Novotel Guwahati GS Road

Hotels
•
Novotel
9.2 (733 reviews)
G S Road Downtown Dispur Assam , Guwahati , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good location
Delicious breakfast
Cons:
Missing kids play area
Some cleanliness issues noted
Service level fluctuated in some instances.

Categories

Cleanliness
8.56
Some issues reported with cleanliness near the toilet.
Service
9.83
Overall strong positive sentiment towards staff hospitality and assistance.
Location
9.57
Central location with easy access; positively mentioned.
Room Quality
9.02
Rooms were described as comfortable and nicely designed.
Amenities
8.55
Kids play area was noted as missing, but other amenities found satisfactory.
Value for Money
9.51
Overall experience deemed worth the cost.
Food and Beverage
9.06
Breakfast was varied and praised; food quality generally satisfactory.
Overall Experience
9.53
Overall positive experience with memorable elements highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:06

Property Description

Infinity Pool and Bar for Ultimate Relaxation:
Indulge in luxury at Novotel Guwahati GS Road with its stunning infinity pool and vibrant bar, perfect for unwinding after a day of exploring.

Wellness and Fitness Facilities:
Stay active and rejuvenated during your stay with access to the hotel's spa and fitness centre, ensuring a holistic experience for all guests.

Delicious Dining Options for Every Palate:
Satisfy your cravings at the on-site restaurant offering a diverse range of international and Asian delicacies, including Halal and Vegetarian choices, complemented by a hearty breakfast spread each morning.

Experience comfort, convenience, and exceptional hospitality at Novotel Guwahati GS Road. Book your stay now for a memorable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GAU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children from 16 years old to 17 years old stay for Rs. 1,500 per person per night when using an existing bed.
    People no matter the age stay for Rs. 1,500 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 733 reviews
Cleanliness: 8.56
Service: 9.83
Location: 9.57
Room Quality: 9.02
Amenities: 8.55
Value for Money: 9.51
Food and Beverage: 9.06
Overall Experience: 9.53
K
Kering • couple • in
10
2026-02-11 • via Nuitee
M
Makam • solo_traveller • in
8
2026-01-31 • via Nuitee
R
RICKY • couple • in
10
2026-01-31 • via Nuitee
L
LESTER • couple • in
7
Cons:

Breakfast buffet was average. Food lacked taste.

2026-01-29 • via Nuitee
L
Lyngdoh • couple • in
10
2026-01-28 • via Nuitee
D
Dr Arvind • family_with_children • in
10
2026-01-23 • via Nuitee
V
Vasanth Kumar • solo_traveller • ie
10
Pros:

The girl in reception was helpful. They have amazing breakfast.. especially amazing south Indian breakfast

2026-01-23 • via Nuitee
V
Vatsal • solo_traveller • gb
10
2026-01-20 • via Nuitee
R
Roshan • solo_traveller • in
4
Disappointing
Pros:

The bathtub wasn’t cleaned, there was hair. The tap wasn’t working and the shower head was not proper

Cons:

Cleanliness and taps not working

2026-01-20 • via Nuitee
P
Pradosh • solo_traveller • in
10
2026-01-20 • via Nuitee
H
Hazarika • solo_traveller • jp
1
最悪 (Worst)
Pros:

食事が良かった

Cons:

On 14 January 2026, a few hours after the free cancellation deadline, I realized that my intended check-out date should have been 18 January instead of 19 January. I immediately initiated a cancellation/modification request using the official procedures provided on the Booking.com platform.
While the platform offered three options (direct call, online message and email), the email request function was non-functional, leaving me only with the two options (Direct call and online messaging option.
I therefore, sent two formal cancellation/modification requests through the Booking.com system, and Attempted to contact Novotel Guwahati’s reservation desk multiple times by phone between 14 and 15 January, with no one picking up the phone.
Upon my arrival at the hotel on 15 January at approximately 19:30, I personally explained the situation at the reception (Which is equivalent to the direct call option as described above).
The hotel manager, Mr. Aryan Grewal, informed me that since the booking was made through Booking.com, the hotel could not take any action, but assured me that he would “look into the matter and get back to me.”
Despite staying at the hotel for three nights, no response or clarification was provided during my stay.
On 18 January at around 11:30 AM, when I approached the reception to check out, Mr. Grewal abruptly informed me that I would be charged for the night of 18 January, despite not staying on that day, stating again that “nothing can be done.”
Left with no alternative and no prior notice, I was compelled to pay for a night I did not use and then check out.

No professionalism

2026-01-20 • via Nuitee
M
Momi • family_with_children • in
9
2026-01-19 • via Nuitee
K
Kaustav • solo_traveller • in
5
Cons:

The rooms were okay. But I faced an issue with the AC which was not resolved properly. I was not offered any alternate room

2026-01-19 • via Nuitee
S
Smita • family_with_children • in
9
overall, wonderful stay.
Pros:

Breakfast was good.

Cons:

Swimming pool needs to be maintained better.

2026-01-19 • via Nuitee
G
Gonum • family_with_children • in
9
2026-01-19 • via Nuitee
K
Komal • extended_group • in
10
2026-01-19 • via Nuitee
M
Meyisangla • couple • in
2
2026-01-13 • via Nuitee
S
Sanjiv • couple • zm
9
Great Team and That Made The Difference @ Novotel Guwahati...
Pros:

The team was amazing ... Piyanka at the front desk is exceptional and Payal, Monkoosh (Apologies if I am spelling the name wrongly) in the restaurant at the first floor exceeded our expectations always. Thank you Guys for the efforts you made to make our stay comfortable.

Cons:

Room was dirty and things like locker etc did not work well. But all credit goes to the Team at the front desk for sorting everything out as we mentioned these things to them. We were upgraded immediately and things were sorted on top priority and have no complains.

2026-01-13 • via Nuitee
K
Khanin • solo_traveller • nz
4
Won’t stay again
Pros:

Nothing much

Cons:

Staff food corridors had foul smell should be even a 3 star hotel

2026-01-12 • via Nuitee
A
Ajay • extended_group • za
7
2026-01-08 • via Nuitee