MX Grand Suites

Hotels
9.2 (431 reviews)
Rio Lerma No.275 Col. Cuauhtemoc , Mexico City , mx

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Terrace
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise issues
Unprofessional handling of an incident

Categories

Cleanliness
8.75
The hotel is noted for being super clean and comfortable, but some guests found issues like itchy bed sheets.
Service
9.72
Staff were friendly and helpful, though there were concerns about professional conduct during a significant incident.
Location
10
The location was praised as incredible, being central and walkable to many attractions.
Room Quality
9.21
Rooms are generally good with nice amenities, but some noted noise from the street.
Amenities
9.24
The hotel offers several convenient amenities like a kitchen and ample furniture for relaxation.
Value for Money
9.2
Guests felt they got good value, though there were concerns about experiences that impacted overall satisfaction.
Food and Beverage
8.75
Limited information about food and beverage services; a guest mentioned no cream for coffee.
Overall Experience
8.74
Overall enjoyment affected significantly by negative experiences despite many positives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:41

Property Description

Luxurious Accommodation with Prime Location

Modern Amenities and Services
Enjoy free private parking, 24-hour front desk, lift access, full-day security, and currency exchange. The units feature a private entrance, desk, wardrobe, coffee machine, and free WiFi. Some rooms offer terraces with city views, and all come with bed linen and towels.

Convenience at Your Fingertips
Opt for grocery delivery or explore nearby dining options. Take advantage of sightseeing tours and car rental services for a hassle-free experience.

Indulge in comfort and convenience at MX Grand Suites. Book now for an unforgettable stay in Mexico City!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MXN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for MXN 1,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 431 reviews
Cleanliness: 8.75
Service: 9.72
Location: 10
Room Quality: 9.21
Amenities: 9.24
Value for Money: 9.2
Food and Beverage: 8.75
Overall Experience: 8.74
I
irene couple us
8
It was good.
Pros:

Staff very helpful. Good location. Price steep for the accommodation.

Cons:

Unfortunately the elevator wasn’t working for our entire stay and we were on the fifth floor.

2026-06-28 via Nuitee
K
Kuan Rong couple tw
7
In general, fine.
Pros:

The location was convenient.
The room is rather big.
There's kitchen, dining room and a living room.
The 24/7 reception showed greated hospitality.
The cleanlisness of the hotel is great.
The cleaning lady was very kind.
Wifi was okay too.
Check out luggage storage service was very good.

Cons:

With the price of stay, only 2 bottles of water (500ml) per day provided in this weather in Mexico city is definitely not enough.
The elevator is rather slow.
The stove turner was loose in my place of stay.
No smoking is allowed yet an ashtray was placed on the table in the balcony.
Some not updated rules were printed on the paper placed in the shelves.
The safe could not be locked.

2026-06-21 via Nuitee
S
Stephen couple us
8
Unsure if we’d stay again
Pros:

The people working there were outstanding, every staff member was really nice and helpful. The apartment was outfitted with everything we needed for our stay, the bed was really nice. We were on the back of the building, our room was quiet at night.

Cons:

The shower! No possible way to control the water temperature, it fluctuates from cold to boiling. There was construction next door. So each week day from about 8-7 it was very loud, not great if you’re jet lagged and trying to nap. They don’t have free coffee in the rooms.

2026-06-15 via Nuitee
J
Jenna couple de
10
Uncomplicated stay, Great location
Pros:

The rooms were large, clean and comfortable!

Cons:

Gym was smaller than expected

2026-06-14 via Nuitee
G
gabriela couple cl
10
2026-06-12 via Nuitee
M
Mar e Bill solo_traveller br
9
2026-06-08 via Nuitee
M
Mar e Bill solo_traveller br
9
2026-06-08 via Nuitee
A
Arnau couple us
10
Pros:

Clean, big room, nice staff

2026-06-02 via Nuitee
R
Raúl Rojas solo_traveller cr
9
Pros:

El hotel está muy bien. Bien equipado y en un lugar muy cómodo y fácil de ir a diferentes lugares.

Cons:

La ducha se calentaba mucho aunque se abría poco, entonces era eso o agua muy fría.

2026-05-31 via Nuitee
C
claudia couple cl
9
2026-05-25 via Nuitee
R
Rafael solo_traveller us
10
2026-05-22 via Nuitee
V
Victor couple cl
8
2026-05-18 via Nuitee
J
José Antonio solo_traveller es
9
2026-05-11 via Nuitee
B
Benedikt solo_traveller de
8
2026-05-05 via Nuitee
J
Jessica couple us
10
Pros:

Very clean property, with kind and helpful staff!

2026-04-27 via Nuitee
S
Santiago solo_traveller co
10
2026-04-23 via Nuitee
G
Gabriel Alberto couple us
10
2026-04-21 via Nuitee
M
Miguel Angel solo_traveller es
10
2026-04-19 via Nuitee
D
Diego family_with_children mx
9
Pros:

Excelente ubicación, muy cerca de paseo de la Reforma y de la fuente de la Diana cazadora.
Excelente limpieza, felicité a las encargadas de arreglar la habitación.
Las camas muy cómodas y la habitación muy amplia.
Los señores de la recepción muy amables y dispuestos a ayudar.
Con seguridad repetiré.

2026-04-18 via Nuitee
F
franco couple it
10
2026-04-17 via Nuitee