WoodSpring Suites Austin South Central I-35

Great service, friendly & respectful

No breakfast or restaurant near property
Beds were too tall and inaccessible to wheelchair user

The hall had a weird smell and the room smelled like chemicals or cleaning products a lot

Elevator not working
Sheets gray and stained
One tiny bar of soap for shower and hands
No wash cloths, no hand towels, no kleenex
Only two pillow provided

No lounge chair in room, no coffee maker, elevator broken. Chair at desk, upholstery was worn with torn fabric.

We were unable to check into our room when we arrived at 4:00,pm because their systems were down. I contacted them at 10:30 pm to see if we could check in and was told yes because our room Was already paid in full but whrn we arrived there was no one at the front desk to give us a room card, nor a hotel phone available to dail 500 per their sign. I called the msin numbet several times and was advised I would have to get a refund from my third party I booked with. This is ridiculous that I paid for a room in full and was unable to check in due to no one being available to let us in. I have NEVER been to a hotel that didn't gave someone on site! I am requesting a full refund!

No elevator service

The elevator wasn't working, and I had to walk three flights of stairs. The lack of an elevator meant that room cleaning service couldn't access the upper three floors of the facility.

Very nice and clean

neglected, dirty hallways, smell of marijuana, noisy and incredulous staff, they don't know anything, laundry without supplies,

Clean and nice

parking lot was difficult to find and also the rooms were just horrible, no shampoo, no conditioner no soap. Also bed was like a rock and sheets stained.

no further comments, everything was good.

The best family was happy

Pretty nice for the price

It wasn't too bad! I ask for a room on the top floor for more quiet and nobody stomping above me. My room was clean but look like they didn’t clean the floor. Also the people next to me was playing music loud until 2am and one night I heard them arguing and yelling. The trash bags in the room are so cheap, my bags broke on me and didn’t have but one extra bag to use. No housekeeping while you stay I had to walk to the dumpster to take my trash bags.The front desk people are nice and it not too bad of a stay, It can be better though.

Very clean and quiet hotel people were very nice and room was very spacious and clean and comfortable

I liked the young lady who helped me with checking in. Very nice and helpful.

Lacking customer service. Kitchen had no essentials:/

Likes: Clean rooms, cooktop in kitchenette, secured doors in between lobby and hotel rooms.

Dislikes: No dishes/silverware/cookware provided in kitchenette.