Merton Hotel Ipoh

Aircon not cold at all even though it’s at 16 degrees on turbo. No indication at all that room without window.

Staff was very friendly and helpful.

During our recent stay at the Merton Hotel in Ipoh, we encountered several issues that significantly impacted our experience. Unfortunately, the room was quite dirty, with noticeable dust on the floor, under the beds, and around the skirting boards. Additionally, there were cobwebs on the ceiling, which indicated a lack of thorough cleaning.
A more alarming issue occurred when the plug point set on fire as we switched on the kettle. This was not only dangerous but also a very frightening situation. When we reported this to the management, their response was inadequate; they simply advised us not to use the plug point and provided another kettle without conducting any further safety checks.
Moreover, we misplaced our entry card within the room and were charged 30 Ringgit for its replacement, which we found excessive and frustrating.
Overall, while the hotel room was relatively cheap, these significant issues with cleanliness, safety, and customer service marred our stay. If these problems were addressed and the customer service improved, we would have rated the hotel much higher. However, based on our experience, we can only give the Merton Hotel a score of 1 out of 10.

staff all very helpful; the concept of the hotel has a lot of potential and decor fun; it was not clean; the carpet on the first floor was stained and quite dirty; the room itself was quite clean but the bedding; mattress protector was stained and mattress-no protectors on the pillows. lots of potential. next door to the hotel is a fabulous french restaurant and a good chinese restaurant; no atm machine nearby and no laundry facilities.

Warm aircon and lots of hair on the floor

Room is clean, toilet is probably the highlight with a decent size.

Pros:
- Bed is abit on the hard side.
- Overall the room is very clean.
- Decent size toilet.
- Hairdryer available in the toilet.

Cons:
- no tooth brush and toothpaste.
- TV only has local channels.
- Noise from neighbors
- Bed not as comfy for my liking more on the firm side.

Friendly staffs, need additional attention to clean dust at ceiling

Good and satisfied

the day is reached hotel to check in, the hotel staff told me the room I booked one of the bed is broken and they changed to other room. I am charged RM40 for extra bed which I find it unfair. The bed broken is not my fault. They should have the courtesy to give the extra bed without charges.

Nice place to stay

Decor I would describe as shabby-chic. Staff were friendly and accommodating. You do have to request your room to be cleaned, it is not done automatically. It is a two storey, two-shop-lot hotel. It isn't in the centre of town, 10-15 minute drive to the centre, but close to highway links. Mini mart at the end of the shop lot row is useful. There is also a pub along the same row. There is no breakfast or food facility at this hotel. Our room was big, comfortable, however the bathroom door could not be shut properly...we struggled a few times to get it to close and lock. Without the lock, it would just slide open. Aside from that our room was comfortable.

Good location. Nice interior and clean,spacious room. Staffs are really polite and helpful

FRONT RECEPTION NOT WEARING MASK…..
Room full of dust, toilet with moss & bed sheet is duty….

All thing is very good , just the aircond side , I changed for two rooms both also got big noise from aircond side ,in night time is very disturb during sleeping time

Not nice!

Affordable, convenient and great place to stay for short stay.

The stay was good. Bed was comfy. Aircond function well. Clean room. Good water pressure. I got a room without a window because there was no available room for me to upgrade. So a bit enclosed. Overall a good stay, will consider this hotel again if I were to overnight in Ipoh.

Very decent and clean, strong renovation smell

Vintage room, peace and nice place.
Recommended.
Happy and satisfied

Vintage style. Friendly staff. However, don't stay at far back room at level 1 because around 6 pm until 8 pm would hear 'knocking and walking like sounds' from the above level.