Sapa Hills Hotel

Hotels
8.8 (1133 reviews)
035 Muong Hoa , Sa Pa , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfy beds
Good value for money
Cons:
Cleanliness issues
Dated decor
Limited breakfast items

Categories

Cleanliness
7.94
Some reviews mention cleanliness positively, but one detailed a humid room which impacted comfort.
Service
9.41
Multiple reviews praised the staff for being welcoming, friendly, and attentive.
Location
9.45
Several comments highlighted the hotel's excellent proximity to city attractions and restaurants.
Room Quality
8.4
Mixed sentiments: some felt the rooms were decent, but mentions of dampness affected perception.
Amenities
8.93
Basic amenities were considered adequate, though some lacked variety.
Value for Money
8.89
General sentiment indicated good value relative to price, especially for location and breakfast.
Food and Beverage
8.94
Breakfast received positive feedback, though some found it simple.
Overall Experience
8.41
Overall satisfaction was mostly positive, though some points of frustration were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:57

Property Description

Luxurious Accommodation

Discover comfort and style at Sapa Hills Hotel, where every room is equipped with modern amenities like air conditioning, flat-screen TV, and free WiFi. Relax in the well-appointed rooms featuring city views and elegant bathrooms with complimentary toiletries.

Culinary Delights

Indulge in a culinary journey at our on-site restaurant offering a delectable fusion of Asian and European cuisine. Special dietary needs? Our menu includes dairy-free, vegan, and gluten-free options to cater to every palate.

Exciting Activities

Unwind with a game of darts or explore the picturesque surroundings with bike or car hire services available at the hotel. Visit nearby attractions like Sa Pa Stone Church and Ham Rong Garden for a memorable stay.

Experience luxury and convenience at Sapa Hills Hotel. Book your stay now for an unforgettable getaway!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children 7 years old stay for VND 100,000 per person per night when using an existing bed.
    People 13 years old and over stay for VND 225,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1133 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.93
Value for Money: 8.89
Food and Beverage: 8.94
Overall Experience: 8.41
L
Leon • family_with_children • nl
8
2026-02-14 • via Nuitee
T
Tống • solo_traveller • vn
8
Pros:

Nhân viên nhiệt tình

2026-02-13 • via Nuitee
S
sahoo • family_with_children • in
10
Pros:

Best helping guy.

2026-02-11 • via Nuitee
P
Paola • family_with_children • it
8
2026-02-11 • via Nuitee
U
Ulrich • family_with_children • de
8
Pros:

Hilfsbereitschaft der Mitarbeiter in Problemsituation, zuverlässige Vermittlung von Fremdleistungen

Cons:

Kein Licht am Sitzbereich.

2026-02-10 • via Nuitee
S
Sava • couple • ca
10
Pros:

Amazing location and the breakfast was great! The staff at the front desk helped us book everything, from the tours to the sleeper bus to the airport. Highly recommend.

2026-02-08 • via Nuitee
M
Masaster • family_with_children • fi
8
Hyvä hinta laatusuhde
Pros:

Iso huone, ystävällinen henkilökunta, kiva sijainti plussaa aamupala.

Cons:

Patja aivan liian pehmeä, huone oli kylmä ja kylmät lattiat, joutui pitkään lämmittämään ennen kuin sai lämpöiseksi.

2026-02-08 • via Nuitee
M
Magda Maja • solo_traveller • pl
9
It was lovely hotel and exceptional stuff
Pros:

I had a lovely experience at this hotel. My room on the 5th floor had an amazing view of the mountains! Strong AC with hitting option when super cold in Sapa! Big balcony with a table to chill after trekking. Stuff was very helpful and lovely. All receptionists and breakfast stuff always welcomed me with a big smile and calm spirit. There is an option to stay longer in the room (50% extra charge for a day) in case you planning a night bus! I enjoyed my stay. Thank You a lot for all help and great time

Cons:

They didn’t let me in to the room on the morning even there were no one. They wanted 50% of the room price… I understand it in the late check out but in this occasion when hotel was empty and my room was already ready for me… it could be nice to at least be able to leave my backpack there and refresh as I was anyway going for morning exploring…

2026-01-29 • via Nuitee
S
Stefan • couple • pl
10
2026-01-29 • via Nuitee
N
NGOC • couple • vn
8
Kỳ nghỉ thoải mái
Pros:

Phòng trên tầng cao có view tốt, thoáng mát, khu vực nhiều sương mù, thấy núi và thành phố rộng đẹp, phòng giống hình.
Ăn sáng cơ bản
Các bạn nhân viên phục vụ vui vẻ, nhiệt tình.
Khách sạn tốt với tầm giá.

Cons:

Không khí bị ẩm mốc
Ks nằm ở đường trung tâm nhỏ, đông xe, cầu thang hơi nhỏ.

2026-01-27 • via Nuitee
S
Simone • couple • it
9
Pros:

Staff very kind and available for helping me in organizing tour and transfer
Good position
Good breakfast

2026-01-25 • via Nuitee
M
Mohamed Hossam Mohamed Sedky • family_with_children • eg
10
Pros:

The staff was very helpful and kind, the room was wide and comfortable, the location is excellent, i wish i stayed more days there

Cons:

None

2026-01-25 • via Nuitee
A
Ann • family_with_children • ar
8
Pros:

Nuestra habitación tenía linda decoración y buena vista. El desayuno fué abundante. Aunque está sobre una calle transitada,no se escuchan los ruidos. Hay muchos negocios alrededor.

2026-01-22 • via Nuitee
R
Rotem • family_with_children • vn
7
2026-01-22 • via Nuitee
A
Abu Zak • family_with_children • om
10
Awesome Stay 😁
Pros:

Location and supportive staff especially Mr. Phin who spared no effort to support us whenever required.

2026-01-22 • via Nuitee
C
CHRISTOPHER • solo_traveller • au
9
I liked the hotel very much - my balcony was superb,, great breakfast and a dedicated staff.
Pros:

I found Sapa a fascinating city but I felt challenged by the reserved nature and the often unresponsive attitude of the local people,. The Hotel staff at the Sapa Hills Hotel were wonderful in their support and patience with me when I was feeling pressure. They became like a family, always ready to do whatever they could to make my stay as nice as possible. The room was clean, roomy and comfortable, and breakfast was wonderful - a great selection, very well prepared and yummy. For visitors to Sapa, I would suggest patience while getting used to a very special city, and firmness with the local peddlers as they follow you around trying to sell you traditional homemade craft goods. The crafts they sell are incredible and reflect intense labour and dedication, and the people following you really benefit from your support, Finally, the lady at the Tourist Information Centre was wonderful, ready to listen to concerns and help where she could.

Cons:

More information for visitors - maps, brochures, all the usual publicity that such a wonderful place deserves. It was easy to get lost, something that could be minimised with a more helpful attitude from the locals and clearer signposting.

2026-01-20 • via Nuitee
P
Pipattha • extended_group • th
10
2026-01-20 • via Nuitee
M
Mohan Kumar • couple • in
9
2026-01-20 • via Nuitee
P
Phillip • family_with_children • au
10
Pleasant stay and great staff
Pros:

Clean and great staff

Cons:

A bit dated and pedestrian walkway on the street of the hotel is not great.

2026-01-20 • via Nuitee
M
Minh • couple • vn
9
2026-01-19 • via Nuitee