Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious food
Cons:
Hazardous entryway step
High prices
Maintenance issues

Categories

Cleanliness
8.53
The reviews indicate mixed experiences with cleanliness, particularly with specific mentions of maintenance issues in the bathroom.
Service
9.5
Overall, the service was praised, with many reviewers highlighting helpful and friendly staff.
Location
10
The location received consistent positive feedback for being central and accessible.
Room Quality
8.54
Room quality was mentioned with good traits, but some issues with design and comfort were also highlighted.
Amenities
9.49
Amenities were largely appreciated, though some comments indicate room for improvement.
Value for Money
8.52
Some reviews mentioned that pricing was high compared to what was offered.
Food and Beverage
9.48
Food quality received positive remarks, with particular praise for the restaurant's offerings.
Overall Experience
9.53
Although there were minor complaints, the overall experience was highly rated with notable enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 08:23

Property Description

Luxurious Accommodation
LOtel-Casa Arca, a 5-star hotel in San Miguel de Allende, offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Guests can relax in the outdoor swimming pool or on the sun terrace.

Convenient Services
Enjoy the convenience of a 24-hour front desk, airport transfers, and room service at LOtel-Casa Arca. Stay connected with free WiFi throughout the property and make use of the free private parking during your stay.

Prime Location
Situated just 400 meters from Church of St. Michael the Archangel, this hotel is close to popular attractions like Historic Museum of San Miguel de Allende and Las Monjas Temple. Book your stay now and explore the beauty of San Miguel de Allende!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: QRO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$50 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

9.2
Based on 324 reviews
Cleanliness: 8.53
Service: 9.5
Location: 10
Room Quality: 8.54
Amenities: 9.49
Value for Money: 8.52
Food and Beverage: 9.48
Overall Experience: 9.53
G
Guillermo • couple • gt
4
Una trampa visual
Pros:

El diseño y las instalaciones.

Cons:

1. Lo peligrosa y resbalosa que es la ducha. Tuvimos que pedir una alfombra antideslizante. Increíble que no tengan baldosa antideslizante.
2. Lo impráctico que es el sistema de iluminación y energía en las habitaciones. Es una odisea cargar el celular.
3. La poca disposición de las dos chicas de recepción, francamente desinteresadas y con actitud muy poco amable.
4. Lo pobre que es el desayuno y que el tipo que tomó la orden bostezó en la cara de mi compañero de viaje.

2026-03-05 • via Nuitee
D
David • couple • us
10
Would stay here again.
Pros:

Location. Good breakfast, comfortable room

2026-02-27 • via Nuitee
A
amber • family_with_children • ca
10
first day in San Miguel Mexico was enhanced by staying at this absolutely exquisite boutique hotel
Pros:

everything!!!

2026-02-26 • via Nuitee
M
marsha • couple • us
10
2026-01-20 • via Nuitee
A
Adam • family_with_children • us
10
2026-01-19 • via Nuitee
F
Fay • family_with_children • us
10
charming, excellent hotel! couldn’t recommend any higher!! outstanding
Pros:

great value, wonderful food

Cons:

everything was outstanding

2026-01-19 • via Nuitee
K
Kathy_H • couple • us
10
Excellent hotel in historic center of San Miguel de Allende.
Pros:

The dining experience was superior, whether breakfast, rooftop terrace appetizers, or dinner. It was obvious that the chef was excellent.
Room 104 was conveniently located and quiet.

Cons:

We were unprepared for the cold temperature in the breakfast area each morning, but realize that it is the way the historic structure is built.

The shower area in room 104 needs repair: new tiles and repainting.

2026-01-17 • via Nuitee
V
veral • solo_traveller • us
8
2025-12-29 • via Nuitee
C
Carla • couple • us
9
2025-12-03 • via Nuitee
X
Xinying • family_with_children • us
9
Pros:

The amenities of the room were especially nice.

Cons:

The design of the entryway step to room 208 was hazardous.

2025-11-26 • via Nuitee
J
Jim Cheevers • family_with_children • us
9
wonderful
Pros:

the staff were all super helpful and friendly.

2025-11-25 • via Nuitee
J
Jose • couple • pr
10
2025-11-06 • via Nuitee
T
Tijerina • couple • us
10
2025-11-04 • via Nuitee
J
Juan Pablo • couple • ch
10
2025-11-02 • via Nuitee
J
Jill • solo_traveller • de
6
2025-10-31 • via Nuitee
P
Peter • couple • us
10
We enjoyed a pleasant visit of three days.
Pros:

Beautiful facility with lovely grounds.

2025-10-24 • via Nuitee
R
Rebekah • family_with_children • us
10
2025-10-20 • via Nuitee
F
Feldman • couple • us
3
Great location and restaurant. Way over priced and no windows in the room.
Pros:

Location and restaurant

Cons:

No windows in the room. Super expensive. Smelled muggy in then room due to lack of windows. There was a bath in the middle of the room but too small to enjoy a bath in.

2025-10-18 • via Nuitee
C
Charlotte • family_with_children • gb
3
2025-10-17 • via Nuitee
M
Mialma • solo_traveller • il
10
2025-10-14 • via Nuitee