Richmond Hotel Kumamoto Shinshigai

Hotels
8.7 (489 reviews)
Chuo-ku Shinshigai 6-16 , Kumamoto , JP
+81 96-312-3511

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Poor breakfast options

Categories

Cleanliness
7.78
The room has a musty odor, especially in the bathroom, and there are obvious stains surrounding the sink.
Service
9.25
Hotel staff were pleasant and helpful. Very friendly and helpful staff.
Location
9.29
Excellent location, close to Kumamoto Castle and with many shops and restaurants nearby.
Room Quality
8.74
Good sized room and comfortable bed.
Amenities
8.77
Room has all necessary amenities including free Wi-Fi and air conditioning.
Value for Money
8.73
Standard quality for this hotel tier.
Food and Beverage
8.28
Breakfast very poor if not eating Asian.
Overall Experience
8.75
Generally a good experience with a few negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:04

Property Description

Modern Rooms with Free Wi-Fi

Richmond Hotel Kumamoto Shinshigai, just a 3-minute walk from Karashima Tram Station, offers modern rooms with free Wi-Fi. Each air-conditioned room is equipped with a flat-screen TV, VOD channels, and a fridge. Guests can enjoy complimentary green tea and relax in provided nightwear. The rooms also feature amenities like an electric kettle, air purifier, and en suite bathroom with free face wash.

Convenient Amenities

The hotel provides a range of convenient amenities including a 24-hour front desk for luggage storage, relaxing massages on request, and photocopying services. Guests can also make use of laptop rentals, a coin-launderette, and drink vending machines on-site.

Dining Experience at Ineya Restaurant

Indulge in Japanese cuisine, including local Kumamoto specialties, at the Ineya restaurant located within the hotel. Enjoy a culinary journey without stepping out.

Book your stay at Richmond Hotel Kumamoto Shinshigai for a comfortable and memorable experience.

Important information:

The full amount of the reservation must be paid at check-in.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 489 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 8.75
Y
Yen Hui • family_with_children • tw
8
2026-10-29 • via Nuitee
A
Akihiro • family_with_children • jp
8
2026-10-28 • via Nuitee
M
MAI YING • solo_traveller • tw
7
Pros:

地理位址。在辛島站的商店街裡。離熊本城。步行就可到。路面電車到景點都很方便。

Cons:

預約三天的無煙房。第一天入住。給的房間煙味超重。反應後。補差價換房。但是只有後兩天。第一晚真是…一言難盡。

2026-10-24 • via Nuitee
P
Patricia • couple • at
8
Gute Hotel für kurzen Aufenthalt
Pros:

Gute Lage, Straßenbahn und Einkaufsstraße in Fußnähe, Waschmaschine mit Trockner verfügbar, gutes Preis-/Leistungsverhältnis

Cons:

Eingang liegt mitten in Einkaufsstraße, ist leicht zu übersehen

2026-10-24 • via Nuitee
M
Marisara • family_with_children • th
8
2026-10-23 • via Nuitee
佩芬 • extended_group • tw
7
交通便利，生活機能好
Pros:

交通方便

Cons:

房間空間較小

2026-10-23 • via Nuitee
K
Kazuki • extended_group • ca
10
快適
Pros:

とにかく立地が最高でした！部屋も綺麗で広めで快適でした！

Cons:

よくなかった点は特にありません

2026-10-23 • via Nuitee
E
emily • couple • ca
3
Pros:

Location is convenient for shopping and dining but it is not easy to park.

Cons:

​Because of a technical mistake, we were placed in smoking rooms. The constant bad smell made for a terrible stay that almost made me sick."

2026-10-21 • via Nuitee
S
Siwawat • family_with_children • th
9
Best for visit Kumamoto
Pros:

Excellent location

Cons:

None

2026-10-21 • via Nuitee
K
Kerstin • solo_traveller • de
8
2026-10-21 • via Nuitee
G
Gabriel • couple • br
10
Pros:

O hotel era bem confortável e organizado, mesmo nao tendo um dos banheiros mais modernos.

2026-10-17 • via Nuitee
J
JYOUJI • couple • jp
8
70点
Pros:

繁華街の中にあり時間に余裕ができた。

Cons:

朝食が残念でした。
駐車場がホテルから少し離れていた。

2026-10-15 • via Nuitee
J
Jamie • couple • gb
10
2026-10-14 • via Nuitee
T
Takashi • family_with_children • jp
5
2026-10-11 • via Nuitee
M
MITSUHIRO • solo_traveller • jp
6
Pros:

朝食は美味しかっし、ゆっくりと落ち着いた雰囲気でした。

Cons:

フロントの対応がいまいち
チェックアウトの時、こちらの問合せに対して、事務的に処理され。
タクシーに乗れるまで30分以上もウロウロ。

2026-09-10 • via Nuitee
H
Hideaiki • family_with_children • jp
7
Pros:

中心地へのアクセスが良い

Cons:

特にない

2026-09-07 • via Nuitee
トシユキ • solo_traveller • jp
6
2026-09-06 • via Nuitee
T
takayuki • solo_traveller • jp
8
2026-09-02 • via Nuitee
陳志宸 • solo_traveller • tw
9
熊本旅遊住宿的好選擇!!!
Pros:

飯店就位在新市街商店街吃喝買都很方便!
櫃台人員對於我需要寄送包裹也熱情幫忙˙。
希望我分享台南芒果干 他們會喜歡

Cons:

熱水壺可以換大一點!!!

2026-09-01 • via Nuitee
T
TV • couple • jp
8
2026-08-30 • via Nuitee