Kap House Family Hotel

Hotels
8.7 (843 reviews)
77 Pirin Str. , Bansko , bg

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Ironing service
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Comfortable stay
Cons:
Room size issues
Breakfast limitations
SPA services not available

Categories

Cleanliness
8.84
Overall cleanliness was praised in multiple reviews, indicating good standards of cleanliness.
Service
9.31
The staff received consistent compliments on their friendliness and helpfulness.
Location
9.35
Many reviews highlighted the convenient and excellent location of the hotel.
Room Quality
7.8
Some negative feedback on room size and layout led to a lower score.
Amenities
8.33
Amenities were generally appreciated, though some facilities were not available.
Value for Money
8.79
While many felt the hotel offered good value, there were comments about extra charges.
Food and Beverage
8.34
Breakfast quality was generally good, but a few items were noted as missing.
Overall Experience
8.81
Overall positive experience with some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:32

Property Description

Prime Location near Ski Lift
Located just 100 meters from the first cabin lift station, Kap House Hotel on Bansko's main street offers convenience for ski enthusiasts.

Luxurious Amenities
Enjoy complimentary access to an indoor pool, hot tub, sauna, and a massage room for ultimate relaxation after a day on the slopes.

Traditional Bulgarian Dining
Indulge in authentic Bulgarian cuisine and a variety of wines at the hotel's restaurant designed in a typical Bulgarian tavern style.

Book now to experience the perfect blend of comfort and convenience at Kap House Hotel in Bansko.

Important information:

Kindly note that the property tavern offers discounted rates to guests.

Please note that massage studio is working for the period from 10 December until 30 March.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs BGN 10 per day.

Location

Guest Reviews

8.7
Based on 843 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
Z
Zivkovic • family_with_children • rs
9
2025-11-11 • via Nuitee
D
Denitza Svilenova • couple • bg
10
2025-11-10 • via Nuitee
M
Metodi • couple • bg
8
Pros:

Хареса ми местоположението, беше чисто, персонала беше усмихнат, закуската беше добра. В Спа зоната беше топло, водата беше приятна.

Cons:

Стаята, в която ни бяха настанили беше таванска и покрива беше скосен и се блъскахме през цялото време. Стаята беше малка за сметка на огромна баня с хидромсажна вана, която подозирам че не работеше. Огромната баня изглеждаше странно н фона на стаята. Нямахме прозорец освен едно малко таванско триъгълно прозорче...Мебелите не бяха добре позиционирани в тясната стая, а също така имаше дупки във вратите замаскирани с лепенки. СПА зоната не беше уютна. В първите няколко часа нямаше топла вода в целия хотел, което се оправи бързо, но не беше приятно.

2025-11-10 • via Nuitee
K
Karabelska • couple • bg
9
2025-11-09 • via Nuitee
I
Ilia • extended_group • bg
10
Почивка
Pros:

Много удобна локация. Обслужването беше много добро. Хотела беше чист и много приятен.

Cons:

Трабва да отбележите закуска, когато резервирате. Ние пропуснахме и трябваше да доплатим на място.

2025-11-06 • via Nuitee
H
Hartmut • solo_traveller • de
9
2025-10-31 • via Nuitee
K
Kaloyan • couple • bg
5
2025-10-31 • via Nuitee
D
David • solo_traveller • bg
10
2025-10-25 • via Nuitee
C
Chretien • solo_traveller • be
8
Pros:

Vriendelijk personeel

Cons:

Niet alle faciliteiten waren beschikbaar. Oktober.

2025-10-24 • via Nuitee
K
Konstantinos • solo_traveller • gr
8
2025-10-23 • via Nuitee
D
Daniela • solo_traveller • bg
8
Pros:

Great location, nice rooms and pool, friendly and helpful staff.

2025-10-20 • via Nuitee
A
Aikaterini • extended_group • gr
10
Τελειο
Pros:

Τοποθεσια

2025-10-18 • via Nuitee
G
Guy • family_with_children • il
10
Pros:

A hotel in an excellent location. The rooms are quiet, comfortable, and very clean. The breakfast is very good. The staff were wonderful — all our requests were handled promptly and kindly. Highly recommended for families.

2025-10-18 • via Nuitee
K
Katja • extended_group • ru
9
Pros:

Está ubicado perfectamente! Las habitaciones muy majos y tiene piscina + spa (en verano sauna no funciona).

Cons:

En el desayuno faltaba cacao, y las encargadas no han ayudado mucho y no han traído más.

2025-10-16 • via Nuitee
N
Nacho • couple • bg
10
Pros:

Персоналът беше изключително любезен. Хотела много чист и уютен. Препоръчвам на всеки който търси спокойствие. Топ локация.

2025-10-10 • via Nuitee
R
Romain • solo_traveller • fr
9
Pros:

Le spa

Cons:

Eau chaude longue à venir pour la douche. Bruyant le samedi soir si chambre côté rue passante.

2025-10-08 • via Nuitee
V
Vera • couple • il
9
Pros:

Wonderful hotel with an authentic atmosphere, beautiful wooden furniture, and attentive staff. The breakfasts were excellent, showing real care for guests. Great location.

2025-10-08 • via Nuitee
S
Saša • couple • rs
6
2025-10-07 • via Nuitee
S
slobodan • couple • ca
7
Overnight stay en route to Greece
Pros:

Excellent location, couldn't be better. Got an upper floor room, no elevators (warning if you carry lots of suitcases). Good breakfast. Didn't use facilities.

2025-10-05 • via Nuitee
V
Venera Tomova • couple • bg
10
Pros:

Чист хотел, любезен персонал, отлична локация!

2025-10-01 • via Nuitee