La Lisa Hotel Surabaya

Hotels
9.2 (78 reviews)
Jalan Raya Nginden No. 82 , Surabaya , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Good location
Value for money
Cons:
Inconsistent cleanliness
Pool too small
Food quality could improve

Categories

Cleanliness
8.1
Some reviews indicated the room was not clean, and there were issues with cleanliness in the bathroom.
Service
9.98
Many reviews praised the staff for being friendly, welcoming, and helpful.
Location
9.61
Multiple reviews mentioned the convenient location near the city center.
Room Quality
9.56
Rooms were often noted to be spacious, clean, and comfortable.
Amenities
9.09
Facilities were generally appreciated, though specific amenities like the gym were noted as being under renovation.
Value for Money
9.05
The hotel was described as offering good value for the price, though some exceptions were noted.
Food and Beverage
8.6
Food quality could be improved per some reviews, particularly the breakfast options.
Overall Experience
9.57
Overall experience was positive, with guests appreciating the ambience and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:39

Property Description

Luxurious Accommodation

La Lisa Surabaya offers a luxurious stay with modern amenities. The rooms feature flat-screen TVs, free WiFi, and a cozy ambiance for a comfortable experience.

Delicious Dining Options

Indulge in a culinary journey at the on-site restaurant, serving delectable Indonesian and Asian cuisine. Start your day right with a buffet breakfast to fuel your adventures in Surabaya.

Relaxation and Recreation

Unwind by the year-round outdoor pool or explore nearby attractions like the House of Sampoerna and Surabaya Zoo. Whether for leisure or business, La Lisa Surabaya caters to all your needs.

Book your stay now at La Lisa Surabaya for an unforgettable experience in Surabaya!

Important information:

Please note that additional guests above the maximum room occupancy will incur an additional charge of IDR 300,000 per adult.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: SUB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for Rp 350,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 78 reviews
Cleanliness: 8.1
Service: 9.98
Location: 9.61
Room Quality: 9.56
Amenities: 9.09
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.57
M
Muhammad Shaif • extended_group • my
1
2026-01-23 • via Nuitee
M
Maggy • family_with_children • id
7
Pros:

The etnic ènviŕonment and ornament Super

Cons:

The water pool was too small

2026-01-05 • via Nuitee
M
Maggy • family_with_children • id
7
2026-01-05 • via Nuitee
F
Fitry • family_with_children • id
6
Pros:

Lokasi dekat dg pusat kota

Cons:

Tempat parkir kurang
Handuk Kotor dan sabun-sampo tidak diisi ulang ketika habis

2025-12-29 • via Nuitee
C
clairelW5266JZ • Solo travel
10
Relaxing
Pros:

Staff was very welcoming, flexible regarding my check out time and helpful. The room and bathroom were very spacious and clean.

2025-12-15 • via Tripadvisor
P
Putri Mayuni • family_with_children • id
10
Pros:

the staff very responsive and helpfull

2025-12-08 • via Nuitee
L
Luca Ramon • family_with_children • ch
8
2025-12-07 • via Nuitee
M
MIROSŁAW • extended_group • pl
9
Pros:

Bardzo miły personel. Dobra lokalizacja.

2025-11-23 • via Nuitee
S
Sophie • extended_group • at
9
2025-11-17 • via Nuitee
K
Koos • family_with_children • id
3
Pros:

Eigenlijk niets

Cons:

Geen warm water tijdens douchen, zeer beperkte parking, groente bevroren bij diner, prijsverhouding ontbijt slecht( 100 k pp)
Had een paar flesjes bier besteld voor de avond, bleven 2 flesjes over welke ik wilde retourneren. Kon niet..

2025-11-14 • via Nuitee
Y
Yasir • couple • in
8
2025-11-10 • via Nuitee
A
AjengFebyani • Family
10
Excellent Service
Pros:

Hotel Clean and the staff so friendly..
Budget hotel with pool facility, the room is comfortable, very recommended!
Has a good time during stay, the service was excellent!
Thank you Team Hotel La Lisa..

2025-10-30 • via Tripadvisor
T
Tze Chong • couple • sg
10
Pros:

Good view, clean and comfortable, nice and friendly staff

Cons:

Gym under renovation

2025-10-30 • via Nuitee
Y
Yves • couple • ch
7
2025-10-30 • via Nuitee
C
Claude • solo_traveller • au
10
A very good value for money. Above all, the ambience of the hotel is excellent
Pros:

Very artistically decorated in every area of the hotel. The room is nice, breakfast very good and staff very helpful snd friendly.

2025-10-27 • via Nuitee
A
alexandrafZ5338IB • Family
10
What we expected:)
Pros:

The staff at the reception were very comprehensive as they allowed us to stay in our room a little longer as we couldn't sleep during the night due to a nocturnal excursion. The room is nice and clean, and the room service offers a nice variety of different indonesian dishes that we enjoyed before our sleep! Very recommended!

2025-10-25 • via Tripadvisor
M
Marijke • solo_traveller • nl
6
Cons:

Kamer was niet schoon. Ook stond er bij aankomst nog roomservice van de vorige gaat op de gang. Dit stond er de volgende ochtend nog steeds.

2025-10-11 • via Nuitee
M
Marten • family_with_children • nl
7
Pros:

Space

Cons:

Renovation

2025-09-09 • via Nuitee
R
raaqueel05 • family_with_children • es
8
Good for v&b
Pros:

The king size bed

Cons:

Many mosquitos at the room

2025-09-07 • via Nuitee
N
Niccolò • extended_group • it
9
Pros:

Great room with everything you need and awesome bathroom.

2025-08-30 • via Nuitee