Castle Hotel by Chef and Brewer Collection

I CAME here again to meet with my cousin for coffee. Was met by SARAH a lovely lady very friendly nothing too much trouble. Made us feel a valued customer. The inside was really brilliant with many comfortable nook and cranny to have a quiet area to talk to. There was a menu offering a meal and drink forn£12. I may well take up the offer. There's a ruined castle to explore and quiet for a walk..this is the third time I have been here and won't be the last. I will come with my navy for food and drink. WELL DONE TO SARAH GIVE HER A PAY RISE SHE DESERVES ONE

Pam and Caroline made you feel welcome and special. The breakfast was very enjoyable being freshly cooked.

Great stay and good food, took 4 colleagues who usually stay elsewhere they were impressed with the rooms the breakfast and the personality of the place and will stay again rather than in town - good choices for veggie and GF diners and nice draught ales Pamela and Caroline are lovely to deal with.

Great location and reallly friendly staff. Big shout out to Shell for the nice clean room and also Caroline who was very helpful and informative. We will be back when the weather improves so we can see the 360 degree view from Beacon Hill and have a closer look round the castle adjacent to the hotel!

Another great stay at the Castle Hotel, always a lovely welcome when we arrive. We have stayed here many times and still love coming back. Special thanks to Pam, Caroline and Dom who always make our stay special. Look forward to seeing you all again very soon.

Great hotel. Second time I’ve stayed here through work. Great food and staff all friendly with a special mention to Caroline in the restaurant for catering for our food requests and Shell for keeping the room in tip top condition during my stay.

We stayed as we were attending a family funeral and we honestly could not fault this hotel, clean modern and comfortable rooms, the staff were all absolutely lovely and breakfast was the best we've had in a very long time
the bacon was particularly tasty, lovely fresh ingredients. Extremely good value for money. Driving a long way from devon it was lovely to enjoy a night cap in the cosy bar before we headed to bed. Would highly recommend to everyone. Thank you caroline for your warmth kindness and understanding when I had forgotten to un freeze my bank card. Have a wonderful Xmas , we will be back in the future xx

When I’m in the Leicester area on business, I always stay here

Great staff, comfortable rooms and good food

The height of the Christmas party season, so it was very busy last night, but we were all were fed.

However, the rudeness of some customers was shocking. The staff didn’t deserve it…

80th birthday meal 30.11 25.myself and wire do not eat red meat so we ordered fish @chips at a price of £17 a meal when it arrived I thought it was a child's meal 15 chips very small portion of very very greasy fish a few peas.at £17 this was poor .wife couldn't eat hers to greasy. Staff A1.. never go again. Do not recommend it.

Nice breakfast, very good value for money. Pam served us, she was very attentive and made us feel very welcome. Free parking available for customers. Will definitely come back here for breakfast again.

I cannot praise this hotel enough , the staff are very friendly especially Caroline and Pam , they both go above and beyond to make you feel comfortable, also the chef Alex very kindly changed a couple of things on our breakfast order , very comfortable and relaxing place to meet up with your friends .

Stayed one night for a business trip. A lovely cosy pub and staff were friendly and helpful. Room was fairly small but really well fitted out with a great bathroom/shower. Amazing food at dinner and breakfast! Will definitely be returning - thanks for a great stay

A lovely stay at the Castle in a relaxing atmosphere with great food.
Thanks to all the staff who made the stay enjoyable, special thanks to Caroline,Pam and Sarah for a great breakfast.

The hotel has been refurbished since I last stayed there a few years ago. It is very much improved in every area. My single room was small but adequate for one person. It was very tastefully decorated and spotlessly clean. The staff were welcoming, friendly and efficient. Special thanks to Pam and Dom for excellent breakfast service, and to Shell, for preparing the room so thoroughly.

Absolutely disgusting!!!
I booked a room at this hotel because they state they are dog friendly and I was attending a dog show. I booked on 13th October for 1st November, clearly stating I would be bringing a dog with me. Unfortunately the friend who was travelling with me became unwell the day before I travelled. I sent a courtesy email informing them of this. I received a call at 9.30pm the evening before I travelled informing me that the hotel does not allow dogs in their rooms! This was in response to my email!
Had I not sent this email, I would have arrived from Northumberland, with my dog and luggage, only to discover I could not stay! This is appalling service!!
Avoid this hotel at all costs!

We had a great stay here whilst visiting for football. We had a great meal and Breakfast. Room was cosy with nice decor and very worth the price. We met a very friendly and helpful lady at breakfast called Caroline. Would highly recommend a visit!

Always a warm welcome and in particular I wanted to say thank you to both Pamela and Caroline for their hospitality whenever we are around. Today I was accompanied by my dog who also received the best treatment. Thank you both !!

We enjoyed a nice birthday breakfast today at the Castle. Our waitresses, Sarah and Caroline, were very attentive and friendly and made it feel a special occasion

We both had been on a long flight and wanted a nice Sunday lunch we didnt want to go far. So we chose the castle .what I let down the roast seem like they was microwave a couple of yime during the day my . Yorkshire pudding was burnt on the outside and soggy in the middle. We have been here lots of times ..not sure if you changed management or staff . If so it needs sorting out .before you lose your customers. not one person came to ask if our meal was OK

We are regular visitors to ‘The Castle’ and we have recommended it to lots of people. We have dined with small groups and large and we have always been very satisfied with our experience. However, our latest visit was extremely disappointing!

Has the hotel change management? I ordered the Pan Fried King Prawns as a starter which came in the smallest ramekin that I have ever seen! The dish and the prawns were cold and the prawn I tried was both cold and chewy! I hardly ever complain but didn’t want to risk being ill as prawns need to be treated with care. The waiter, who was brilliant as always, took the dish and I was given another one. Whilst it was hot, the prawns were still chewy and dry and I doubt that they are cooked to order! Prawn need very little cooking in order to remain tender.

The main courses arrived and two of our group had the gammon and I had the steak. I specifically asked for no chips but mine came with lots and one of us had hardly any. I didn’t complain as I passed them on to this guest! All of us thought that portion sizes of our meat were noticeably smaller than on our previous visits which made us all begin to wonder if it was still a ‘Chef and Brewer’ pub? I ordered the Chocolate Brownie for dessert and that was the one saving grace! We decided that we may return one more time in the future but if it’s the same, we will not be returning again and currently, we would not recommend it to anyone else.