Fairfield by Marriott Surabaya

Hotels
•
Fairfield Inn
8.4 (265 reviews)
Jalan Mayjend Sungkono No 178 , Surabaya , id
+62 31 99531955

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast selection
Cons:
Needs room upgrades
Location can be noisy

Categories

Cleanliness
7.65
Some reviews indicate that rooms were tidy and clean daily, but the comment on needing upgrades suggests possible concerns.
Service
9.15
Multiple reviews praise the friendly and helpful staff, leading to a high score.
Location
8.15
Positive mentions of location despite being on a busy and loud street.
Room Quality
7.65
Some comments indicate that the rooms need work and upgrades, but they are decent in size.
Amenities
8.65
Breakfast selection and pool are positively mentioned, contributing to a favorable view.
Value for Money
9.15
Good price-quality ratio praised; feels that it offers great value.
Food and Beverage
8.15
Breakfast options received praise, but some minor issues with staff cleaning around guests.
Overall Experience
8.65
General sentiments indicate a very good experience and memorable stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:10

Property Description

Luxurious Spa and Dining Experience

Fairfield by Marriott Surabaya offers guests a chance to unwind with pampering massages at the spa center and indulge in delicious meals at the on-site restaurant.

Comfortable Rooms with Modern Amenities

Each room at the hotel features a flat-screen TV, safety deposit box, and a private bathroom with complimentary toiletries. Some units even include a cozy seating area for relaxation.

Convenient Facilities for a Pleasant Stay

With a 24-hour front desk, laundry assistance, and ticket arrangements, guests can enjoy a hassle-free stay. The hotel also boasts a fitness center, minimarket, and versatile meeting/banquet facilities.

Book your stay at Fairfield by Marriott Surabaya for a delightful blend of comfort and convenience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

8.4
Based on 265 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 9.15
Food and Beverage: 8.15
Overall Experience: 8.65
M
Myrna Irene Kumala • solo_traveller • id
8
2026-09-11 • via Nuitee
M
Myrna Irene Kumala • solo_traveller • id
8
2026-09-11 • via Nuitee
M
Myrna Irene Kumala • solo_traveller • id
8
2026-09-04 • via Nuitee
M
Myrna Irene Kumala • solo_traveller • id
8
2026-09-04 • via Nuitee
B
Bambang • family_with_children • id
8
Pros:

enak, nyaman

Cons:

sempat air panas ndak keluar, ternyata kurang lama saja dibiarkan mengalir, tapi selanjutnya normal

2026-08-08 • via Nuitee
I
I putu edy • solo_traveller • id
10
Pros:

I like the pool mostly the staff very friendly especially the front desk who was help us to early chek in the food also good and tasty we will back again in the future

2026-07-17 • via Nuitee
H
Ha • solo_traveller • vn
9
Great value per money.
Pros:

The bed was SUPER comfortable, and the room was decent size for what I paid for.

Cons:

The checkin was relatively slow and my room was not ready even when I arrive at 7pm, I had to wait 15mins for it to be resolved which was questionable. The toilet paper holder was loosely broken.

2026-07-01 • via Nuitee
P
Pinardi • solo_traveller • id
9
2026-05-27 • via Nuitee
A
Ari • family_with_children • id
7
2026-05-10 • via Nuitee
S
SAKTHIVEL • solo_traveller • in
8
Pros:

The staff was so nice and friendly . The property location is good and easy to access toll road nearby to get airport

Cons:

The room bathroom towel not so clean .and not provided face towels .

2026-05-06 • via Nuitee
K
Kok • solo_traveller • sg
10
Highly Recommend Fairfield by Marriot in Surabaya!
Pros:

Staff - courteous, friendly, helpful and cheerful.
Room - clean and spacious
Breakfast - a good spread of items.

Cons:

WiFi - needed help from staff to access.

2026-04-24 • via Nuitee
B
Bing • couple • id
4
2026-03-10 • via Nuitee
T
Tommy • solo_traveller • nl
9
2026-03-08 • via Nuitee
M
Mikelucci • solo_traveller • th
8
Pros:

Staff really polite and friendly.
Room was clean and comfortable.

Cons:

Bathroom a little small.

2026-02-24 • via Nuitee
F
Frida • couple • be
10
Heel comfortabel
Pros:

Heel goed

Cons:

Niet zo erg

2026-02-11 • via Nuitee
B
Brecon • couple • ch
8
Great hotel. I liked it alot.
Pros:

Great view and very comfortable.

2026-01-31 • via Nuitee
S
Shumpei • solo_traveller • id
1
2026-01-19 • via Nuitee
S
Shirley • couple • au
7
2026-01-06 • via Nuitee
F
Francisco • couple • pt
6
2026-01-05 • via Nuitee
R
Rudy • couple • id
8
2026-01-02 • via Nuitee