Hotel Austin Paradise - Taman Pulai Utama

Hotels
7.5 (340 reviews)
No 75, 77 & 79, Jalan Pulai 7, Taman Pulai Utama , Skudai , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Private check-in/check-out
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Cons:
Room too small
A bit smelly
Very bad customer service

Categories

Cleanliness
5.89
Room was reported as a bit smelly.
Service
7.86
Service described as very bad; however, standard quality for this hotel tier.
Location
8.4
Not specifically mentioned; assumed standard quality for this hotel tier.
Room Quality
6.35
Room reported as too small.
Amenities
8.38
Not specifically mentioned; assumed standard quality for this hotel tier.
Value for Money
8.34
Not specifically mentioned; assumed standard quality for this hotel tier.
Food and Beverage
8.39
Not specifically mentioned; assumed standard quality for this hotel tier.
Overall Experience
6.36
Overall experience impacted by issues with room size and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-23 07:51

Property Description

Hotel Austin Paradise - Taman Pulai Utama offers a convenient stay with modern amenities in Skudai. Family-Friendly Accommodation: The hotel features spacious family rooms perfect for a cozy getaway. Convenient Facilities: Enjoy room service and a 24-hour front desk for a hassle-free stay. Tech-Savvy Comfort: Stay connected with free WiFi and unwind with a flat-screen TV in every room. Book your stay now at Hotel Austin Paradise - Taman Pulai Utama for a memorable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 340 reviews
Cleanliness: 5.89
Service: 7.86
Location: 8.4
Room Quality: 6.35
Amenities: 8.38
Value for Money: 8.34
Food and Beverage: 8.39
Overall Experience: 6.36
J
JOTWANI • solo_traveller • my
7
2026-03-09 • via Nuitee
K
Kamal • extended_group • my
10
Overall i think 9.5/10
Pros:

Staff sangat polite and friendly, salah sikit or ada je tak kena terus mintak maaf. Very well trained!

Cons:

Ruang solat menghadap bilik air tp tulah takleh buat apa jgk

2026-03-04 • via Nuitee
A
abdultalib • extended_group • my
7
2026-02-24 • via Nuitee
W
Wan • solo_traveller • my
7
2026-02-14 • via Nuitee
D
Dr. Napolean R Ningkos • couple • my
7
Pros:

Nil

Cons:

Room.too small

2026-02-13 • via Nuitee
S
sairam • solo_traveller • sg
3
nothing special to share
Cons:

room too small, a bit smelly.. very bad customer service. louder talking.

2026-02-08 • via Nuitee
A
Arvinrao • extended_group • my
4
2025-10-04 • via Nuitee
E
Esmaydah • family_with_children • my
8
2025-09-30 • via Nuitee
H
Hermanto Ageng • solo_traveller • my
8
2025-09-07 • via Nuitee
J
Jessica • family_with_children • my
8
2025-09-02 • via Nuitee
C
Chow • solo_traveller • my
10
2025-08-26 • via Nuitee
C
Cheong • couple • sg
3
2025-08-11 • via Nuitee
W
Weldy Eka • couple • id
7
2025-07-28 • via Nuitee
R
ROSLAN • couple • my
5
Cons:

There are cockroaches in the room.

2025-07-26 • via Nuitee
• solo_traveller • my
4
2025-07-14 • via Nuitee
L
lee • couple • my
7
2025-07-13 • via Nuitee
L
Loh • family with young children • sg
3
Poor
Pros:

Location is fine. Water dispensers in the lobby offer convenience for guests.

Cons:

A stained toilet bowl in the hotel room. A moldy bath towel. Informed the reception staff. They sent me a yellowish bath towel. Also spider webs in toilet area. The above indicates poor hygience standards. I hope the hotel management will improve the hygience standards for the guests.

2025-07-10 • via Nuitee
N
Norlelawati • family with young children • my
10
Exceptional
2025-07-03 • via Nuitee
Z
Zul • with friends • my
8
Very good
2025-06-01 • via Nuitee
Z
Zulhilmi • young couple • my
6
Pleasant
2025-05-23 • via Nuitee