smartments Berlin City West

Hotels
•
SMARTments
8.7 (1157 reviews)
Fasanenstraße 2 , Berlin , de

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Allergy-free room
See all facilities

Review Highlights

Pros:
Location
Room Quality
Service
Cons:
Cleanliness
Lack of certain amenities

Categories

Cleanliness
8.04
Some reviews mentioned cleanliness; however, there were also comments about dirtiness and lack of thorough cleaning.
Service
9.01
General sentiment was positive about service, with some mentions of good communication despite staff not being present.
Location
9.55
Multiple reviews highlighted the excellent location close to public transport and key attractions.
Room Quality
8.7
Guests appreciated the spaciousness and comfort of the rooms.
Amenities
8.53
Amenities were generally well-reviewed, but some guests noted the lack of certain kitchen appliances.
Value for Money
8.49
The overall feel was that the accommodations were worth the price given the location and amenities.
Food and Beverage
8.54
No specific mentions, assigned standard quality for this hotel tier.
Overall Experience
8.71
Overall sentiment was very positive, with many guests expressing satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:41

Property Description

Convenient City Living

Modern Amenities: Enjoy free WiFi, a kitchenette with all essentials, and a private entrance for your comfort at SMARTments business Berlin City West.

Comfortable Stay: Each unit is well-equipped with a desk, flat-screen TV, private bathroom, and air conditioning. Bed linen, towels, and kitchenware are provided, ensuring a cozy stay.

Prime Location: Situated just 300 meters from Berlin's center, with easy access to public transport and attractions like Zoologischer Garten station and Kurfürstendamm nearby.

Book now for a seamless blend of convenience and comfort at SMARTments business Berlin City West!

Important information:

Please note that rooms are cleaned every week. Fresh towels or bed linen are available upon request. Additional cleaning is available any time for a EUR 35 surcharge.

Guests are welcome to use a shared washing machine and tumble drier on site for an additional charge.

When booking 5 rooms or more, special conditions and additional supplements may apply.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TXL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 4 years old and over stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1157 reviews
Cleanliness: 8.04
Service: 9.01
Location: 9.55
Room Quality: 8.7
Amenities: 8.53
Value for Money: 8.49
Food and Beverage: 8.54
Overall Experience: 8.71
M
Mariia • couple • gb
7
2026-02-12 • via Nuitee
P
Phillip • couple • gb
8
Fair price
Pros:

It’s quiet and easy access to Zooloogischer U/Sbahn. Nice touch to have constant drinking water easily accessible. Wang on the front desk was fantastic. Nothing was too much effort for him.

Cons:

The bed is too low and the kitchen work space is really cramped. The shower attachment is faulty.
BUT all in all a good stay.

2026-02-11 • via Nuitee
G
glonti • family_with_children • ge
8
Pros:

The location was the best, there were necessary utensils, but cleaning was only on Wednesday, there was no way for me to clean it myself, use a broom or something like that. The bed was very small and uncomfortable. Maybe they will take these comments into account in the future.

2026-01-29 • via Nuitee
M
Marga • solo_traveller • nl
10
2026-01-26 • via Nuitee
C
Christina • family_with_children • bg
10
2026-01-23 • via Nuitee
K
Kate • couple • au
10
2026-01-21 • via Nuitee
I
IBRAHIM • family_with_children • sa
10
2026-01-19 • via Nuitee
D
Doris • extended_group • de
9
2026-01-18 • via Nuitee
B
Barbara • couple • de
9
2026-01-15 • via Nuitee
A
Anne Barz • family_with_children • de
9
2026-01-12 • via Nuitee
I
Ioana • couple • ro
5
Pros:

It was spacious and it had potential. The receptionist was a nice guy, he spoke very good english and he helped us very fast.

Cons:

First of all, there was a lack of basic supplies. For the price paid, we expected more than just 3 rolls of toilet paper for 2 people over 8 days. Additionally, there were only 2 coffee pods and 3 washing machine pods provided, but no sponge for hand washing dishes.

Second, we found rust on 2 forks and the cutting board appeared red, visibly used, and not properly cleaned.

Third, and most concerning, the cleaning staff entered our room and saw my partner undressed. We had no time to get dressed before she walked in. This happened again when someone opened our door with a keycard and quickly closed it. We didn't see who it was, but this made us feel extremely unsafe. Someone clearly had unauthorized access to our room.

2026-01-11 • via Nuitee
M
Marco • couple • it
7
2026-01-07 • via Nuitee
G
Gisele • family_with_children • de
10
Pros:

Da localização

Cons:

A cama não é confortável e falta uma luz no armário que fica em cima da pia, para iluminar a área da pia enquanto lavo louça ou preparo um lanche.

2026-01-04 • via Nuitee
T
Thomas • couple • nl
10
Pros:

Very large rooms, nice big Windows with a view, great heating, super easy check-in. There is a lobby area with some couches and a big table, a kitchen and toilet. You can hang out there if you are early.

Cons:

There was no oven, only a microwave and stove.

2025-12-27 • via Nuitee
A
Anna • family_with_children • it
8
2025-12-18 • via Nuitee
K
Kateryna • solo_traveller • ua
10
2025-12-18 • via Nuitee
K
Kerstin • family_with_children • de
8
2025-12-17 • via Nuitee
I
Iryna • family_with_children • ua
10
Pros:

Проживали в апартаментах 7 дней. Уборка была за это время один раз. Апартаменты чистые, просторные, с балконом. Постельное белье и полотенца как новые. Район хороший. Рядом вокзал, общественный транспорт, магазин продукты и две улицы для шоппинга. От вокзала прямой S9 в аэропорт. Кафе-бары-рестораны на любой вкус и кошелек. До Бранденбургских ворот ходили пешком. В целом благополучный район, не считая попрошаек возле магазина продуктов. Спасибо большое за отдых! Все очень понравилось!

2025-12-16 • via Nuitee
A
Arvid • solo_traveller • de
10
2025-12-16 • via Nuitee
O
Orlin • couple • gb
10
2025-12-11 • via Nuitee