traveller cn
7
2025-07-29 via Nuitee
S
Shuo solo traveller cn
6
Pleasant
Pros:

Good kitchen

Cons:

Unorganized management

2025-06-29 via Nuitee
S
Schneider solo traveller mx
10
Exceptional
2025-06-09 via Nuitee
R
Rhea solo traveller nl
9
Superb
Pros:

Lovely hostel at great location

Cons:

There was only one small locker for the room. No independent lockers for each person.

2025-05-16 via Nuitee
C
Carris solo traveller us
9
Superb
Pros:

Property

Cons:

Bathroom water pressure and temp of water

2025-05-02 via Nuitee
G
Gerbrand solo traveller nl
5
Didn’t fit my (low) standards
Pros:

Original design

Cons:

Sometimes you just stay in a place you don’t like. Wasn’t clean, felt like people were living in the hostel for a while, toilet didn’t flush, lockers were broken or full of stuff left by others.

2025-05-01 via Nuitee
M
Martin young couple mx
10
Exceptional
Pros:

Perfectly positioned for our day trips we visted from Australia. There is an Oxxo convenience store on the next block that we used for coffee and snacks. Well decorated hostel, artisan staircase we stayed in our own room with a large bed. They even provided drinking water refills on each level. No hot shower so be brave, not as bad because it's warm in the region.

2025-04-22 via Nuitee
S
Selime family with young children ie
6
Good location very poor cleaning
Pros:

Good location

Cons:

Very poor facilities, not sure if the room was cleaned before they welcomed us. In general room, general areas and kitchen was not clean at all

2025-04-19 via Nuitee
S
Samantha solo traveller us
8
Very good
2025-04-16 via Nuitee
S
Sylviane solo traveller us
8
Good value-great location
Pros:

Great location and cool design. It is nice to have the restaurant on first floor. The mattress was not that comfortable with a big dip in the middle.

2025-04-15 via Nuitee
I
Idel solo traveller gb
5
Passable
2025-03-26 via Nuitee
M
Maria family with young children au
6
Pleasant
2025-03-23 via Nuitee
B
Brigita family with young children ca
5
Not recommended
Pros:

Price, location and the restaurant.

Cons:

This is one of those, you get what you paid for.

I had trouble during check-in. For some reason my name was booked for a few days after. When given my confirmation number, they found me but there is no name for it. After that, they didn't know how much to charge me so I had to show them what the price on my email. Then they were going to charge me about 1000mxn pesos more. So I again I had to tell them how much it should be.
There is no explanation during check in whatsoever. They took the payment, brought you to your room and that's it. When I asked, do we get a key, he said nope. No keys at all.
Wifi sucks.
Property showing elevator available but when asked at front desk, they said no elevator.
Pool looks unusable.
No lock at the door so I don't feel secured at all. I always book female dorm when staying at a hostel for security reason so this contradicts it. Washroom seems it hasn't been cleaned for a while. Half of the lights weren't working. My pillow smells. I had to change it with the one from an empty bed. This is the only hostel style bed where there weren't any curtain or cover around your bed so if ur stranger roommate is sleeping next to you naked, you can literally see everything, no privacy.
Front door is locked after a certain time at night so you would have to knock and wait for someone to open the door for you.
Construction is currently on across the street so if you wish to sleep in, good luck.
I don't recommend staying here if u care about safety, privacy and cleanliness.

2025-03-11 via Nuitee
S
Sarah solo traveller us
7
I highly recommend.
Pros:

I loved the female staff. They were so kind and just really lovely women. The beds were extremely comfortable. I liked the location.

Cons:

The WiFi was bad in the all female room and there was construction across the street during my stay

2025-02-28 via Nuitee
D
David solo traveller co
7
Good
2025-02-25 via Nuitee
A
Ashlynn solo traveller us
4
Disappointing
Pros:

I really enjoyed the green kitchen and, the cat Oreo plus the way they tried to make things right. I enjoyed the food and smoothies it was absolutely amazing and the kindness of everyone. I appreciate that my requests were taken into consideration and they changed the sheets and brought me what I requested and tried to fix the tv.

Cons:

I didn't like the fact that it seemed like the room was not used in a very long time so no attention was giving to it. I did get the king suite and, the first thing that struck me was the smell of mustiness. As it seemed like it wasn't aired out in a VERY VERY long time. The bed was very damp and musty, on top of that after examining the sheets they were dirty and it was brown stuff on the back of the pillow cases. I was grateful when they changed them. I also had to request a towel, toilet tissues, and paper towels. In addition to that, the television did not work at all, everything looked like it was not wiped down in a very long time, and construction was super loud right outside of the window. I just believe the amount of what I paid was way too much for the quality of the room.

2025-02-23 via Nuitee
S
Sarah solo traveller us
8
Very good
2025-02-21 via Nuitee