The Waters Hot Springs, Tapestry Collection by Hilton

Hotels
•
Tapestry Collection
9 (383 reviews)
340 Central Avenue , Hot Springs , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable accommodations
Cons:
Cleanliness issues
Staffing shortages at the bar
Room assignment failures

Categories

Cleanliness
7.66
Multiple mentions of unclean conditions such as blood on sheets and hairs in the shower.
Service
9.63
Staff were described as friendly and helpful, with some minor issues noted.
Location
10
Great locations mentioned in multiple reviews.
Room Quality
8.67
Mixed sentiments with some issues regarding room assignments and condition.
Amenities
8.62
Comments on the rooftop bar, but noted that it needs more staff.
Value for Money
9.15
Overall fair value noted, with some adjustments expected for the price.
Food and Beverage
8.61
Breakfast complaints noted, but overall food service was quite favorable.
Overall Experience
9.66
Positive sentiments overshadowing negatives, especially praising staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:04

Property Description

Luxurious Accommodation
Experience luxury at The Waters Hot Springs, Tapestry Collection by Hilton, located just 4 km from Magic Springs Crystal Falls. Each room comes with a private bathroom, ensuring your comfort and privacy during your stay.

Exceptional Amenities
Indulge in the hotel's top-notch amenities, including a restaurant, private parking, and a bar. The 24-hour front desk is at your service, and free WiFi is available throughout the property for your convenience.

Outdoor Adventures
Explore the beauty of Hot Springs with a range of outdoor activities like hiking, available for guests to enjoy. Make the most of your stay at The Waters and create unforgettable memories in this charming city.

Book your stay at The Waters Hot Springs, Tapestry Collection by Hilton for a luxurious and adventure-filled getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LIT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 383 reviews
Cleanliness: 7.66
Service: 9.63
Location: 10
Room Quality: 8.67
Amenities: 8.62
Value for Money: 9.15
Food and Beverage: 8.61
Overall Experience: 9.66
Y
Yevgeniya • extended_group • us
9
Wonderful place, with a lot of history and charm.
Pros:

Great room ,with the view of the garden, very quiet. Comfortable beds and great night sleep. A lot of privacy, no outside noise, great for peaceful stay.

Cons:

The patio upstairs can have a better set up. We had plastic utensils for our meals. It's such a nice view from the patio, but just needs a little more exclusivity, because this hotel is one of a kind in town.

2026-04-16 • via Nuitee
P
Paul • couple • us
6
Excellent location. Would consider staying again.
Pros:

Location was great. Staff was friendly. Roof top bar was nice. The breakfast and service was great.

Cons:

The housekeeping service was not consistent and not really effective. The door to the toilet was a sliding barn door and not real private. No real convenient parking. Felt like we were forced to use Valet service.

2026-04-14 • via Nuitee
K
Kandi • family_with_children • us
2
No heat&they knew it.
Pros:

The location is amazing right in the heart of everything.

Cons:

Well, we had no heat and nobody told us in the middle of the night woke up freezing couldn't figure out how to turn on the heater just to come to find out did not work.. they offered us a space heater. Took all day to get the room warm

2026-04-11 • via Nuitee
C
Cherondric • couple • us
6
Definitely could’ve been a lot better.
Pros:

I enjoyed the setup of the hotel & how the pricing was.

Cons:

Poor communication. We booked a king room and when we got there no one informed us that our roomed got changed from king 1bed to 2 beds. Instead we were told that we weren’t going to have a room at all because they were already fully booked. That should have been communicated well before we arrived or at least at check in. Instead we had no idea that we weren’t going into something we did not pay for. Also, instead of accommodating us with something for having poor communication & mistakes on there part. They did nothing.

2026-04-09 • via Nuitee
M
Michelle • couple • us
8
2026-03-28 • via Nuitee
B
Becky • solo_traveller • us
10
2026-03-13 • via Nuitee
C
craig • couple • us
9
Excellent stay. Would love to come again!
Pros:

This used to be a medical building so doors are thick wood and walls are thick and soundproofed. Very quiet rooms. Beds are first rate. Staff are friendly and helpful.

Cons:

A little pricey. I think more people wound stay here if it wasn't quite as expensive. We would.

2026-03-02 • via Nuitee
D
Doug • couple • us
9
Pros:

The location was right downtown and adjacent to the bathhouses. The valet — especially a guy named Jamez — was helpful and a great ambassador for Hot Springs.

2026-03-01 • via Nuitee
J
Johanna • extended_group • us
5
Expecting to have the full experience, but glad we had Oaklawn to complete the stay
Pros:

The property was located exactly where we wanted to be located within the city. The valet parking was good. It was a well maintained older building. The staff was amazing!

Cons:

Arriving on a non-busy day we were surprised that the view we got from our window was to look at AC units. a little disappointing. They bathroom door was terrible, the noise and the fact that it would not close. The shower was a little different and that there was no door to the shower and no bathtub. The rooms were rather small.

2026-02-28 • via Nuitee
A
Ann • couple • us
10
Pros:

Location

Cons:

Price

2026-02-23 • via Nuitee
A
Asa • solo_traveller • us
8
Pros:

Front desk staff was very friendly, professional and helpful.

2026-02-13 • via Nuitee
S
Stephanie R • couple • us
10
Perfect for our relaxing anniversary getaway!
Pros:

The location was perfect for walking to many of the attractions. I am very pleased with purchasing the breakfast vouchers! No buffet style here…and delicious! We loved the rooftop bar and all the staff were extremely friendly! Great service!⭐️⭐️⭐️⭐️⭐️

Cons:

I noticed food trays stayed outside a couple of the rooms that I thought should have been picked up in a more timely fashion.

2026-01-20 • via Nuitee
B
Brian and Shannon • couple • us
10
2026-01-20 • via Nuitee
D
Don • couple • us
9
Comfort and convenience.loved my stay
Pros:

Very close to everything. Clean nice room.
Staff was great.

Cons:

There wasn’t anything I disliked

2026-01-12 • via Nuitee
E
Emily • family_with_children • us
3
The hotel was not clean.
Pros:

Great location!

Cons:

Blood on the sheets. Hairs in the shower. I requested a room not by the elevator/stairs, and got the room right by the elevator and stairs. The valet literally stood right by me and watched me struggle with my bags, never once offered to help.

2025-12-29 • via Nuitee
K
Kevin • solo_traveller • us
10
Pros:

Lovely stay and would continue my stay there when visiting!!

2025-12-22 • via Nuitee
A
Assem • couple • us
5
Pros:

Just before a week I kindly asked to provide quietest room further away from busy stairs and elevators since I have sleep deprivation, it’s crucial for me. Guess what?
They gave us a room just in front of the elevator and stairs. When I voiced my request on the day of arrival to the reception she mumbled something “your message cut off”. Excuse me? There is such things as email and phones. She could write, text or call anytime. I do understand quite room is not guaranteed but providing a room closest to elevators and stairs… was ridiculous. Honestly, it looked to me as they deliberately did it! Very unhappy with unfriendly and unprofessional reception staff

2025-12-19 • via Nuitee
R
Ranee • couple • us
10
2025-12-08 • via Nuitee
V
Valentine • family_with_children • fr
8
Hôtel pratique
Pros:

L’atmosphère et le lieu

Cons:

Pas d’eau disponible dans le lobby de l’hôtel (le reservoir est resté vide malgré la présence du personnel)

Un petit dejeuner offert était annoncé de 7h à 11h…. À 8h 30 il n’y avait plus rien !!! Pas facile pour un matin de thanksgiving où il n’y a pas d’autres options proposées. J’aurais aimé le savoir avant mon arrivée

Salle de bain très petite

2025-11-28 • via Nuitee
S
Sherry • couple • us
10
Pros:

Location cleanliness comfortable

Cons:

Lack of parking options

2025-11-16 • via Nuitee