Hilton Norfolk The Main

Beautiful room. Top-notch staff.

The corner room view was fantastic! The pool was perfect - perfect warmed temperature, very pretty pool, beautiful view, and very clean.

Great room views and delicious food.

Lori at the Lobby is a gem, an asset and a wonderful soul. She made my stay.
Thank you.

Hotel is located in a downtown area surrounded with late night life activities and a view of the city or the river. If you like sleep, don’t get a river view room on a lower floor as you will hear the people on the street yelling and honking their horns late at night as waterside district and their parking garage is on this side of the building. From check in, staff was helpful with check-in and getting bags to the room. The on-site restaurants were great and staff were awesome. The restaurant Grain’s food offerings were not as delicious as the restaurant Saltine. Highly, highly recommended the crafted cocktails from Saltine. Our bartender Carter was awesome and attentive and made perfect cocktails. I have stayed at other hilton hotels and I will say the bed sheets at this one were not very soft at all and felt more like a sheet of paper. Parking garage is on-site for hotel.

Evening was remarkable

It was in a good location, it was clean and fancy. The river view was amazing

I have some mixed reviews on this property.

First, let me start by saying that it is an absolutely lovely property. It is nice and it is a great retreat right near the waterfront in Norfolk. In fact, if you can snag a water view, it is a great view from your room.

The rooms are also very nice. I was traveling on business. The bathrooms are spacious and look very newly updated. The bedroom is equally as nice with wonderful beds, newer looking carpet, great pillows and also great storage and wonderful Wifi.

I ate at the Grain restaurant at the hotel, and the restaurant was delicious.

Our company was having a conference at the hotel, and the entire staff was also great

My main issue, and it was a big one was that there was a constant marijuana smoker on my floor. It was so bad on my first full day, that I reported it twice. The housekeeper and I just looked at the smoke coming out from under the door of the room. It was crazy evident what room it was coming from. She reported it to the front desk (as did I shortly after), and they response was that they could charge them once they checked out; however, they would never approach them during there stay. They also refused to let me move rooms. They are constantly smoking. Even right now, as I write this review on my final night -- it is absolutely terrible. It is shockingly bad when you enter the floor from the elevator, and just as bad in my actual room. Just terrible, that they do not want to take any action on it. It really is a lowlight, to what could be an otherwise great stay.

The brunch buffet at The Grain on Sunday was a 100 out of 10. Fresh food, tons of variety and wonderful staff.

Beautiful hotel in a great location. Our room was spacious and clean. Great food options inside the hotel.

Paige is the best. Very accommodating!

Can I please take a moment to tell you, I was trying to check in there for a work conference I attend yearly and I was having a small personal crisis. When I tell you that LaCreasha went so far above and beyond to not only make me at ease, but to accommodate and assist me, it’s an understatement. Five star service, hands down.

Arrived after a 10 hour drive, intending to valet park and get help with our stuff, including clothes on hangers.
Pull up and after stating I needed the car in an hour the guy directed me to park across the street in a space that was immediately taken before I could U turn.
SO had to park a bit further from the entrance and across the street. Ended up schlepping our bags and stuff, but the guy DID open the door to the hotel!
Check in was pleasant and flawless, but we’re still juggling our gear.
Get up to the room, seems fine, but no TV remote. Phone works to get one from maintenance after a bit, but we needed to get ready and attend a family function. Just all kinda stressful.

Here’s the deal killer for me. We discover that the frosted glass bathroom barn door DOES NOT CLOSE! There is a stopper, obviously stout and deliberate, holding the door open a good 4 inches, with a decent view of the throne from the desk, if you get my drift.
We’ve been married 46 years and learned some new things we didn’t need to know!
I kid, but the lack of any attenuation to sounds, smells and humidity was different…why?

I can’t imagine fostering a romantic getaway in a room this factual!

Parking garage super convenient.
In room safe didn’t work.
Clean…verified when looking for tv remote with a flashlight.
Starbucks round the corner.

My stay has been amazing. The customer service has been outstanding. Paige has been very responsive and supportive. Thank You
-Sir

Dear Manager,

I hope this message finds you well. I am writing to express my sincere appreciation for the outstanding service I received from Paige during my recent check-in at the Hilton Main in Norfolk, Virginia.

As a flight attendant with 38 years of experience, I have had the opportunity to stay in numerous hotels across the world, but my experience at your establishment was truly exceptional. Paige exemplified what a welcoming and professional check-in process should be.

From the moment I approached the front desk, she greeted me with warmth and attentiveness. Paige listened carefully to my needs and requests, making me feel valued and appreciated as a guest. Her thorough knowledge of the hotel and its amenities further enhanced my experience, ensuring that I was well-informed and comfortable during my stay.

Her dedication to providing an outstanding experience did not go unnoticed, and I believe she deserves recognition for her exceptional service. It is employees like Paige who elevate the hospitality industry and create lasting impressions on guests.

Thank you for fostering such a welcoming environment at Hilton Main. I look forward to my next visit and hope to receive the same level of service from Paige again.

Best Regards

Mr Jeffery J Shelton
202-345-5000

Location was perfect