Candlewood Suites Pensacola - University Area by IHG

Hotels
•
Candlewood Suites
8.4 (358 reviews)
1953 Northcross Lane , Pensacola , US
+1 850-435-4690

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean or very clean rooms reported by many guests
Full kitchens in rooms (good for long stays)
Comfortable, spacious rooms and blackout curtains
Convenient location near interstate/restaurants/stores
Quiet rooms and comfortable beds (frequent positive mention)
Cons:
Multiple reports of no breakfast or only minimal fruit/coffee
Some guests reported dirty rooms, mildew smell, filthy fixtures
Pet fee considered high by several guests
Occasional maintenance issues (broken toilet seat, tiles, TV setup)
Parking can be difficult when hotel is full
Pool smaller than some guests expected

Categories

Cleanliness
8.1
Mostly described as clean in many reviews ("always clean", "very clean", "clean rooms"), but several reports of unclean rooms, gritty floors, dishes with food, mildew smell and a filthy shower create mixed sentiment—overall slightly above average but with notable negative incidents.
Service
9.8
Service is consistently praised: staff described as amazing, wonderful, very helpful, polite and offering good local suggestions. Multiple reviewers call out excellent front desk interactions and helpfulness.
Location
9.6
Location is frequently noted positively (close to interstate, restaurants, stores nearby); reviewers repeatedly call out the convenient placement of the hotel.
Room Quality
9.5
Rooms are generally described as spacious, comfortable and with full kitchens (good for long stays). Some guests reported issues (hard bed, broken tiles, TV/setup problems, occasional odors or dirty pullout mattress), but the majority describe very comfortable, well-equipped rooms.
Amenities
9.5
In-room kitchens, full-size fridges, pool and lobby areas are mentioned positively; rooms come with long-stay conveniences. Main downside repeatedly noted is lack of a proper breakfast offering and occasional parking difficulty.
Value for Money
8.1
Mixed perceptions: several guests feel it is good value ("nice room for price"), while others call out being overcharged, high pet fees and paying too much for limited benefits—overall modestly above average but split.
Food and Beverage
3
Frequently cited complaint: no breakfast or only a minimal fruit/coffee stand. Multiple reviews explicitly list 'no breakfast' as a con, driving a low score for food/beverage.
Overall Experience
9.6
Overall sentiment skews positive: many guests say they'd stay again, enjoy the location and staff, and appreciate the room amenities. A subset had clearly poor stays, but the balance of reviews expresses a favorable overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Outdoor Pool and Pet-Friendly Rooms
Enjoy a year-around outdoor pool and pet-friendly rooms with fully equipped kitchenettes at Pensacola University Candlewood Suites.

Convenient Amenities
Relax in rooms with an executive desk, speaker phone, and a reclining couch. Take advantage of the free self-service laundry and enjoy extras like a private bathroom and complimentary WiFi.

On-Site Facilities
Experience a 24-hour front desk, business centre, and a free movie library at your disposal. Stay active at the on-site fitness centre and grab essentials at the Candlewood Cupboard convenience store.

Book your stay now at Candlewood Suites - Pensacola - Uni for a comfortable and convenient experience near Pensacola Beach and local attractions.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PNS

Location

Guest Reviews

8.4
Based on 358 reviews
Cleanliness: 8.1
Service: 9.8
Location: 9.6
Room Quality: 9.5
Amenities: 9.5
Value for Money: 8.1
Food and Beverage: 3
Overall Experience: 9.6
T
Tammy • couple • us
10
Awesome stay
Pros:

The property is always clean and the staff is amazing!

2026-10-27 • via Nuitee
J
Jerry • solo_traveller • us
10
2026-09-16 • via Nuitee
C
Chavez • solo_traveller • us
10
2026-09-11 • via Nuitee
H
Hilary • couple • us
3
Wa way over priced dirty hotel
Pros:

I have stayed at Candlewood suits in other locations and they have always been so nice and clean . This one was a shocker. We had to ask for another room the first was so dirty looked like they had not even cleaned it , second room slightly better but still dirty , dishes in the cabinet had food on them . Floor was gritty and you are only allowed one small towel per person. I also booked through booking.com given a price for which in the past was what I was charged. We always travel with a pet . This place charges 50 dollars a night for a pet .. I ended up paying what you would for a luxury hotel for this dump with no breakfast or benefits what so ever.

Cons:

Nothing and i would not pick it again. They are a rip off

2026-09-10 • via Nuitee
A
anitra • solo_traveller • us
10
Pros:

The front desk was wonderful and very helpful.
The room was super and comfortable.

Cons:

Nothing everything was great !!?

2026-09-07 • via Nuitee
W
Williams • solo_traveller • us
10
Pros:

The facility was very clean and very nice the staff was very helpful and very kind

Cons:

I like that the facility had a kitchen where you could cook your own food

2026-09-01 • via Nuitee
J
James • couple • us
9
Good but not great!!
Pros:

Clean, quiet, close to interstate and restaurants!

Cons:

Toilet seat broken, door out of adjustment!

2026-08-30 • via Nuitee
S
Sewell • solo_traveller • us
10
Pros:

Great room and loved the full kitchen

2026-08-24 • via Nuitee
G
Grace • couple • us
10
2026-08-21 • via Nuitee
T
Tony • couple • us
10
2026-08-20 • via Nuitee
M
Mcclain • couple • us
10
2026-08-20 • via Nuitee
K
Kevin • solo_traveller • us
8
Pros:

Spacious, clean, and convenient

Cons:

Hard bed! Broken tiles in bathroom floor

2026-08-17 • via Nuitee
K
Kevin and Jill • solo_traveller • us
9
Pros:

Great customer service, clean rooms, lobby and pool areas. Quiet rooms especially at night,comfortable beds, black out curtains, full size fridge, comes with everything you need for a long term stay.

Cons:

Parking can be difficult, especially at night when the hotel is full. No big deal.

2026-08-15 • via Nuitee
L
Long • extended_group • us
9
2026-08-11 • via Nuitee
T
Theresa • family_with_children • us
10
Pleasant cozy stay
Pros:

Nice location and very clean staff was amazing

Cons:

Na

2026-08-11 • via Nuitee
T
Tiffany • couple • us
8
2026-08-09 • via Nuitee
J
Josie • couple • us
7
2026-08-04 • via Nuitee
I
Isaiah • couple • us
10
2026-08-03 • via Nuitee
O
Oneal • family_with_children • us
10
The stay was nice and would definitely stay there again.
Pros:

Room was clean and comfortable.had all the amenities

Cons:

The pool was smaller than expected

2026-07-23 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Polite check in person
He offered some great suggestions for food.
He was also funny... which is a very good thing

Cons:

Only issue... sounded like water running (not dripping) from the above floor, could only hear it in our bathroom... my daughter could hear it in her entire room.
Reported it to front desk the next morning

2026-07-23 • via Nuitee