Hotel Civic Express

Hotels
8.2 (29 reviews)
Privada 16 norte numero 122 colonia obrera , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Fax/photocopying
Car hire
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Location
Service
Room Quality
Cons:
Cleanliness
Parking Issues

Categories

Cleanliness
6.1
Mentioned as lacking cleanliness and having dirty furniture.
Service
9.1
The staff were described as very helpful.
Location
9.1
Location praised for its excellent view and centrality.
Room Quality
8.1
Room described as comfortable and well-priced.
Amenities
8.3
Standard quality for this hotel tier.
Value for Money
8.3
Standard quality for this hotel tier.
Food and Beverage
8.3
Standard quality for this hotel tier.
Overall Experience
8.3
Overall good with some drawbacks in cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

City Views and Comfortable Rooms
Hotel Civic Express, located in Poza Rica de Hidalgo, offers guests a delightful stay with free WiFi, free parking, and air-conditioned rooms. Enjoy stunning city views from the comfort of your room, equipped with modern amenities like a flat-screen TV and a private bathroom.

Friendly Bilingual Staff
Our dedicated staff, fluent in English and Spanish, are available 24/7 at the front desk to cater to all your needs. Whether you need assistance or local recommendations, we are here to ensure you have a pleasant and stress-free stay.

Convenient Location
Just 18 km from El Tajin and with the nearest airport only 15 km away, Hotel Civic Express is the perfect choice for travelers looking for convenience and comfort. Book now for an unforgettable experience!

Important information:

Please note that for Credit Card payments will need to send an authorization letter with the date and amount of charges and agreed security code, accompanied by a copy of the credit card and credential ID of the cardholder on both sides. Upon receipt of these documents, the lock is effected according to the policies of deposits and guarantees.

Please contact the property after booking to receive instructions on bank deposits and payment by check.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 11 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

8.2
Based on 29 reviews
Cleanliness: 6.1
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 8.3
Overall Experience: 8.3
S
Salazar • couple • mx
9
2026-03-11 • via Nuitee
G
Gaona • couple • mx
9
Pros:

La cama

Cons:

Pues no tengo ninguna queja todo bien

2026-03-08 • via Nuitee
J
José de Jesus • couple • mx
10
Excelente opción para hospedaje
Pros:

Amplia habitación limpia bien ventillada

Cons:

No tiene elevador

2026-02-25 • via Nuitee
L
Luz Ma • solo_traveller • mx
8
2026-01-20 • via Nuitee
F
Fernando • extended_group • mx
10
Cons:

wifi

2026-01-20 • via Nuitee
E
enrique • couple • mx
7
Pros:

Solo la ubicación y la habitación con vista al parque!!

Cons:

Las instalaciones ya son viejas,los muebles muy sucios falta limpieza !!

2025-12-27 • via Nuitee
E
Emanuel • couple • mx
10
Pros:

La ubicación al igual que la vista, además siempre fueron muy serviciales

Cons:

Quizá un poco el tema del estacionamiento, pero de ahí en fuera todo excelente

2025-12-22 • via Nuitee
R
ruiz • couple • mx
8
Pros:

Exelente atencion céntrico y muy.comodo el cuarto lo recomiendo buen precio

2025-12-17 • via Nuitee
C
Carlos Alberto • solo_traveller • mx
10
2025-11-07 • via Nuitee
F
Frederick • solo traveller • mx
7
Good
Pros:

No ground.floor rooms. No elevator, climb stairs. Tile floor slippery. Shower room door opened backwards. Not enough towels in bathroom.

Cons:

Above

2025-04-25 • via Nuitee
S
Sora • young couple • us
8
Very good
Pros:

Very clean, good location, and well managed. Carmen, the staff was extremely helpful.

2025-01-10 • via Nuitee
K
Kevin • solo traveller • us
8
Good facilities, nice staff, central
Pros:

Comfy bed, good hot water, friendly staff answered lots of questions for me. Fan and AC worked well.

Cons:

Check in was a little slow.

2024-07-31 • via Nuitee
M
Matthew • young couple • mx
4
Disappointing
Pros:

It had air conditioning

Cons:

We woke up to a giant cockroach in the bathroom that ended up under the bed. The staff didn’t seem to have any concerns

2024-07-01 • via Nuitee
M
Maria • young couple • ca
9
Superb
Pros:

The staff was very helpful, polite and always cheerful.

2023-01-22 • via Nuitee
A
Alfredo • partner
6
Pros:

El lugar esta limpio y bien posicionado en una zona estrategica, lamentablemente no tiene personal suficiente y no fueron capaces de conseguirnos ni siquiera una botella con agua y al estar en un 3er piso, sin elevador se vuelve tedioso bajar e ir a una tienda.

2021-11-04 • via Nuitee
G
GABRIEL
8
estancia satisfactoria
Pros:

El nico inconveniente fue que me toco la habitacion mas cercana a la recepcion y los ruidos de las huespedes al entrar osalir son molestos, my estancia fue satisfactoria, personal muy atento

2021-07-27 • via Nuitee
V
Verified traveler • family
10
Pros:

Todo está excelente lo único que me falta es un elevador, de ahí en fuera no me hace falta nada

2021-04-25 • via Nuitee
J
Juan Miguel
6
aceptable
Pros:

Cuenta con lo necesario para descansar y/o trabajar.

2020-10-12 • via Nuitee
V
Verified traveler • partner
6
Pros:

El personal es muy amable, pero no me gusto la ubicación de Hotel, en la habitación que me toco se escuchaba el ruido de La recepción, la limpieza tampoco fue excelente.

2019-12-22 • via Nuitee
R
Ruth
8
Pros:

El hotel es bueno, habitación buena y limpia. Solo el internet falló.

2019-06-03 • via Nuitee