INSAIL Hotel (Shenzhen Dongmen Branch)

Hotels
6.9 (31 reviews)
No. 1043 Lianxing Mansion, Middle Wenjin Road, , Shenzhen , cn

Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Helpful staff
Better room given for inconvenience
Cons:
Room cleanliness
Mouldy smell
No breakfast service

Categories

Cleanliness
4.79
The room had a mouldy smell and was reported as dirty.
Service
9.76
Helpful and kind staff who offered a better room for the inconvenience.
Location
6.8
Overall not the best localization if you want to stay in Shenzhen.
Room Quality
5.75
Humidity issues and unpleasant smells reported.
Amenities
8.78
Basic amenities available; however, breakfast was not served despite claims.
Value for Money
7.74
You get what you pay for.
Food and Beverage
3.79
No breakfast service despite being charged for it.
Overall Experience
7.76
Overall disappointing stay with multiple issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:06

Property Description

Convenient Location
Shenzhen Yingshang Hotel Dongmen Branch, located in the vibrant Luohu district, offers easy access to major attractions like Shenzhen Civic Centre and He Xiangning Art Museum. With Shenzhen Stadium just a short drive away, guests can immerse themselves in the city's culture and entertainment.

Comfortable Accommodation
Each room at the hotel is equipped with free WiFi, a wardrobe, and a private bathroom with complimentary toiletries. After a day of exploring the city, guests can relax in the cozy and well-appointed rooms, ensuring a restful stay.

Personalized Service
The attentive reception staff is always ready to assist guests with area recommendations and travel tips, making their stay memorable and hassle-free. Start your day right with a delicious buffet breakfast, setting the perfect tone for a day of adventure in Shenzhen.

Book your stay at Shenzhen Yingshang Hotel Dongmen Branch for a delightful and convenient experience in the heart of the city.

Important information:

This property reserves the right to release the room after 17:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

6.9
Based on 31 reviews
Cleanliness: 4.79
Service: 9.76
Location: 6.8
Room Quality: 5.75
Amenities: 8.78
Value for Money: 7.74
Food and Beverage: 3.79
Overall Experience: 7.76
T
thomas family_with_children de
10
2025-12-11 via Nuitee
S
s.babou family_with_children dz
3
2025-11-12 via Nuitee
Y
Yuen couple hk
2
Very disappointed, the comments of the reviews are not as described.
Pros:

No

Cons:

Everywhere. It is old, dirty, bad smell

2025-11-11 via Nuitee
J
Joshua solo_traveller us
5
2025-11-05 via Nuitee
M
Mohsen family_with_children fr
10
2025-10-22 via Nuitee
N
Natalia couple no
4
You get what you pay for.
Pros:

Helpful and kind staff.

Cons:

Booking.com said that the hotel provided breakfast, which I wanted and therefore paid for. When we arrived at the hotel, the staff was confused when we asked them about breakfast time. Turns out that they never did serve breakfast there. They did have pictures of a breakfast buffet on their booking site though.

The staff gave us a better room for the inconvenience. Otherwise, very humid rooms, only 1 elevator for the whole building, bathroom smelled like sewage and overall not the best localization if you want to stay in Shenzhen. You get what you pay for.

2025-07-31 via Nuitee
H
Hinckley couple my
7
2025-07-20 via Nuitee
A
Anonymous young couple hk
4
Disappointing
Pros:

Mouldy smell, made us cough all night

2025-06-24 via Nuitee
O
Oliver solo traveller mx
10
Exceptional
2025-05-27 via Nuitee
M
Mahad family with young children au
3
Poor
Cons:

It was below <3 stars. And showing 4 stars in the app. No food no restaurant. I suppose to have breakfast free but they don't even have restaurant.

2025-05-03 via Nuitee
I
Imtiaz solo traveller gr
5
Passable
2025-04-16 via Nuitee
C
Christian family with young children hk
6
Pleasant
2025-04-14 via Nuitee
T
Tono solo traveller es
10
Exceptional
2025-03-29 via Nuitee
T
Tarig with friends sd
10
Exceptional
Pros:

So good and comfortable , staff is friendly

2025-01-15 via Nuitee
S
Saeed review category business travellers ae
10
Its alright
Pros:

Its easy to understand

Cons:

Nothing

2024-09-07 via Nuitee
L
Leonore young couple za
9
Superb
Pros:

NO BREAKFAST

2024-01-15 via Nuitee
C
Cory young couple gb
8
Good value for money, and the room is very clean
Pros:

Room was clean and the reception was very helpful

Cons:

The corridor carpet needs to be replaced

2023-10-23 via Nuitee
P
Paul family with young children my
8
Comfortable, good for short stay.
Pros:

King size bed, comfortable. Free tea. Electric kettle provided. Room, bathroom and towels clean. Free bottled water. Security access using card. Room quite spacious.

Cons:

About 10m walk from Exit D of Wenjin metro station, just down the road, 700m approx. Slightly further if use exit F1 of Huangbeiling metro station (about 750m) across the road. Wish the stations were nearer, ideally within 400m. Toilet/bathroom doors are translucent glass. OK for couple, but not if sharing room with friends. Only 1 lift, slow. Corridor carpets worn out. Hardly any local food nearby.

2023-09-29 via Nuitee
R
Renoldius young couple id
9
Not Bad for First Timer in Shenzhen
Pros:

The receptionists were kind enough, the lady and the gentleman, they were really helpful to accommodate my request during the stay, they even help us to explain how to get around Shenzhen.

Cons:

There was no breakfast provided by the hotel, despite the benefit in my Genius stated breakfast included. Before the trip I asked the customer service from booking.com as well to make sure the benefit was provided, the team said yes but the actual condition was the other way around. Meanwhile, the room was decent enough compare with the price. The elevator smell like smoke, even some of the people entering the elevator with their cigarette on. The hotel itself joint with the office and or the residence. Quite far with the train station but still in walking distance. There was food/restaurant nearby.

2023-09-07 via Nuitee
M
Minah_h young couple au
6
Passable
Pros:

Room was quite big, and clean.

Cons:

The male staffs cannot speak English. Location is abit far from metro station. There's only one lift and very slow.

2023-08-18 via Nuitee