Grand Hotel Panajachel

Hotels
•
Independent
7.4 (50 reviews)
Calle Principal 1-79, Zona 2, Panajachel, Solola, 7010 , Panajachel , GT
502-502-77622940

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Facilities

Free breakfast
Free WiFi
24-hour front desk
Garden
Continental breakfast
Designated smoking area
Wheelchair accessible
Conference space
Free breakfast
Free continental breakfast

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good service
Delicious breakfast
Cons:
Mold issues in rooms affecting air quality
Noisy surroundings in a busy area
Lack of certain amenities like spa services

Categories

Cleanliness
7
Overall, guests had mixed feedback on cleanliness. While some guests found the rooms clean, others reported issues like mold affecting their stay.
Service
7.7
Service received positive feedback overall, with guests appreciating the helpful staff. However, there were a few complaints about not getting a refund for issues like mold in the room.
Location
8.3
Guests praised the central location of the hotel, highlighting its proximity to attractions and the convenience of public transport.
Room Quality
7.5
Rooms were described as spacious and comfortable by many guests. However, concerns like mold affecting air quality were also raised.
Amenities
7.2
Mixed reviews on amenities, with some guests enjoying the facilities like gardens and breakfast, while others mentioned the lack of certain services like spa amenities.
Value for Money
6.9
Opinions varied on the value for money, with some guests feeling the price was high given the issues experienced, while others found it reasonable considering the location.
Food and Beverage
7.7
Food and beverage services were well-received overall, with guests praising the breakfast and restaurant offerings. Some suggested improvements in variety.
Overall Experience
8
Most guests reported a positive overall experience at the hotel, with many indicating they would recommend it to others, despite some issues encountered.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 01:32

Property Description

Outdoor Pool and Garden Views
Relax by the outdoor pool or take in the picturesque view from the garden, offering a serene escape for guests.

Dining and Room Service
Indulge in delicious meals at the on-site restaurant, or opt for the convenience of room service during limited hours for a cozy night in.

Complimentary Breakfast and Service
Start your day right with a daily complimentary continental breakfast served from 7:30 AM to 11 AM. Enjoy the convenience of a 24-hour front desk and laundry facilities during your stay.

Experience comfort and convenience at Grand Hotel Panajachel, your ideal retreat minutes away from the serene Multiple Use Area Lake Atitlan Basin. Book now to make unforgettable memories.

Important information:

  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
  • No pets and no service animals are allowed at this property.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

7.4
Based on 50 reviews
Cleanliness: 7
Service: 7.7
Location: 8.3
Room Quality: 7.5
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.7
Overall Experience: 8
D
DANIEL
8
Cuartos amplios
Pros:

Todo bien

2025-04-03 • via Nuitee
L
Lisa • family
4
Pros:

There was mold in our room, which made it difficult for me to breathe as I have asthma. We were supposed to stay three nights, but ended up having to leave as I couldn’t breathe properly. showed pictures to the front desk and tried to get a refund of the one night, but unfortunately was not able to. Expedia also tried for me to no avail.

2025-02-21 • via Nuitee
M
Maria • friends
8
Pros:

It was quiet and yet in the middle of a busy walkable area. Great breakfast. Great wifi reception. Beautiful gardens. Ask them to help you understand how to control the shower temperature.

2025-02-18 • via Nuitee
L
Lesbia
2
La peor experiencia.
Pros:

El estado del Hotel es lamentable , peor que un Hostal, humedad en las habiaciones. suciedad por todos lados NADA recomendado.

2024-12-27 • via Nuitee
C
Charon • partner
6
Pros:

Property is outdated, but has pretty gardens and green areas. But it definitely needs to be remodeling! Staff was very nice and very helpful.

2024-11-28 • via Nuitee
J
Juana • family
4
Pros:

It’s old and dirty!

2024-06-04 • via Nuitee
S
Sam
6
Pros:

Rooms dated, good breakfast.

2024-05-26 • via Nuitee
K
Karla • family
8
Pros:

Very quiet place and staff was friendly

2024-04-29 • via Nuitee
A
Andres
8
Necesita actualización pero entorno muy agradable
Pros:

Es un hotel que está justo antes de la calle principal comercial llamada Santander. La ubicación es muy adecuada y el hotel dispone de unos jardines maravillosos. Las habitaciones necesitan una actualización. El personal es muy amable

2024-02-12 • via Nuitee
O
Olivia
10
Pros:

The hotel and restaurant are incredible! The staff and service are impeccable. Super close to the port, the shopping street, and incredible restaurants. 10/10 would recommend.

2024-01-18 • via Nuitee
E
Elso
8
Pros:

Los muebles de el cuarto están muy viejos

2023-03-12 • via Nuitee
C
Claudio • family
8
Pros:

debería haber servicio de restaurante para almuerzos y cenas..

2023-02-18 • via Nuitee
R
RIGOBERTO
8
Recomendado
Pros:

Recomendado. Bien ubicado. Agradable y tranquilo.

2023-02-14 • via Nuitee
T
Terry
8
Pros:

This hotel is a quiet, secluded garden in a busy little town, staffed by sunny, helpful people, and offering an excellent breakfast for the start of your day.

2023-02-12 • via Nuitee
M
Mike • partner
10
Pros:

All was fine, needs an option for a hair dryer and a kettle in the room. There was no mini fridge. Receptionist and breakfast where excellent.

2023-02-06 • via Nuitee
O
Oscar • family
10
Pros:

No tiene agua caliente y se escucha demasiado ruido por los lugares alrededor

2023-01-07 • via Nuitee
S
stacy • partner
10
Pros:

Lovely place, the breakfast was excellent, friendly personable staff

2022-03-17 • via Nuitee
J
Jorge • partner
4
Pros:

No hay una buena relación entre calidad y precio. Al menos a mí me lo vendieron como un hotel de 65USD en Pana y es de unos 35USD. Ruidoso, deteriorado y sucio. E personal bien y los desayunos bien.

2022-01-22 • via Nuitee
I
Ingrid
8
Pros:

I liked, nice friendly close to stores restaurants and Lake the only issue was the hot water not working at 💯 % breakfast was delicious very nice experience, thanks

2022-01-20 • via Nuitee
E
Erick
6
Mejoren el personal
Pros:

Primero al hacer la reserva no informaron que la piscina estába dañada, en mi reservacion estaba incluido el desayuno y el personal que me atendió no sabia nada y querían que pagará mi desayuno, me moleste porque no sabían explicar nada

2021-02-19 • via Nuitee