Gateway Hotel

Hotels
8.3 (4207 reviews)
Khaleed Bin Waleed Street , Dubai , AE

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent service from the staff
Spacious and clean rooms
Cons:
Location is not ideal
Cleanliness issues reported

Categories

Cleanliness
7.69
Reports of cleanliness were mostly positive, though some guests mentioned issues such as pests.
Service
9.66
Multiple reviews highlighted excellent and attentive service, with specific praise for staff members.
Location
7.7
Some guests mentioned that the hotel is not centrally located and experienced traffic issues.
Room Quality
8.65
Rooms were described as spacious and comfortable, with daily cleaning.
Amenities
8.18
Amenities were generally considered good, although some suggestions for improvement were noted.
Value for Money
8.14
Many guests found the stay worthwhile for the price, despite some high price complaints.
Food and Beverage
7.69
Although breakfast was generally good, variety was criticized by some guests.
Overall Experience
8.66
Overall experience was positive, with high praise for the staff and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:56

Property Description

Welcome to Gateway Hotel, where modern luxury meets Dubai’s vibrant culture!

Contemporary Accommodations
Relax in our stylish rooms featuring flat-screen TVs, air conditioning, and plush bedding. Enjoy a minibar and tea/coffee facilities for your convenience, complemented by a refreshed look with modern furnishings.

Unwind and Recharge
Take a dip in the inviting outdoor pool or work up a sweat in our fully equipped fitness centre. After a day of exploring, relax in the shared lounge—a perfect place to unwind and connect with fellow travelers.

Ideal Location
Nestled just 700 metres from the historic Dubai Museum and a short distance from the Dubai Metro Green Line, our hotel offers easy access to the city's top attractions and Dubai International Airport.

Make your reservation at Gateway Hotel today and experience the best of Dubai!

Important information:

Please note that all guests are required to show an original Passports or Emirates ID and credit card upon check-in.

Please note that a pre-authorization of one night will apply at the time of booking.

Please note that Gateway Hotel does not serve alcohol.

Please note that this is a nonsmoking property.

Group policy: when booking 10 or more rooms, new cancelation and payment policy will apply.

Parking is free for all guests staying with Gateway Hotel, a refundable deposit of 100/AED will be taken for parking key.

Kindly note that an airport pick-up and drop is available on request for Dubai International Airport only and is chargeable.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 4207 reviews
Cleanliness: 7.69
Service: 9.66
Location: 7.7
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.14
Food and Beverage: 7.69
Overall Experience: 8.66
K
Khaled • solo_traveller • ae
8
Very good
Pros:

Parking, A.C

Cons:

Location

2026-09-19 • via Nuitee
H
HASHIM • couple • qa
7
Had a pleasant stay at the hotel. The rooms were clean and comfortable, the staff were friendly and helpful, and the fac
Pros:

The rooms were clean and comfortable,friendly and the facilities were well maintained.

Cons:

Location because of the traffic block

2026-09-19 • via Nuitee
P
Pandey • couple • ae
10
2026-09-19 • via Nuitee
K
Khaled • solo_traveller • ae
8
2026-09-19 • via Nuitee
A
Abdul • solo_traveller • ae
8
2026-09-19 • via Nuitee
M
Marcu • solo_traveller • de
3
2026-09-18 • via Nuitee
P
poonam • solo_traveller • mu
8
2026-09-17 • via Nuitee
F
Faaz • solo_traveller • om
1
Pros:

لم يعجبني شي

Cons:

المرافق والغرف غير نظيفه الموقع سئ تعامل الموظفين بطئ في الاستجابه

2026-09-17 • via Nuitee
M
Mubin • family_with_children • be
1
Not recommended if travelling with family
Pros:

The staff was supportive and helpful

Cons:

I was very disappointed with my experience. Before our arrival, we were not informed that we would be relocated to another hotel due to an alleged electrical issue at the Gateway Hotel. We only found out upon arrival, which was very inconvenient, especially since we were traveling with family.
The alternative hotel provided was far below expectations. The rooms were old, and the bathroom and shower facilities were outdated as well. Although we were given the option to cancel the booking, this was not a practical solution after arriving with family and luggage.
As a result, we had to spend a significant part of our first day searching for another hotel and moving again, which disrupted our plans and caused unnecessary stress. Despite the inconvenience, lost time, and additional hassle, no compensation or goodwill gesture was offered.
Overall, the lack of communication, poor alternative accommodation, and absence of customer care made this a very disappointing experience. I would not recommend this hotel based on how this situation was handled.

2026-09-16 • via Nuitee
P
PRITHVI • solo_traveller • pk
10
2026-09-16 • via Nuitee
K
Khaled • couple • sa
10
شكرا لكم جميعا
Pros:

تجربة جميلة

Cons:

لاشي يذكر

2026-09-15 • via Nuitee
T
THIAGARAJANMANI • solo_traveller • om
3
Worst place to stay but best rating by booking dot com
Pros:

Ok for money rest all useless

Cons:

Very bad house keeping and Cleanliness, can't keep your leg on the floor, after many time requested in the reception won't take any action, you will be bitten by lot of insects from the bed
Booking in gate ways sending all the guests to admiral hotel opp to gateways saying some maintenance, booking dot come promote and 5 star ratings based on the booking dot com profit so better not to believe booking dot com..

2026-09-14 • via Nuitee
A
Anthony • solo_traveller • ae
5
2026-09-14 • via Nuitee
E
Evangeline Jael • solo_traveller • ga
8
2026-09-14 • via Nuitee
H
Hannaleena • solo_traveller • au
8
Pros:

Excellent service from the delightful and efficient reception staff. Very convenient location and access to public transport.

2026-09-13 • via Nuitee
A
Ashraf Nouri • solo_traveller • ae
4
2026-09-13 • via Nuitee
H
Hina • solo_traveller • ae
1
Never to book again
Pros:

Nothing

Cons:

They dont have electricity they shifted the guests to another hotel which we did not book

2026-09-11 • via Nuitee
F
Francois dominique • solo_traveller • au
10
2026-09-10 • via Nuitee
M
Mhlonishwa • couple • za
1
2026-09-06 • via Nuitee
S
Shihab • couple • om
1
The photos are much different than the reality ... very bad stay
2026-09-05 • via Nuitee