Il Sereno Lago di Como

Il Sereno may very well have set the bar for hospitality and customer service in my opinion.
We were set to visit Il Sereno in April. Due to circumstances by Sereno Hotels, our reservations were moved to Villa d’Este two weeks prior to our arrival.
What happened over this next two weeks is why I am determined to come back and stay at Il Sereno. It’s one thing to have a beautiful hotel and facilities - but it’s the people that make you stay, and come back. I think customer service is really proved when things go wrong, not necessarily when they go right.
With just two weeks to go, we had a full itinerary set with Il Sereno. The concierge was brilliant at picking restaurants and setting a boat rental, along with plans for shopping and sightseeing. When it was determined that we were moving to Villa d’Este m, the concierge and guest relations team at Il Sereno worked tirelessly to confirm, relocate, and retool our itinerary. Keeping in mind that Villa d’Este is a larger hotel with a full service Guest Relations team, Il Sereno took complete ownership of our experience and managed to ensure our satisfaction - despite not staying with them. They communicated relentlessly with us, many times in the middle of the night, to make sure we were cared for.
The arrangements they made for us at Villa d’Este were above and beyond what we had planned for, and they made sure we had an unforgettable experience.
There is no doubt we will be back to Lake Como, and when we do it will be with Il Sereno. If you have any thought on where to stay - Il Sereno should be it.
Very special thanks to Giulia, Giorgia, and especially Claudio, who contacted me while on his vacation to ensure we were cared for. I can’t believe the lengths this team went to when presented with a problem, and their commitment to customer service and hospitality is unmatched.

Location, cleanliness, view from the room, design

La gentillesse du personnel qui est au petit soin
La superficie des chambres, l’emplacement
La modernité de l’hôtel

Exceptional stay! The location, service, and food were all outstanding. Everything was so enjoyable that we didn’t want to leave. This was truly a stay to remember, and we will definitely be back.

We just finished a 6 night stay in Alcove Suite to finish our 2 week Italy & Switzerland trip and boy it was great way to end it. The hotel is uniquely special and it starts when you pull up and make the walk to the lobby. The resort is impeccable in every way and what sets it apart are the great people. We can’t say enough good things about all of the people who helped us and some special shoutouts to Dennis in the pool area, Federica in the spa and Leonardo the bread man on the wait staff. The room was just as described and twice a day mad service was just perfect. We used the spa twice for massage services and were at the pool every day. We also did a 6 hour boat tour with Fabrizio and took out the personal sized boats for 2 hours ourselves.

Breakfast every day at the restaurant or in our room was great and so many options. We did dinner 3 nights at Al Lago and it got better every night. There are some other choices where you can walk to Torno or get car service to Como or Blevio but it will cost you. Dinner option here at hotel or in your room will be better than going anywhere else.

Overall we cannot recommend this place more on lake como as far enough away from busy towns of Bellagio or Varenna but I would choose to stay here every day. Menaggio was our favorite town as more laid back and less crowded. Thanks to everyone here at the hotel that made our vacation special.

Architecture, rooms, breakfast, location and great staff.

Everything

I truly enjoyed my stay at Il Sereno. The hotel is modern, beautifully designed, and its strongest asset is the stunning location with breathtaking views over Lake Como. All rooms have lake views and feature spacious balconies, which is a major highlight. The design is contemporary and elegant.
The restaurant was a standout — both the food and the atmosphere were excellent. I especially appreciated the F&B team, who were highly professional and welcoming. Overall, the service across the hotel was of a high standard. Communication through WhatsApp with the hotel staff was smooth and helpful.
I also enjoyed the well-organized boat tour of the lake. Everything from check-in to departure was handled efficiently and with care.

I’m still dreaming about our stay at Il Sereno and wishing we could return every year.

This hotel was a splurge for us, and I wasn’t sure if its minimalist style would feel truly luxurious. I was so wrong. Il Sereno’s understated design is paired with a level of comfort and beauty that feels effortlessly upscale. And the views? Absolutely priceless.

The staff made our stay even more special. With such an intimate property, we were able to get to know them, and their thoughtful touches made our 10-year anniversary unforgettable.

We had the privilege of experiencing both the Lario Suite and the Corner Suite—each spectacular in its own way. The Corner Suite offers sweeping views, but the Lario Suite wins for its massive closet (perfect for a longer stay!).

Thank you, Il Sereno, for an incredible experience. ❤️

PS—Ignore that one negative blog review floating around out there. It couldn’t be further from our experience.