Castle Hotel by Chef and Brewer Collection

Nice breakfast, very good value for money. Pam served us, she was very attentive and made us feel very welcome. Free parking available for customers. Will definitely come back here for breakfast again.

I cannot praise this hotel enough , the staff are very friendly especially Caroline and Pam , they both go above and beyond to make you feel comfortable, also the chef Alex very kindly changed a couple of things on our breakfast order , very comfortable and relaxing place to meet up with your friends .

Stayed one night for a business trip. A lovely cosy pub and staff were friendly and helpful. Room was fairly small but really well fitted out with a great bathroom/shower. Amazing food at dinner and breakfast! Will definitely be returning - thanks for a great stay

A lovely stay at the Castle in a relaxing atmosphere with great food.
Thanks to all the staff who made the stay enjoyable, special thanks to Caroline,Pam and Sarah for a great breakfast.

The hotel has been refurbished since I last stayed there a few years ago. It is very much improved in every area. My single room was small but adequate for one person. It was very tastefully decorated and spotlessly clean. The staff were welcoming, friendly and efficient. Special thanks to Pam and Dom for excellent breakfast service, and to Shell, for preparing the room so thoroughly.

Absolutely disgusting!!!
I booked a room at this hotel because they state they are dog friendly and I was attending a dog show. I booked on 13th October for 1st November, clearly stating I would be bringing a dog with me. Unfortunately the friend who was travelling with me became unwell the day before I travelled. I sent a courtesy email informing them of this. I received a call at 9.30pm the evening before I travelled informing me that the hotel does not allow dogs in their rooms! This was in response to my email!
Had I not sent this email, I would have arrived from Northumberland, with my dog and luggage, only to discover I could not stay! This is appalling service!!
Avoid this hotel at all costs!

We had a great stay here whilst visiting for football. We had a great meal and Breakfast. Room was cosy with nice decor and very worth the price. We met a very friendly and helpful lady at breakfast called Caroline. Would highly recommend a visit!

Always a warm welcome and in particular I wanted to say thank you to both Pamela and Caroline for their hospitality whenever we are around. Today I was accompanied by my dog who also received the best treatment. Thank you both !!

We enjoyed a nice birthday breakfast today at the Castle. Our waitresses, Sarah and Caroline, were very attentive and friendly and made it feel a special occasion

We both had been on a long flight and wanted a nice Sunday lunch we didnt want to go far. So we chose the castle .what I let down the roast seem like they was microwave a couple of yime during the day my . Yorkshire pudding was burnt on the outside and soggy in the middle. We have been here lots of times ..not sure if you changed management or staff . If so it needs sorting out .before you lose your customers. not one person came to ask if our meal was OK

We are regular visitors to ‘The Castle’ and we have recommended it to lots of people. We have dined with small groups and large and we have always been very satisfied with our experience. However, our latest visit was extremely disappointing!

Has the hotel change management? I ordered the Pan Fried King Prawns as a starter which came in the smallest ramekin that I have ever seen! The dish and the prawns were cold and the prawn I tried was both cold and chewy! I hardly ever complain but didn’t want to risk being ill as prawns need to be treated with care. The waiter, who was brilliant as always, took the dish and I was given another one. Whilst it was hot, the prawns were still chewy and dry and I doubt that they are cooked to order! Prawn need very little cooking in order to remain tender.

The main courses arrived and two of our group had the gammon and I had the steak. I specifically asked for no chips but mine came with lots and one of us had hardly any. I didn’t complain as I passed them on to this guest! All of us thought that portion sizes of our meat were noticeably smaller than on our previous visits which made us all begin to wonder if it was still a ‘Chef and Brewer’ pub? I ordered the Chocolate Brownie for dessert and that was the one saving grace! We decided that we may return one more time in the future but if it’s the same, we will not be returning again and currently, we would not recommend it to anyone else.

we had a lovley experience at the castle. our server was tej who was helpful and got our food to us very fast. A friendly environment and nice food.

We generally go to the Castle in the evening but today went for lunch. We waited a long time from ordering, considering the place wasn't busy. My steak sandwich was one of the worst I've ever had, full of gristle and almost impossible to chew. My wife's chicken was OK but lukewarm. I am grateful to our waitress for refunding the cost of the steak sandwich but the restaurant needs to up its game. The hotel has been without a Manager for some months and I would urge Green King to put someone in place soon so that standards are not allowed to slip.

We went to the Castle Hotel after our wedding at the Glenfield Registry Office and could not have chosen a better place to celebrate. The service and friendliness of the staff were outstanding. A special thank you to Tavis and Tej, who went above and beyond to look after us.

We were a group of 15, and all of our meals arrived together, piping hot and absolutely delicious such great attention to detail!

Eight of us stayed overnight, and the rooms were spotless, comfortable, and full of charm. We stayed in Room 16, which was massive and perfect for such a special occasion. Breakfast the next morning was A+++ and set us up perfectly for the day.

Thank you to everyone at the Castle Hotel for making our special day even more memorable. Highly recommended!

What a lovely place to stay!

I reserved a room for one night and paid extra for an upgrade to a king size bed which I foolishly thought would be a larger and nicer room, how wrong I was…

After travelling a long way I checked in and took my partner and luggage upstairs to the room, it was number 5 if you want to avoid it, as its probably best described as a box room, nowhere to store any luggage as pillows were on top of wardrobe and one could only just walk around the bed if you moved sideways!

Main complaints are:
The bed took up almost the entire space in the room, no 5 btw.

Stains over carpet in several areas
Bathroom smelt very musty even with window open!

Incorrect menus were in our room, as I decided to order a pudding just before service ended a trio of puddings in one dish, alas I was told I was making up the dessert I’d chosen! So I returned to my room and retrieved the menu to clearly show I hadn’t done any such thing.

The paint work both in the bathroom and the bedroom ceiling is very poor, and the shower started to overflow meaning one couldn’t be long in there at all.

I did speak to someone at reception querying the room on arrival, only to be told the bed was at least king size,  he was correct though one wonders why oh why put a king size bed in a box room, it makes little sense.

All in all the room let our stay down as one could only fit on the edge of the bed, no room for a chair or anything else.

I wish I’d just paid for a standard room and not upgraded as I’m sure the room couldn’t be any smaller.

Overnight halfway stop from London to York and found the Castle Hotel by chance online. A couple of really nice rooms booked that had everything needed and were presented really well. Nice evening meal (good standard pub food) and good choices at breakfast (which was included!) too. Pam served us and was lovely - with everyone who came to breakfast! A credit to the hotel and company.
I’ve used Chef and Brewer pubs before but never stayed. I’ll be coming back to this one!

Worst meal I have had in a long time
Chicken reheated so was tough potatoes reheated and cabbage raw and wilted
Meal was cold not good value for money

Really enjoyed a one night stay with friends in this hotel on 6th September. Hotel staff were very accommodating, allowing us to leave car in their car par, whilst we went out walking and looked after our luggage in storage until check in time. Meals were really good, and good value for money. Rooms were clean and spacious. All hotel staff were attentive when serving drinks and meals. Good all round and very reasonable price

Booked the hotel for a meet up with family living in the area. We stopped on Saturday night and the room was lovely, with kingsize bed and everything we needed.
Dom booked us in and was very friendly and helpful with directions etc.
We then met the various members of the family throughout the afternoon culminating in a meal for 10 us.
The food and drink were excellent and coudn't fault the staffs enthusiasm and smiles throughout the evening
In the morning we went dowstairs for breakfast and again the food was excellent with good local produce and again can we thank Pam who served us for cheerfull help and assistance
All in all a great stay and again pass on our thanks to Dom and all the staff
We look forward staying again the near future