Ascott Orchard Singapore

Hotels
•
Ascott The Residence
8.6 (865 reviews)
11 Cairnhill Road , Singapore , SG
+65 6540 1688

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Garden
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
7.85
Some concerns raised regarding cleaning and maintenance.
Service
9.35
Staff was very helpful and accommodating during the stay.
Location
9.35
Excellent location close to Orchard area and amenities.
Room Quality
8.85
Rooms were spacious and comfortable, although some appliances need updating.
Amenities
8.35
Good amenities, but some appliances need updates.
Value for Money
8.35
Fair value for what was offered, though some felt pricing could be improved.
Food and Beverage
7.85
Breakfast options could be expanded for better value.
Overall Experience
8.85
Overall a good experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 19:17

Property Description

Luxurious Accommodations
The Ascott Orchard Singapore, nestled in the heart of Orchard district, offers elegantly designed apartments with home entertainment systems and fully-equipped kitchens. The exclusive penthouse units pamper guests with Fendi Casa furnishing and 40-inch Curve televisions.

Premium Amenities
Guests can unwind in the outdoor swimming pool, stay active in the modern fitness centre, and enjoy complimentary internet access throughout their stay. The convenient location provides direct access to The Paragon Shopping Mall and is a short walk from ION Orchard.

Ideal Location
With a 5-minute walk to Somerset MRT Station and various shopping and dining options nearby, Ascott Orchard Singapore is the perfect choice for both leisure and business travelers. Book now for a luxurious and convenient stay!

Important information:

The payable total price may increase by 1% due to the GST increase in 2024. Please present the same credit/debit card used to guarantee your booking when checking in / making payment at the hotel. Please note that the hotel may contact the cardholder for verification purposes. As an enhanced hygiene measure, contactless payment is available and encouraged.

Housekeeping is only available from Mondays to Saturdays, excluding Public Holidays.

Please note that all guests need to provide a valid ID or passport at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

8.6
Based on 865 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 7.85
Overall Experience: 8.85
K
Kavita • family_with_children • in
10
2026-10-26 • via Nuitee
N
Nicole • couple • ph
8
Pros:

Location and access to Paragon and Orchard Road.

Cons:

Beds and pillows not so comfortable. Can hear guests next door sometimes.

2026-10-21 • via Nuitee
K
Kendra • couple • us
8
Overall, we had a very relaxing stay. We would stay here again.
Pros:

The location is perfect for exploring on foot as well as getting to public transportation. We also enjoyed being able to walk to the mall from the link to buy groceries and to
cook in the serviced apartment. We used the workout center during our stay which was great.

Cons:

When we arrived in our room there was no dish towels to dry the dishes. This was taken care of the next day.

2026-10-13 • via Nuitee
C
Chaiphat • solo_traveller • th
9
2026-10-13 • via Nuitee
K
Kishon • couple • sg
10
Friendly and supportive staff. Beautiful and clean layout. Convenient location. Lovely experience!
Pros:

The reception and staff were all incredibly helpful and friendly.
We celebrated our wedding and booked a room at Ascott Orchard as our bridal room.
The staff prepare beatiful decorations and accommodated our requests on simple videography and photography as well as parking and drop-off at the reception lobby.

Cons:

Maybe due to the F1 being the same period, the prices were extraordinarily high, the facilities were great but I did not managed to secure an accessible room. They did provide me a shower chair but there were some challenges as a wheelchair user not having grab bars in the restroom.

However, I would like to emphasize that the staff were transparent and honest about the room arrangements and did whatever they could to help support and made our stay comfortable. It was definitely no form of a negative experience whatsoever. If given the opportunity, we would like to come by to try their accessible rooms.

2026-10-12 • via Nuitee
D
David • family_with_children • id
8
2026-10-10 • via Nuitee
J
Jose Eduardo C • couple • ph
5
Great location, nicely designed rooms but not very well cleaned
Pros:

Location

Cons:

Room not so clean, we arrived in our room and the trash from the previous occupants where still there and they were smelly. Also, is housekeeping supposed to clean used glasses and plates? We cleaned them ourselves.

2026-10-09 • via Nuitee
S
SUSANA • couple • id
6
2026-10-09 • via Nuitee
B
Burose • couple • sg
2
Pros:

Ok

Cons:

AC was not working properly whole night.

2026-10-08 • via Nuitee
I
Irena • solo_traveller • ch
10
Très bon choix à Orchard
Pros:

Hôtel très bien placé, propre. Chambre spacieuse. Personnel à l’écoute et très serviable.

2026-09-19 • via Nuitee
S
S10aid • family_with_children • sa
10
Recommend for family who likes shopping
Pros:

I liked the room setup and cleanliness, the kitchen. The staff was extraordinary amazing and accommodating to our needs. I asked for anniversary arrangements and they delivered. Thank you!🙏

Cons:

Some minor issue with the rain shower, and one a/c thermostat needs a bit of fixing. Otherwise, everything was good.

2026-09-18 • via Nuitee
M
Manzinger • couple • au
10
What a great find!
Pros:

Loved the covered link to shopping centre

Cons:

Nothing

2026-09-18 • via Nuitee
A
Amanda • couple • id
8
2026-09-18 • via Nuitee
M
mouza • family_with_children • ae
10
2026-09-17 • via Nuitee
A
Aishah • family_with_children • sg
9
2026-09-13 • via Nuitee
S
Sharwan • family_with_children • nl
7
Pros:

Location

Cons:

Service

2026-09-08 • via Nuitee
F
Fiona • solo_traveller • au
9
Pros:

The room was great - spacious and comfortable. The room was well supplied with toiletries and items in the kitchenette was great. Bed was comfortable too.

Cons:

Staff wasn't very accommodating. I asked for a late check out weeks before checking in and was only given to 1 pm which was fine but when I checked in, I confirmed with my late check out again and they said 1 pm. On the day of checkout, I got back to the hotel at 12:45pm. I got upstairs and wasn't able to get in so had to go back downstairs to ask them to fix my key. Got my key back and went upstairs again, and was still unable to get in. So I had to go back downstairs a second time to get them to fix my key. Third time, I was able to get in but I had 5 mins to get out of the room before 1pm which was very stressful.

2026-09-07 • via Nuitee
H
hanh • extended_group • vn
8
Thoải mái, hài lòng, nếu có dịp sẽ quay lại khách sạn nay
Pros:

Gần trung tâm, nhân viên thân thiện; tiên nghi OK

Cons:

Máy lạnh kêu to quá

2026-09-06 • via Nuitee
R
Rizam • family_with_children • bn
10
Overall for my first time stay it was wonderful, appreciate the effort to attend to my request for the balloon and also
Pros:

Quiet

Cons:

Some walking distance but still acceptable.

2026-09-06 • via Nuitee
T
Trent • solo_traveller • au
10
2026-09-06 • via Nuitee