Kap House Family Hotel

Hotels
8.7 (843 reviews)
77 Pirin Str. , Bansko , BG
+359 89 797 9331

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Comfortable stay
Cons:
Room size issues
Breakfast limitations
SPA services not available

Categories

Cleanliness
8.84
Overall cleanliness was praised in multiple reviews, indicating good standards of cleanliness.
Service
9.31
The staff received consistent compliments on their friendliness and helpfulness.
Location
9.35
Many reviews highlighted the convenient and excellent location of the hotel.
Room Quality
7.8
Some negative feedback on room size and layout led to a lower score.
Amenities
8.33
Amenities were generally appreciated, though some facilities were not available.
Value for Money
8.79
While many felt the hotel offered good value, there were comments about extra charges.
Food and Beverage
8.34
Breakfast quality was generally good, but a few items were noted as missing.
Overall Experience
8.81
Overall positive experience with some issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:32

Property Description

Prime Location near Ski Lift
Located just 100 meters from the first cabin lift station, Kap House Hotel on Bansko's main street offers convenience for ski enthusiasts.

Luxurious Amenities
Enjoy complimentary access to an indoor pool, hot tub, sauna, and a massage room for ultimate relaxation after a day on the slopes.

Traditional Bulgarian Dining
Indulge in authentic Bulgarian cuisine and a variety of wines at the hotel's restaurant designed in a typical Bulgarian tavern style.

Book now to experience the perfect blend of comfort and convenience at Kap House Hotel in Bansko.

Important information:

Kindly note that the property tavern offers discounted rates to guests.

Please note that massage studio is working for the period from 10 December until 30 March.Sauna is closed from 2026-12-01 until 2026-04-14
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Location

Guest Reviews

8.7
Based on 843 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 8.81
D
Daniela • couple • bg
8
Супер локация, чисто, хубави стаи
Pros:

Локацията е идеална, чисто е, посещавам хотела не за първи път.

Cons:

Паркингът вече е платен, 6 евро на ден, според мен не е редно гостите на хотела да плащат за паркинг.

2026-10-29 • via Nuitee
S
Silvi • couple • bg
10
Супер Хотел
Pros:

Престоят беше супер!
Спа процедурите бяха супер!
Препоръчвам го, Местоположението е супер близо до всичко.

Cons:

Джакузито имаше не работещи дюзи! Надявам се да ги оправят.

2026-10-29 • via Nuitee
S
Sonia • extended_group • fr
10
Pros:

Petit déjeuner sous forme de buffet+++
Chambre spacieuse et confortable+++
Accueil+++
Emplacement idéal avec boutique juste à côté+++
Piscine et jacuzzi très agréable+++
Magnifique hôtel je recommande

Cons:

Parking de l'hôtel payant 6€ par jour mais parking du supermarché 100m de l'hôtel gratuit

2026-10-27 • via Nuitee
J
Jakovleski • couple • mk
10
2026-10-26 • via Nuitee
T
Toni • couple • mk
9
2026-10-26 • via Nuitee
D
DEJAN MKD • couple • mk
7
Pros:

Location, staff.

Cons:

Sauna did not work, Tv also. Crowd in the SPA, there were just pool and jakuzi.

2026-10-25 • via Nuitee
M
Miodrag • solo_traveller • mk
9
Pros:

Lokacija,čistoća, hrana

Cons:

Naplata parkinga

2026-10-25 • via Nuitee
A
Alberto • extended_group • es
10
En la calle principal de Bansko
Pros:

Supero mis expectativas. El hotel es muy bonito y cómodo, en el centro de la calle principal. Accesible para todo. El recepcionista puso de su parte para hacerse entender con Google Translator. El desayuno incluido, Continental y buffet y te dicen cuando llegas que te gustaría tomar, para tener cosas preparadas.

Cons:

El Spa es un añadido, pero no lo cogería por el spa. La sauna estaba cerrada, y solo usamos el jacuzzi y la piscina, no lo recomendaría si buscas un spa bueno, ya que es un servicio adicional que tienen pero los habrá más completos. Aunque por el precio, está aceptable.

2026-10-24 • via Nuitee
C
Charlie • couple • cy
9
2026-10-24 • via Nuitee
A
Ainoa • extended_group • es
10
2026-10-19 • via Nuitee
D
doron • solo_traveller • il
10
Pros:

הצוות מאוד נחמד . ממוקם במקום מעולה בין הגונדולה (כמה דקות הליכה ) למדרחוב ששם כל המסעדות .

2026-10-19 • via Nuitee
Лилия • family_with_children • bg
10
2026-10-18 • via Nuitee
B
Bogdana • solo_traveller • rs
9
2026-10-15 • via Nuitee
P
Predrag • solo_traveller • rs
7
2026-10-14 • via Nuitee
M
Martin • solo_traveller • ch
7
Pros:

Sehr gute Lage, es war sauber und ruhig.

Cons:

Poolbereich wirkt vernachlässigt, hat stark gerochen.

2026-10-13 • via Nuitee
K
Kordoska • extended_group • mk
10
2026-10-13 • via Nuitee
A
avi • extended_group • il
10
Cons:

המיקום מצויין אבל רעש

2026-10-12 • via Nuitee
D
Deyan • solo_traveller • bg
10
2026-10-12 • via Nuitee
I
Ilieva • solo_traveller • bg
9
2026-10-12 • via Nuitee
A
Andrew • solo_traveller • au
10
Great spot in bankso
Pros:

Great spot on main drag close to food drink and bottleshop

2026-10-12 • via Nuitee