Richmond Hotel Kumamoto Shinshigai

Hotels
8.7 (347 reviews)
Chuo-ku Shinshigai 6-16 , Kumamoto , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Poor breakfast options

Categories

Cleanliness
7.78
The room has a musty odor, especially in the bathroom, and there are obvious stains surrounding the sink.
Service
9.25
Hotel staff were pleasant and helpful. Very friendly and helpful staff.
Location
9.29
Excellent location, close to Kumamoto Castle and with many shops and restaurants nearby.
Room Quality
8.74
Good sized room and comfortable bed.
Amenities
8.77
Room has all necessary amenities including free Wi-Fi and air conditioning.
Value for Money
8.73
Standard quality for this hotel tier.
Food and Beverage
8.28
Breakfast very poor if not eating Asian.
Overall Experience
8.75
Generally a good experience with a few negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:04

Property Description

Modern Rooms with Free Wi-Fi

Richmond Hotel Kumamoto Shinshigai, just a 3-minute walk from Karashima Tram Station, offers modern rooms with free Wi-Fi. Each air-conditioned room is equipped with a flat-screen TV, VOD channels, and a fridge. Guests can enjoy complimentary green tea and relax in provided nightwear. The rooms also feature amenities like an electric kettle, air purifier, and en suite bathroom with free face wash.

Convenient Amenities

The hotel provides a range of convenient amenities including a 24-hour front desk for luggage storage, relaxing massages on request, and photocopying services. Guests can also make use of laptop rentals, a coin-launderette, and drink vending machines on-site.

Dining Experience at Ineya Restaurant

Indulge in Japanese cuisine, including local Kumamoto specialties, at the Ineya restaurant located within the hotel. Enjoy a culinary journey without stepping out.

Book your stay at Richmond Hotel Kumamoto Shinshigai for a comfortable and memorable experience.

Important information:

The full amount of the reservation must be paid at check-in.

Guests with children must inform the property at the time of booking. Please specify how many children will be staying and their respective ages in the special request box.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children from 1 year old to 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.7
Based on 347 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.28
Overall Experience: 8.75
M
mari • extended_group • jp
10
最高です！
Pros:

スタッフの方も親切で客室も綺麗でした。
立地も良くて周りにお店が沢山あるので、とても楽しめました！
朝食も美味しかったです！

Cons:

特にありません。

2026-04-18 • via Nuitee
W
William • solo_traveller • au
8
Pros:

The location was fantastic, opening right into a covered shopping street in Shinshigai. This street had plenty of places to eat and also was a short walk to the tram line.

2026-04-18 • via Nuitee
W
WILEEN • solo_traveller • tw
9
下次再來熊本會選擇的飯店
Pros:

1.交通方便，離櫻町巴士總站很近，市電站也在附近。從熊本機場搭巴士到櫻町後，過馬路進商店街就到了。
2.位置佳，在商店街裡面，附近很好逛，超商、藥妝、電器、餐廳等等都很方便。
3.工作人員都很有禮貌，入住禁菸房在九樓，不能說完全隔音，但入住期間還算安靜。
4.大推電視很大台，而且有內建YouTube、Netflix 等其他平台可以看，終於不用只看電視台了。
5.有微波爐可以用，可以去超商買東西自己微波
6.浴室算相對大間，不會太擁擠，熱水夠熱夠強夠穩定

Cons:

1.枕頭太軟，床也有點軟
2.冰箱太小台，大瓶水很難塞

2026-04-18 • via Nuitee
H
HIROFUMI • solo_traveller • jp
10
2026-04-17 • via Nuitee
七彩 • couple • jp
10
2026-04-17 • via Nuitee
H
hiroshi • family_with_children • jp
7
Pros:

静かな点

Cons:

DVD を閲覧するのにPayPayカード以外は使用できなかった。

2026-04-16 • via Nuitee
C
Chen • family_with_children • tw
10
2026-04-14 • via Nuitee
J
J.h.Lee_ • solo_traveller • kr
10
Pros:

위치가 말도안되는 곳임. 너무 좋음. 구마모토 특성상 걸어서 여행이 가능하기에 딱 좋은 곳에 숙소가 있음.

Cons:

없음!

2026-04-13 • via Nuitee
S
Shan • solo_traveller • cn
8
2026-04-12 • via Nuitee
G
Goro • solo_traveller • jp
8
Pros:

喫煙できる部屋なので大満足でした。

2026-04-12 • via Nuitee
K
Kamolwan • couple • th
10
2026-04-11 • via Nuitee
Y
Yuchun • extended_group • tw
9
地點方便，可以寄放行李，員工很親切，CP值很高
Pros:

地點超方便

2026-04-09 • via Nuitee
Y
yukihiko • couple • jp
7
良かった。
Pros:

立地が街の中心で利便性もあり、お部屋も清潔で全体的に良かったと思う。
次回、熊本旅行はリッチモンドホテルに宿泊したい。

2026-04-09 • via Nuitee
C
Chiang • solo_traveller • tw
9
2026-04-08 • via Nuitee
W
Wen-Chun • couple • tw
8
2026-04-08 • via Nuitee
野田 • solo_traveller • jp
8
ゆったりと寛ぐかとができて満足です。
Pros:

スタッフさんは親切丁寧に接してくださいました。エレベーターに乗るのもカードキーが必要でセキュリティがしっかりしていると感じました。
朝食がとても美味しかったです。

Cons:

バストイレ一体型で仕方ないのでしょうが湿気がこもった臭いが気になりました。

2026-04-07 • via Nuitee
S
SATOKO • couple • jp
10
2026-04-07 • via Nuitee
Y
YAN TING • couple • tw
10
2026-04-07 • via Nuitee
高木 • couple • jp
8
2026-04-04 • via Nuitee
N
Nor Hasmida • family_with_children • ch
10
2026-04-02 • via Nuitee