Royal Canaan Nairobi Hotel

Hotels
•
Independent
8 (53 reviews)
Lr No 1/574 Tigoni Road Off Chakka Road, Kilimani, Nairobi, Nairobi, 00100 , Nairobi , KE
254-70-9464000

listing image 1
Show all photos

Facilities

Meeting rooms
Full-service spa
Fitness facilities
Area shuttle (surcharge)
No single-use plastic straws
Comprehensive recycling policy
Health club
No single-use plastic stirrers
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Great customer service

Categories

Cleanliness
7.83
Standard quality for this hotel tier.
Service
8.3
Excellent customer service as noted in the review.
Location
8.84
Excellent location as highlighted in the review.
Room Quality
7.79
Standard quality for this hotel tier.
Amenities
7.82
Standard quality for this hotel tier.
Value for Money
7.78
Standard quality for this hotel tier.
Food and Beverage
7.83
Standard quality for this hotel tier.
Overall Experience
7.8
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:27

Property Description

Luxurious Spa and Recreational Amenities
Indulge in massages and facials at the full-service spa or unwind at the health club, outdoor pool, and sauna.

Gourmet Dining and Entertainment
Experience international cuisine at Mosaic restaurant with a poolside bar, plus 24-hour room service. Enjoy a drink by the poolside bar.

Convenience and Comfort
Guestroom features include LCD TVs, wired internet, and private bathrooms with complimentary toiletries. For business needs, there's a business center and event facilities, plus a roundtrip airport shuttle and free valet parking.

Discover pure luxury at Royal Tulip Canaan Nairobi, your gateway to relaxation and sophistication. Book now for an unforgettable stay!

Important information:

  • Pool access available from 7:00 AM to 6:30 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Covid

    Minimum age for proof of COVID-19 vaccination requirement: 18

  • Covid

    Guests must provide proof of COVID-19 vaccination

See all policies

Location

Guest Reviews

8
Based on 53 reviews
Cleanliness: 7.83
Service: 8.3
Location: 8.84
Room Quality: 7.79
Amenities: 7.82
Value for Money: 7.78
Food and Beverage: 7.83
Overall Experience: 7.8
B
Bashir
10
Pros:

Excellent location and great customer service

2025-07-15 • via Nuitee
A
Anton
8
Pros:

I enjoyed the stay and want to thank you everyone for their friendly service.

2025-06-10 • via Nuitee
A
Abeba Baraki • friends
10
Pros:

I had a fantastic stay at this hotel! The facilities are impressively modern one standout feature was the automatic door sign system for "Clean" or "Do Not Disturb," which was both convenient and thoughtful. The room was spotless and well-maintained, and the staff were incredibly friendly and helpful throughout my stay. Great job to the entire team!

2025-06-01 • via Nuitee
R
Rajeev
10
Pros:

Good facility, good service, good restaurant

2025-04-03 • via Nuitee
E
Edwin
10
Pros:

Good place, friendly for both the pocket, guest and value for money.

2025-03-31 • via Nuitee
L
Lucy • partner
10
Pros:

Clean and pleasant. Great for a small meeting or celebration but also Staycation.

2025-03-24 • via Nuitee
P
Poul
6
Fair hotel
Pros:

Fine hotel. Very little space for work.
Useless pool. Outdoor area uncosy.
Nice personnel. Decent food.
Good gym! - but needs a cleaning.
Fine but small rooms.

2025-03-01 • via Nuitee
J
Jonathan
10
HIGHLY RECOMMENDED
Pros:

We would like to thank the staff they were so good to us and we highly recommend this place. Family friendly and helpful

2025-02-07 • via Nuitee
M
Mohamed
10
Pros:

I like about the quietness of the property.great customer services. The buffet at dinner wasn’t that great hopefully, they will offer variety of options. But overall great experience. Coming back soon inshallah.

2024-03-01 • via Nuitee
A
Adebisi
8
Pros:

The place was beautiful and serene

2023-11-27 • via Nuitee
H
Hugh
4
Disappointing
Pros:

The corridors smelt like cigarettes. I was given a box of a room with 2 ridiculous sized chairs that were completely out of place for such a small room. AC was just air and no chill. Changed to a bigger room, also an odd space with a small window and an enormous blank wall that should’ve been a window . Won’t be back.

2023-10-25 • via Nuitee
A
Abdulaziz
6
Pros:

Staff are not very welcoming

2023-07-14 • via Nuitee
A
Atef
2
Poor maintenance, cold shower
Pros:

It was my 3rd stay at Royal tulip and unfortunately with same bad experience with a basic issue which is the shower : cold and leaking, when i did the check-in at 10pm i kindly asked the front desk agent to give me a room without shower problem, and this is what he confirmed to me, but at my surprise: cold water & leaking shower, they couldn't do anything that night and morning time i took a cold shower too, and just two hours before my check-out they suggested to me another room which doesn't make sense.

2023-05-02 • via Nuitee
R
Rosemary
10
Pros:

This is a nice location, away from the areas that riot when there is political unrest. The hotel is lovely. The staff is friendly, and there is a nice mall with food within a block or so if you get tired of hotel food. The hotel food is also good, but I like to get out and look around.

2023-04-05 • via Nuitee
E
EYOBO MOSES KUOL • partner
10
Pros:

Location, safety, and cleanliness

2023-03-28 • via Nuitee
A
Atef
8
Nice Hôtel
Pros:

Level hotel, friendly welcoming staff, clean well designed lobby and restaurant areas, very confortable room, well located in Kilimani, very quiet area compared to neighbourhood, the only issue is with the SHOWER : water mixer needs maintenance.
I will return again.

2023-03-20 • via Nuitee
O
Obinna
4
Pros:

Phone wasn't working, they never even checked phone or AC before checking me into the room. Quite unpleasant experience. Food was great and food service was great.

2022-08-30 • via Nuitee
T
Tsedenia
10
Pros:

I loved my stay at Royal Tulip! The staff is so friendly, the rooms are super clean and the beds are comfortable. The front desk staff was also very accommodating of several changes in my travel plans. Anita at the front desk is so nice and welcoming. Thank you for a wonderful experience!

2022-05-03 • via Nuitee
S
Steven • family
4
Pros:

Not clean. Carpet in room is very dirty/stained.

2022-02-04 • via Nuitee
E
Edwin
8
Good stay
Pros:

Good spacious and modern rooms. However service can improve. Some areas in the corridor smell stale cigarette smoke.

2021-12-07 • via Nuitee