The Angel Hotel

Unable to open the window and not able to adjust the heating

The tapas bar next door turns into a night club until 2am. Impossible to sleep with all the music and the people shouting out the front. I asked to move rooms but was told we couldn’t. Totally ruining the hotel stay. Needed a clean too. Very grubby. The previous guests sock was also left in the room. Cigarette ends on the balcony of a no smoking room. Awful place. A partial refund for being mis sold would be nice!

Showers could be a bit better, but not a deal breaker

Location and comfort

We was left standing at the bar for ages while the staff just looked on. Then finally got let in. The male staff member was very rude to my partner. We then went to our room to the floor being very uneven. Got into the room in the bathroom there was a half empty shower gel open on the bath and then a half empty one on the side of the sink. The bed was so uncomfortable. The room was very dated and run down. The bed was on a slant. There was no heating it was freezing cold. There was a small oil heater but didn't warm the room up. Tried to take a shower and there was no hot water. Tried several times through the evening but no hot water. Had a small amount in thw morning but it was luke warm. There was bulb in one of the light. There was clear signs to say no smoking or vaping in the pub or property but even a worker was sitting at the bar vaping with another customer. I found this hugely disrespectful as myself and my partner are highly asthmatic and couldn't be in the pub area. No staff to be found to even talk to about any of these issues but then of how rude the first member of staff was it was worrying how rude he would be. Absolutely disgusting behaviour from the male member of staff.

Bon séjour.

Honestly there was nothing we could complain about.

Some parts of the room could do with an upgrade, toilet seat was old and yellow. Don't think the kettle has ever been cleaned. The bath/shower is on a slightly raised platform, so may benefit from a grab rail as it's a bit of a drop getting out. Due to age of property it has secondary glazing, but one of the panels was missing which meant it was extremely noisy. The room was above the entrance to the pub, and it also had a bus stop directly outside. We had a very rude awakening just after midnight with a number of people outside, shouting, singing and being loud for quite some time before a bus came along.

switch the noisy fan off

Everything was great.

Abrupt morning staff, not very accommodating, not very nice attitude, and not courteous towards us, terrible atmosphere

N/A

Run down all the furniture is very badly worn and in places very dirty.

Nothing