Comfort Hotel São Caetano

Hotels
•
Comfort
8.7 (315 reviews)
Alameda Terracota, 250 , São Caetano do Sul , br

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Service inefficiencies
Limited breakfast options

Categories

Cleanliness
7.88
Several reviews mentioned poor cleanliness and issues with towels and linens.
Service
9.35
General sentiment indicates friendly staff, despite some service issues mentioned.
Location
9.39
Many reviews highlight great location as a strong positive.
Room Quality
8.34
Room quality was generally praised, though some complaints were noted about amenities.
Amenities
8.37
Amenities received mixed feedback; some positives but with notable deficiencies.
Value for Money
8.83
Value perceived as decent, with some mentions of high prices.
Food and Beverage
8.38
Breakfast service had issues, impacting overall food experience.
Overall Experience
9.05
Experience mixed; some good aspects but notable service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:35

Property Description

Convenient Location

Located in São Caetano do Sul, just 10 km from São Paulo, Comfort Hotel São Caetano offers easy access to the city while providing a peaceful retreat. Situated right in front of Park Shopping São Caetano mall, guests can enjoy shopping and entertainment just steps away.

Modern Amenities

With free WiFi, an on-site restaurant, fitness centre, and 24-hour room service, guests at Comfort Hotel São Caetano can expect a comfortable and convenient stay. Each room is equipped with a TV, private bathroom, and complimentary toiletries for a relaxing experience.

Extra Services

In addition to the standard amenities, the hotel offers complimentary wi-fi internet, a full breakfast, and a fully equipped gym. Guests can also take advantage of parking and laundry services for an added level of convenience.

Book your stay at Comfort Hotel São Caetano now for a memorable experience in São Paulo!

Important information:

Children up to 7 years old is free of charge if sleeping on their parents bed for eligible rooms.

We are Pet Friendly, small pet (up to 10kg) in all room categories and medium/large pet (over 10kg) only in the Luxury or Superior categories PcD, with additional charge in the daily rate (required vaccination document). We emphasize that the contracted daily rate covers a 24-hour period, with check-in from 2:00 PM and check-out by 12:00 PM. The interval of up to 3 hours between guest departure and arrival is provided for in MTur Ordinance No. 28 and is intended exclusively for cleaning, sanitization, and tidying of the unit, ensuring the maintenance of our standard of excellence.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 12 years old stay for R$ 94.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs BRL 33 per day.

Location

Guest Reviews

8.7
Based on 315 reviews
Cleanliness: 7.88
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.05
A
Amilton • family_with_children • br
10
2026-04-08 • via Nuitee
M
Marcos • family_with_children • br
9
2026-04-03 • via Nuitee
M
Marcos • family_with_children • br
9
2026-04-03 • via Nuitee
M
Marcos • family_with_children • br
9
2026-04-03 • via Nuitee
M
marcia • solo_traveller • br
10
2026-04-02 • via Nuitee
M
Marcos • family_with_children • br
9
2026-03-31 • via Nuitee
M
Mindee • couple • us
10
2026-03-30 • via Nuitee
L
Luis Felipe • solo_traveller • br
8
Muito boa
Pros:

Do silêncio , atendimento e café da manhã

Cons:

O ar condicionado poderia ser mais silencioso, e o quarto luxo poderia ter um suporte para malas

2026-03-26 • via Nuitee
L
Luciano • couple • br
8
A localização do hotel é seu ponto forte
Pros:

A localização é ótima.
Os funcionários são objetivos e atenciosos
A cama é muita boa
O tamanho do quarto é bom

Cons:

3 pontos que entendo que precisam ser melhorados:
1. Ar condicionado faz muito barulho e venta demais
2. Chuveiro sai pouca água
3. Café da manhã com poucas opções protéicas

2026-03-24 • via Nuitee
P
Patrícia • family_with_children • br
8
2026-03-23 • via Nuitee
J
Jurcovichi • family_with_children • br
10
2026-03-23 • via Nuitee
K
Karina • family_with_children • br
10
Pros:

Cama

Cons:

Cheiro do banheiro

2026-03-15 • via Nuitee
R
ROGÉRIO • couple • br
8
2026-03-15 • via Nuitee
N
Nathália • solo_traveller • br
9
Otimo local para dormir e descansar.
Pros:

Gostei que durante três noites foi servido no hotel jantar por kilo e estava delicioso. O cafe da manhã tambem era bom.

Cons:

Infelizmente o wi-fi do hotel não estava acessivel em meu notebook, apenas no celular.

2026-03-15 • via Nuitee
J
Juliane • family_with_children • br
4
bom, mas precisa melhorar muito o barulho do ar cond. e o chuveiro.
Pros:

cafe da manha, conforto da cama.

Cons:

o ar condicionado nao pode ser ligado devido ao barulho absurdo que fazia e estava muito calor. o Chuveiro nao esquentava. demorou mais de 2 minutos para aquecer. Ou seja, banho e climatização estavam pessimos. O restante ok, muito bom. mas eu pensaria duas vezes antes de voltar devido a esses fatores muito importantes.

2026-03-13 • via Nuitee
B
Beatriz Carolina • family_with_children • br
10
2026-03-09 • via Nuitee
N
Nilson Antonio • extended_group • br
6
boa localização, região segura, café dou nota 5
Pros:

localização

Cons:

cafe da manhã

2026-03-08 • via Nuitee
B
Bruno Galvão • solo_traveller • br
10
Pros:

Excelente café da manhã. Quarto limpo e silencioso

2026-03-07 • via Nuitee
M
Marcelo • couple • br
4
Pros:

Atendimento da recepção ótimo, café da manhã bem servido, imediações tranquilas.

Cons:

Ficamos no quarto 1516 e camareiras com som celular favelado ligado alto, incomodando e perturbando todos quartos, em uma espécie de saida de emergência, fazendo nada, escondida, vagando enquanto o corredor imundo precisando de aspiração no chão, sugiro a gerência gerenciar melhor esse tipo de funcionário tem que ser demitido... Também ar do quarto, barulhento, parece uma turbina de boeing 737 horrível... Chuveiro lastimável, não sai agua, não é possível tomar banho, usaram redutor que no caso é melhor nao ter chuveiro, quem fez isso não deveria trabalhar em hotel, mas na Sabesp... péssimo

2026-03-07 • via Nuitee
C
Caue • solo_traveller • br
10
Pros:

Localização boa, quarto bem limpo e arrumado. Equipe educada e rapida no check-in e ckeckout

Cons:

Valor ligeiramente acima dos demais, mas conforto condizente

2026-03-04 • via Nuitee