Cleo Hotel Jemursari Surabaya

Hotels
7.2 (37 reviews)
JL RAYA JEMURSARI NO 157 , Surabaya , ID

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Polite and humble staff
Cons:
Significant nighttime disturbance and corridor noise
Security concerns: strangers knocking on doors late at night

Categories

Cleanliness
7.6
Standard quality for this hotel tier.
Service
9
Staff described as very humble and polite; service is a clear positive in the review.
Location
9
Location explicitly mentioned as a positive in the review.
Room Quality
4
Negative sentiment due to significant nighttime disturbance, corridor noise and strangers knocking on doors affecting room comfort and privacy.
Amenities
7.6
Standard quality for this hotel tier.
Value for Money
7.7
Standard quality for this hotel tier.
Food and Beverage
7.7
Standard quality for this hotel tier.
Overall Experience
5
Headline and details indicate a bad overall experience driven by nighttime disturbances and security concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-22 08:46

Property Description

City View Rooms with Modern Amenities
Experience comfort and convenience in our air-conditioned rooms equipped with cable TV, a safety deposit box, and complimentary toiletries. Enjoy stunning city views right from your window.

24-Hour Front Desk and Business Facilities
Our dedicated staff is available round the clock for valet parking, luggage storage, and any assistance you may need. Take advantage of our business center and meeting rooms for your professional needs.

Dining Options and Nearby Attractions
Indulge in delicious meals at our on-site restaurant or opt for room service for a private dining experience. Explore popular landmarks like Sharp Bamboo Monument and Submarine Monument just a short distance away.

Book now for a memorable stay at Cleo Hotel Jemursari Surabaya!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.2
Based on 37 reviews
Cleanliness: 7.6
Service: 9
Location: 9
Room Quality: 4
Amenities: 7.6
Value for Money: 7.7
Food and Beverage: 7.7
Overall Experience: 5
S
Suresh Kumar • solo_traveller • in
1
Bad experience
Pros:

Location and the staffs are very humble and polite.

Cons:

Lot of disturbance on the night time. Some strangers are knocking the door on Saturday night between 12-4am. Many of the people are walking on the corridor between 12-4am. Lot of noise from the entire corridor by the people who were stayed.

2026-04-13 • via Nuitee
S
Setiawan • young couple • sg
8
Very good
2025-02-17 • via Nuitee
J
John • solo traveller • my
7
Good
Pros:

Friendly staff

Cons:

Smell of cigarette smoke coming from nearby room during night

2024-12-16 • via Nuitee
E
Ezra • young couple • id
7
Good
2024-11-18 • via Nuitee
T
Tim • solo traveller • us
8
Very good
Pros:

It was a very nice place to stay and I will definitely think about staying there again when I visit again in the future. Thank you for accommodating me.

Cons:

The question about a quiet room got my attention. If I remember correctly it seemed like I could hear several things while I was there that I couldn't pin point where the sounds were coming from since I was at the end of the hallway. I kept hearing the door to the stairway shut cause I was next to it and couldn't figure out why it was shutting so many times throughout the night. I was thinking how many people are using the stairs while people are trying to sleep. But all in all it was a good stay!

2024-08-06 • via Nuitee
A
Azra • review category business travellers • my
8
Very good
2024-07-29 • via Nuitee
A
Andik • review category business travellers • id
8
Very good
2024-06-05 • via Nuitee
H
Horta • review category business travellers • tl
10
Exceptional
2024-05-13 • via Nuitee
H
Horta • review category business travellers • tl
6
Pleasant
2024-05-13 • via Nuitee
N
Nayarini • family with young children • nl
9
Superb
2024-04-28 • via Nuitee
N
Nayarini • family with young children • nl
8
Very good
Pros:

The room is good, clean and enough for short stay.

Cons:

Every night I can't sleep. Because so noisy . So many people do car or motor racing on the street in midnight.
Just get sleep almost mornings and feel tired Of this. I thought is just one night.. But almost every night.

2024-04-28 • via Nuitee
A
Alben • young couple • id
10
Exceptional
2024-04-04 • via Nuitee
Y
Yonathan • family with young children • id
7
Good
2024-01-01 • via Nuitee
F
Florence • family with young children • id
8
Very good
2023-12-29 • via Nuitee
F
Florence • family with young children • id
9
Superb
Pros:

It's worth to pay, staffs are helpful, easy access, the Aircon was perfect, hot water as well & they have coffee shop at the lobby & receptionist near the lift to the rooms

Cons:

I think the lift need to be well maintained? Because they have quiet annoying sounds (both lifts) I'm not engineering but I mean as long as it's safe

2023-12-28 • via Nuitee
L
Luky • solo traveller • id
7
Good
2023-12-23 • via Nuitee
V
Vishal • review category business travellers • id
10
Exceptional
Pros:

food was good but less variety .

2023-12-15 • via Nuitee
A
Ahmad • young couple • ae
7
Good
Pros:

It was fine

2023-10-29 • via Nuitee
N
Nur • solo traveller • my
6
Pleasant
2023-10-12 • via Nuitee
F
Firdaus • review category business travellers • id
3
Poor
Pros:

Clean

Cons:

Staffs don't refill the breakfast session, so you have to eat with whatever left

2023-10-11 • via Nuitee