Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Large room
Cons:
Language barrier at check-in
Bathroom cleanliness issues
Air conditioning control problems

Categories

Cleanliness
7.71
Some reviews noted cleanliness concerns, especially regarding bathroom maintenance.
Service
9.18
Overall positive sentiments with some noted language barriers at arrival.
Location
9.22
Excellent location close to metro and historical sites.
Room Quality
8.17
Rooms were generally large, though some reported small sizes and aging furniture.
Amenities
8.2
Amenities were satisfactory, though some minor complaints were noted.
Value for Money
8.66
Value perceived as fair, but issues with air conditioning affected experience.
Food and Beverage
8.21
Breakfast was generally good, but some variety concerns were raised.
Overall Experience
8.68
Mixed feelings due to specific service issues but overall a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 10:20

Property Description

Luxurious Accommodations
Empire Lisbon Hotel offers stylish and comfortable rooms with modern amenities. Each room is equipped with air conditioning, a flat-screen TV, and a private bathroom for your convenience. Enjoy complimentary toiletries and stay connected with free WiFi throughout the property.

Convenient Location
Situated near Lisbon's center, the hotel is a short distance from major attractions and shopping areas. With easy access to the metro station, guests can explore the city with ease. Whether you're interested in sightseeing or shopping, Empire Lisbon Hotel is the perfect base for your stay.

Exceptional Dining and Services
Start your day with a delicious continental breakfast served in the breakfast room. Explore a variety of dining options within walking distance or unwind with a drink at the hotel's bar. With a 24-hour front desk, the hotel ensures that your needs are met promptly and efficiently.

Book your stay at Empire Lisbon Hotel for a memorable and convenient experience in Lisbon.

Important information:

Please note that the full reservation amount must be paid upon check-in.

Please note that reservations of 5 rooms or more are subject to different policies.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 45 per person per night when using an existing bed.
    People 4 years old and over stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 7960 reviews
Cleanliness: 7.71
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.2
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
D
Dominic couple gb
4
Disappointing
Pros:

Great location, pleasant breakfast, friendly staff

Cons:

Firstly, when we first arrived, the advertising of the room felt misleading. The room on booking.com highlighted a balcony on the pictures, alongside a couch. Neither of those were provided.

Secondly, although the breakfast was pleasant, it felt too crowded, with guests constantly bumping in to each other with limited space.

Additionally, the room was cleaned on 2/4 of the nights. The previous 2 days we returned to the room at 3pm with no service provided. This resulted in a lack of basic necessities such as toilet rolls.

Finally, on our last day we discovered bugs all over the walls, which was very disappointing and now has us concerned about bed bugs in our clothes.

Although we enjoyed our stay in Lisbon, we wouldn’t return to this hotel again.

2026-04-11 via Nuitee
A
Ainhoa extended_group es
8
Pros:

Muy buen buffet de desayuno.

2026-04-11 via Nuitee
F
François solo_traveller fr
8
Cons:

Bruit de la rue la nuit

2026-04-10 via Nuitee
K
Katie family_with_children ca
9
2026-04-10 via Nuitee
M
Micaela couple ro
10
Highly recommended
Pros:

Very good position, very friendly staff, great breakfast, very clean

Cons:

We liked it all :)

2026-04-10 via Nuitee
C
Cristina couple es
7
Correcto
Pros:

Ubicación perfecta. Metro a 4 paradas del centro. Aeropuerto cerca. Con la app de bolt nos costó como 4€ coger un taxi.
Habitación limpia y espaciosa.

Cons:

El desayuno estaba bien aunque tardaban en reponer cosas que se habían acabado. La gente mezclaba las pinzas para coger la comida. Para alguien con alergias o intolerancias es peligroso y se debe vigilar.

2026-04-09 via Nuitee
J
Jurgen extended_group be
8
Goed City hotel, goede prijs-kwaliteit
Pros:

Zeer verzorg hotel op 5-7 min van Centrum

Cons:

Lichte lawaaihinder van de straat als je aan de voorkant slaapt, doch niet in de mate dat het onze nachtrust heeft verstoord.

2026-04-09 via Nuitee
R
Rodolfo couple pt
10
2026-04-09 via Nuitee
R
Rogério family_with_children pt
10
Pros:

Gostei se tudo , tudo impecavel .

Cons:

Nao tenho nada negativo a apontar .

2026-04-09 via Nuitee
N
Nicholas solo_traveller gb
8
A good base for exploring Lisbon.
Pros:

Convenient for the Metro - right by a station.

Cons:

Not much interaction with staff.

2026-04-09 via Nuitee
Z
Zsuzsanna extended_group hu
7
2026-04-09 via Nuitee
J
Jennifer family_with_children fr
9
Super!
Pros:

La chambre spacieuse, le petit déjeuner, le personnel aimable et le métro à côté de l'hôtel.

Cons:

Le bruit provenant de la route très passante

2026-04-08 via Nuitee
A
Antonio couple es
9
2026-04-08 via Nuitee
V
Victor couple us
10
Highly recommend
Pros:

Great service and prime location

2026-04-08 via Nuitee
H
Hanna couple es
9
Muy bien
Pros:

Buen desayuno, habitaciones limpias y cómodas, tiene un supermercado al lado y está a 10 minutos en metro del centro.

2026-04-07 via Nuitee
K
Kirtyn solo_traveller pt
8
2026-04-07 via Nuitee
M
MARCELO family_with_children br
8
2026-04-07 via Nuitee
N
Nadine couple ch
6
2026-04-07 via Nuitee
L
Lustukru family_with_children fr
8
Je recommande
Pros:

Il est bien desservi par le métro. Beaucoup de resto et fast food aux alentours donc c'est très pratique. La chambre est vraiment confortable. Le petit déjeuner est très bien et le personnel est accueillant.

Cons:

Nous avons eu problème de fuite au niveau des toilettes donc un peu gênant la nuit de dormir avec le bruit.

2026-04-07 via Nuitee
G
Georg family_with_children at
8
Pros:

Sauberkeit und Lage war einfach top .

Cons:

Zimmer war für 2 Personen relativ kein.

2026-04-06 via Nuitee