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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Tour desk
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Ironing service
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Car hire
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Reception hall
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Japanese garden
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Covered parking
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hotel Polo Orchid Tura in Tura offers elegant rooms with modern amenities including free WiFi, TV, and a private balcony with scenic views.
Relaxing Outdoor Spaces
Guests can unwind in the lush garden, enjoy a BBQ, or soak up the sun on the terrace, perfect for a leisurely afternoon.
Convenient Services
From meeting facilities to a tour desk, the hotel ensures a hassle-free stay with services like free parking, ticket assistance, and more.
Book your stay at Hotel Polo Orchid Tura for a memorable and comfortable experience!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
People no matter the age stay for Rs. 1,500 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Nothing
Very small rooms n basic amenities too missing
The hotel had a convenient location with a nice view of the forests.
The staff was challenging to work with. I was originally supposed to stay from June 15 to 19. However, on June 16 I realized I'd have to depart a day early because of an unforeseen emergency. When I spoke to the hotel front desk at that time, the staff member on duty told me that this change would be fine and I just needed to submit a request through Booking.com. However, my Booking.com request was rejected the following day, without explanation. When I approached the front desk on June 18 about resolving this issue, the manager refused to make any accommodations and made me pay for the full June 15-19 stay, even though I was checking out a day early. He also declined to call the corporate office when I asked repeatedly.
Spacious and clean
Food
Service need to more prompt
Dinner plates were not cleared till 10 am next morning
Highly charged
Price
The location is good.
The staff were really good.
Washroom utensils were very very bad. Buckets and all were sticky.
All the chair tables made noise, the almirah was broken.
The water served in the bottles was dirty.
The dental kit was not sealed.
The host was really nice and accommodative.
Nice location, friendly staff especially front office and the Manager.
The place is quiet and rooms very spacious.
Need to improve breakfast options also the staff at breakfast need to be more brisk and prompt- they were very slow and sleepy on all the days I stayed!
The only hotel in Tura and there is no escape. High prices compared to the facilities available.
The hotel did not have our booking confirmation that was done on line through your portal. However, they were nice enough to accommodate us as rooms were available. Net connectivity was very poor and therefore we could not confirm our booking to them even after informing them of our Confirmation No. which is 8076085019816. Next day the net connectivity improved and I could inform your portal of our problem. I was told that the problem arose as the Hotel Polo Orchid had changed their e-mail ID without informing hotel.com which the Manager of the hotel flatly denied. Our stay at the hotel otherwise was quite comfortable. Also, hotel did not have much information on places of tourist interest in and around Tura.
Its not Value for Money, only rooms are spacious rest nothing special.
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