Holiday Inn Express & Suites - Parkersburg East by IHG

Hotels
•
Holiday Inn Express
8.5 (144 reviews)
10057 Emerson Avenue Parkersburg, WV 26104 , Parkersburg , US
+1 304-916-7380

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly and helpful staff
Very good breakfast / great selection
Spacious rooms
Easy access to highway
Toiletries available on request
Cons:
Report of bed bugs and refused refund
Mildew smell reported in specific rooms
Was charged twice (billing issue)
Some guests found beds hard / mixed comfort
No in-room coffee pot / limited gluten-free options
Breakfast can be crowded at peak times

Categories

Cleanliness
6.89
Most reviews state rooms and property were very clean, but multiple specific complaints (mildew in rooms 220 and 119 and a report of bugs in a bed) reduce confidence in consistency.
Service
9.36
Staff repeatedly described as friendly, helpful and attentive (assisted with early check-in, accommodated guests during a busy festival); one noted refund dispute is an outlier amid generally strong service comments.
Location
8.9
Several guests noted the hotel is easy to find with good highway access and called it the best in the area; one negative booking/app location incident appears unrelated to the hotel itself.
Room Quality
7.35
Rooms were described as spacious and comfortable by many, but issues include hard beds for some guests, mildew smell in specific rooms, and a serious bed-bug report affecting perceived room quality.
Amenities
8.88
Good on-site amenities reported: solid breakfast offerings, toiletries available on request; minor gaps include lack of in-room coffee pots and mixed preferences for A/C/fan noise.
Value for Money
8.34
Many guests called it a great/fantastic option and the best hotel in the area, supporting good value; billing and refund issues reported by a few guests lowered perceived value for some.
Food and Beverage
9.39
Breakfast repeatedly praised as delicious with great selection and staff keeping up during busy periods; minor critiques about powdered/scrambled eggs and limited gluten-free baked goods.
Overall Experience
8.86
Majority of stays described as excellent with clean rooms, helpful staff and strong breakfast; a few significant negatives (bugs report, refund/charging issues, mildew) tempered the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Amenities

Holiday Inn Express & Suites - Parkersburg East offers a blend of comfort and convenience with its indoor pool, fitness centre, and hot tub. Guests can unwind and relax after a long day of travel or work.

Convenient Facilities

From free WiFi throughout the property to a business centre and a 24-hour front desk, every need is catered to at this IHG Hotel. The shared lounge and ATM add to the ease of stay, ensuring a stress-free experience for all guests.

Prime Location

Located in Parish-Morris Subdivision, this 3-star hotel provides easy access to the Mid-Ohio Valley Regional Airport, just 1 km away. With free private parking, guests can explore the area with ease before returning to the comfort of their rooms.

Book now for a seamless stay at Holiday Inn Express & Suites - Parkersburg East, an IHG Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PKB

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 144 reviews
Cleanliness: 6.89
Service: 9.36
Location: 8.9
Room Quality: 7.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 8.86
L
Lyn Boyd-Bauer • family_with_children • us
10
2026-10-20 • via Nuitee
L
Leanne • family_with_children • us
10
If we are in area again will stay in the future
Pros:

Easy to find, was very clean, staff was very friendly and attentive.

Cons:

Nothing was all good

2026-10-19 • via Nuitee
B
Becky • couple • us
10
2026-10-18 • via Nuitee
C
Charles • couple • us
8
Good place to stay.
Pros:

We did not stay for breakfast.

Cons:

It was a little crowded and lots of kids but not noisy or disturbing.

2026-10-11 • via Nuitee
C
Crick • couple • us
1
WE DID NOT STAY BECAUSE THERE WERE BUGS IN THE BED AND WE WERE REFUSED A REFUND.
Pros:

WE DID NOT STAY BECAUSE THERE WERE BUGS IN THE BED AND WE WERE REFUSED A REFUND.

Cons:

WE DID NOT STAY BECAUSE THERE WERE BUGS IN THE BED AND WE WERE REFUSED A REFUND.

2026-10-09 • via Nuitee
W
Wise • solo_traveller • us
10
Absolutely Perfect
2026-10-07 • via Nuitee
D
Darlene • extended_group • us
8
2026-09-19 • via Nuitee
J
Jennifer • family_with_children • us
8
We enjoyed our stay especially the food choices at breakfast!
Pros:

The breakfast was really good! The staff did an Amazing job keeping up with the food during a very busy weekend due to a nearby huge festival.

Cons:

No coffee pot in room

2026-09-14 • via Nuitee
K
Keister • solo_traveller • us
9
Pros:

the breakfast was delicious staff was friendly and helpful. Very clean rooms and property.

Cons:

I rented 2 rooms rooms, 220 smells like mildew and so does room 119.

2026-09-14 • via Nuitee
T
tagliarini • extended_group • us
7
2026-09-06 • via Nuitee
K
Katie • family_with_children • us
9
2026-09-03 • via Nuitee
R
Ruth • extended_group • us
5
Clean rooms.
Pros:

Breakfast was ok. I don't like powdered eggs. No gluten free muffins or bread.

Cons:

Beds were hard. Pillows good. Breakfast was just ok.

2026-09-01 • via Nuitee
D
David • extended_group • us
10
Great
Pros:

Clean rooms, nice staff and a very good breakfast.

Cons:

N/A

2026-08-30 • via Nuitee
A
Amy • couple • us
1
2026-08-24 • via Nuitee
M
Mary Ann • couple • us
10
2026-08-18 • via Nuitee
B
Britney • family_with_children • us
8
Pros:

Breakfast was good they had available toiletries at request with the front desk and everyone was nice and hospitable

Cons:

N/A

2026-07-13 • via Nuitee
G
Gabby • solo_traveller • us
10
Best hotel in the area
Pros:

Rooms were spacious and very clean, staff was incredibly helpful and friendly when we were fleeing from a horrendous hotel and helped us get into our new rooms significantly earlier than check-in time. Great breakfast and easy access to the highway!

Cons:

Nothing, it was fantastic from check-in to check-out

2026-07-13 • via Nuitee
R
Robin • solo_traveller • us
9
2026-07-11 • via Nuitee
A
Annette • couple • us
9
Nice place Nice people good place to stay
Pros:

The owner the staff the linen the pillows

Cons:

Faster elevator

2026-07-06 • via Nuitee
K
Kelly • couple • us
10
Excellent!
Pros:

Breakfast was good and had a lot of options.

2026-07-06 • via Nuitee