WoodSpring Suites Austin South Central I-35

Hotels
•
Choice Hotels International
6.8 (132 reviews)
4911 S IH35, Austin, Texas, 78744 , Austin , US
1-512-344-9271

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Pets allowed

Facilities

Elevator
Fitness facilities
Front desk (limited hours)
Express check-out
Smoke-free property
Wheelchair accessible parking
Braille or raised signage
Parking (limited spaces)
Free self parking
Wheelchair-accessible public washroom
See all facilities

Review Highlights

Pros:
Friendly/helpful staff frequently noted
Good value for money / reasonable rates
Some rooms are clean, spacious and comfortable
Secured doors and generally good location
Cons:
Repeated cleanliness issues: odors, stained sheets, dirty hallways
Elevator often broken / accessibility problems
Missing amenities and toiletries (no shampoo, towels, dishes, coffee maker)
Occasional complete lack of front-desk staff and limited housekeeping
No on-site breakfast/restaurant and parking can be difficult to find

Categories

Cleanliness
4.8
Multiple reports of dirty/neglected hallways, strong chemical/muggy/marijuana odors, stained sheets and linens, and occasional lack of basic toiletries and towels.
Service
8.5
Mixed but often positive: several guests praised friendly and helpful front-desk staff; however there are serious lapses reported (no one on site for check-in, limited housekeeping, inconsistent service). Overall staff responsiveness tends to be good when present.
Location
9
Generally described as a good/reasonable location with secured doors; some guests noted difficulty finding the parking lot, but location itself and accessibility to local areas were praised.
Room Quality
5.6
Rooms vary: some are clean and spacious, but many reports of bad odors, stained sheets, firm/rock-like beds, worn upholstery, broken shower parts and occasional A/C failures and accessibility issues.
Amenities
4.5
Frequent complaints about missing amenities: no elevator service at times, no coffee maker, no dishes/silverware in kitchenettes, limited toiletries, no housekeeping while staying, and lack of on-site restaurant/breakfast.
Value for Money
9
Multiple guests commented that the hotel represents good value or is 'pretty nice for the price' despite shortcomings, making it attractive for budget-conscious travelers.
Food and Beverage
4
Explicitly lacking: guests reported no breakfast or on-site restaurant and no basic bathroom/shower supplies provided in many stays.
Overall Experience
9
Mixed overall: while cleanliness and amenities issues lower satisfaction, the combination of helpful staff when present, good location and strong perceived value leads many guests to view stays as acceptable or worthwhile for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Amenities
Enjoy a fit lifestyle with our fitness center and stay connected with complimentary Wi-Fi. Our vending machine is perfect for quick snacks.

Featured Amenities
Benefit from express check-out, laundry facilities, and free self-parking. Our elevator adds convenience to your stay.

Home-like Accommodations
Relax in our guestrooms with kitchen facilities. Entertainment options include flat-screen TVs and free Wi-Fi, making you feel at home.

Make your stay in Austin memorable, book WoodSpring Suites Austin South Central I-35 for a comfortable and convenient experience!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

See all policies

Location

Guest Reviews

6.8
Based on 132 reviews
Cleanliness: 4.8
Service: 8.5
Location: 9
Room Quality: 5.6
Amenities: 4.5
Value for Money: 9
Food and Beverage: 4
Overall Experience: 9
J
Jimmy
10
Pros:

Great service, friendly & respectful

2025-10-07 • via Nuitee
W
William
2
Pros:

No breakfast or restaurant near property
Beds were too tall and inaccessible to wheelchair user

2025-10-06 • via Nuitee
L
Luis
4
Pros:

The hall had a weird smell and the room smelled like chemicals or cleaning products a lot

2025-10-03 • via Nuitee
M
Manuela • family
2
Pros:

Elevator not working
Sheets gray and stained
One tiny bar of soap for shower and hands
No wash cloths, no hand towels, no kleenex
Only two pillow provided

2025-09-30 • via Nuitee
D
Dennis
2
Worn out
Pros:

No lounge chair in room, no coffee maker, elevator broken. Chair at desk, upholstery was worn with torn fabric.

2025-09-25 • via Nuitee
L
LaKesha
2
Horrible Hotel with No Front Desk Staff
Pros:

We were unable to check into our room when we arrived at 4:00,pm because their systems were down. I contacted them at 10:30 pm to see if we could check in and was told yes because our room Was already paid in full but whrn we arrived there was no one at the front desk to give us a room card, nor a hotel phone available to dail 500 per their sign. I called the msin numbet several times and was advised I would have to get a refund from my third party I booked with. This is ridiculous that I paid for a room in full and was unable to check in due to no one being available to let us in. I have NEVER been to a hotel that didn't gave someone on site! I am requesting a full refund!

2025-09-21 • via Nuitee
M
Myo
6
Pros:

No elevator service

2025-09-13 • via Nuitee
R
Roger
6
Pros:

The elevator wasn't working, and I had to walk three flights of stairs. The lack of an elevator meant that room cleaning service couldn't access the upper three floors of the facility.

2025-09-13 • via Nuitee
E
Ever
10
Pros:

Very nice and clean

2025-08-30 • via Nuitee
K
Katya • family
2
Pros:

neglected, dirty hallways, smell of marijuana, noisy and incredulous staff, they don't know anything, laundry without supplies,

2025-08-03 • via Nuitee
N
Nathan
10
Pros:

Clean and nice

2025-07-28 • via Nuitee
A
Ashley
2
Pros:

parking lot was difficult to find and also the rooms were just horrible, no shampoo, no conditioner no soap. Also bed was like a rock and sheets stained.

2025-07-24 • via Nuitee
M
Maricela • family
10
Pros:

no further comments, everything was good.

2025-07-17 • via Nuitee
J
Jesus
10
5 stars
Pros:

The best family was happy

2025-07-16 • via Nuitee
C
Corey
10
Pros:

Pretty nice for the price

2025-07-16 • via Nuitee
E
Ericnisha
6
Hotel review
Pros:

It wasn't too bad! I ask for a room on the top floor for more quiet and nobody stomping above me. My room was clean but look like they didn’t clean the floor. Also the people next to me was playing music loud until 2am and one night I heard them arguing and yelling. The trash bags in the room are so cheap, my bags broke on me and didn’t have but one extra bag to use. No housekeeping while you stay I had to walk to the dumpster to take my trash bags.The front desk people are nice and it not too bad of a stay, It can be better though.

2025-07-12 • via Nuitee
N
Nathan • family
10
Pros:

Very clean and quiet hotel people were very nice and room was very spacious and clean and comfortable

2025-07-12 • via Nuitee
C
Charles
10
Pros:

I liked the young lady who helped me with checking in. Very nice and helpful.

2025-07-04 • via Nuitee
J
John • partner
6
Pros:

Lacking customer service. Kitchen had no essentials:/

2025-06-21 • via Nuitee
J
Jonathan • family
10
Pros:

Likes: Clean rooms, cooktop in kitchenette, secured doors in between lobby and hotel rooms.

Dislikes: No dishes/silverware/cookware provided in kitchenette.

2025-06-09 • via Nuitee