Chariton Hotel Alma

Hotels
6.8 (169 reviews)
31 Lorong Seri Impian 2 , Bukit Mertajam , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Location
Parking
Staff
Cons:
Cleanliness issues
Small room
Limited amenities

Categories

Cleanliness
5.3
The toilet roll was not refilled and there was running water noise in the bathroom.
Service
7.8
Standard service standard for a hotel of this rating.
Location
8.8
Location & Parking were appreciated, being next to malls and restaurants.
Room Quality
6.3
Standard Room was quite small and the room quality was questioned.
Amenities
5.8
Only a little soap provided, no water bottles, minimal amenities.
Value for Money
6.3
Room was considered pricey at nearly RM200 a night.
Food and Beverage
7.3
Standard quality for this hotel tier.
Overall Experience
6.8
Mixed feelings, mainly due to the concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:20

Property Description

Modern Amenities
Chariton Hotel Alma offers rooms with air conditioning, flat-screen TVs, and free WiFi for a comfortable stay.

Convenient Location
Situated within 18 km of Sunway Carnival Mall and 21 km of Penang Bridge, our hotel provides easy access to nearby attractions.

Helpful Staff
Our 24-hour front desk staff speaks English and Malay, ready to assist with any guest inquiries.

Book your stay at Chariton Hotel Alma for a convenient and comfortable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

6.8
Based on 169 reviews
Cleanliness: 5.3
Service: 7.8
Location: 8.8
Room Quality: 6.3
Amenities: 5.8
Value for Money: 6.3
Food and Beverage: 7.3
Overall Experience: 6.8
H
Hasan • solo_traveller • my
1
Pros:

The Philiphine staff not friendly,rude at customer.I ask about receipt but she still refuse

2026-01-26 • via Nuitee
N
Norizan • extended_group • my
8
Overall ok
2026-01-20 • via Nuitee
M
MUHAMAD • family_with_children • my
10
2026-01-14 • via Nuitee
F
Fareza • extended_group • my
7
2026-01-05 • via Nuitee
D
Dino • couple • my
9
2026-01-05 • via Nuitee
J
Jupilin • family_with_children • my
6
Cons:

Tv not function

2026-01-04 • via Nuitee
C
Chia • couple • my
8
2025-12-31 • via Nuitee
Y
yantie • extended_group • my
7
2025-12-30 • via Nuitee
H
Huey Huey • family_with_children • my
8
2025-12-29 • via Nuitee
M
Mok • couple • my
4
2025-12-29 • via Nuitee
S
SYAKIRAH • extended_group • my
7
Pros:

nice

Cons:

okay

2025-12-27 • via Nuitee
K
Khai Hom • family_with_children • my
7
2025-12-11 • via Nuitee
C
Corr • family_with_children • my
2
Utterly disappointed :-(
Pros:

Location & Parking.

Cons:

1) No seating area available for guests in the lobby except at the reception counter.

2) The TV & one of the sockets were faulty.

3) Different floors used different usernames, however, our floor was unable to connect to the Wifi. Reply from the receptionist "No idea".

4) The air in the room was 'fluffy'. Noticeably well on the surface of our phones after a prolonged period.

5) On the next morning, no running hot water even after 4 people finished taking showers. Reply from the receptionist "Have to wait for 5 minutes".

6) On the next day after our room was cleaned by housekeeping, the toilet roll was not refilled even though it was utilized completely. Which I had to get a new roll at the reception counter. In fact after checking in, our toilet roll only left less than half a roll and there was no spare roll in the room.

7) The sound of running water in the bathroom never stops.

8) The tap's water pressure was too high which easily splashed onto our clothes.

9) None of us were greeted or smiled upon by staffs since check in till check out.

10) It's kinda pricey for the room to cost nearly RM200 a night.

2025-10-20 • via Nuitee
N
Norbert • solo_traveller • at
7
Pros:

It was OK...
Staff also OK.
Location in BM is good next to Malls and Restaurants.

Cons:

Standard Room was quite small. No amenitis beside a little soap. No water bottels available but a water dispender at the Rezeption.

2025-09-16 • via Nuitee
J
jui ben • extended_group • my
6
Cons:

Room was small

2025-09-01 • via Nuitee
V
vinod • family_with_children • my
5
2025-07-28 • via Nuitee
W
Walter • family_with_children • my
7
2025-07-27 • via Nuitee
E
ELYNA • family_with_children • my
8
2025-07-22 • via Nuitee
S
Swee Yie • couple • my
8
2025-07-16 • via Nuitee
T
Tharmadevi • family with young children • my
8
Very good
Pros:

Nice hotel just the air conditioning problem other than that all good staff all so friendly

2025-06-11 • via Nuitee